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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We purchased the Infraredi Pro Max with Base Stand and unfortunately the unit had a fault straight out of the box. These things happen — what matters is how a company responds. Cynth from th... Mehr ansehen

Bewertet mit 3 von 5 Sternen

13/5 UPDATE My order has finally arrived. Customer service needs to improve. If a retailer is unable to offer phone support, at least ensure there is daily online support for customers, offering g... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My entire family have purchased several products and love them all! We have had amazing results from the body wraps for connective tissue disorders, pain and inflammation from injuries and arthritis,... Mehr ansehen

Bewertet mit 1 von 5 Sternen

80% of the lights stopped working on my Infraredi Flex Max panel within the 3 year warranty period. I contacted Infraredi support (Russell / Samad) who assured me the panel was covered under warranty... Mehr ansehen

Unternehmensdetails

  1. Lieferant medizinischer Geräte
  2. Hersteller medizinischer Geräte

Vom Unternehmen geschrieben

Upgrade your health with Infraredi's Red Light Therapy Solutions.


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

162 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 25 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

acne almost gone

The face mask has been amazing for my acne, I use the blue light every morning and the red + NIR light every night. The combination is helping me reduce bacteria and inflammation in my skin. I have way less acne on my face and the pimpes I do get are much more mild. Yay!

5. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

COMPANY HAVE RESPONDED

It appears that these body wraps are dispatched without instructions on how to use .To use the item you need to hold down the button for 4 seconds ,this then turns the item on

6. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Feeling better

I use my Flex Mini every morning when I wake up with my cup of tea. Love the way it makes me feel, and noticing the fine lines on my face are starting to improve. Thanks Infraredi

28. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company cannot deliver

This company cannot deliver. I am reporting them to the Canadian Consumer Protection Agency. If you think you're going to receive something you paid for in a timely manner don't hold your breath.

10. April 2025
Bewertung ohne vorherige Einladung
Infraredi-Logo

Antwort von Infraredi

Hi Isabel,

We're really sorry for the delay and completely understand your frustration. Due to unexpected rail congestion, stock has been held up getting to our warehouse.

Wraps are now set to dispatch mid-May, and we did send an update via email — our apologies if that didn’t reach you.

We're happy to offer a partial refund for the inconvenience. Please reach out to support@infraredi.com so we can help organise you partial refund.

Bewertet mit 1 von 5 Sternen

Infraredi is a scam. Took our money n no product a month later

Infraredi is a scam! Beware consumers. We purchased an item 3 Apr and were lied to that it was shipped when it never was. No tracking number. Then all of a sudden the story changed to, we don’t have the stand. We can send you the top bit if you like. We have written to the ACCC and have contacted a current affair. Ship us our item in the next 72h or give us a refund. First time being scammed. Scamming a sick person is cruel n wrong! Stay clear of this brand.

3. April 2025
Bewertung ohne vorherige Einladung
Infraredi-Logo

Antwort von Infraredi

Hi Resh,

Hope you're well! I can see from our system that your order was delivered on the 1st of May. We completely understand your frustration with the delay—our team did send an email update at the time, as the stock unfortunately took longer than expected to arrive at the warehouse.

Now that your order has been delivered, we’d really appreciate it if you could take a moment to update your review. Thanks so much for your understanding and support!

Bewertet mit 5 von 5 Sternen

After three months of using the…

After three months of using the Infraredi Pro Max, I’m really impressed with the results. My back pain has improved dramatically, and my skin looks smoother and more glowing. The device is easy to use and has customizable settings, which I love. It’s definitely helped with my recovery after workouts, and I can’t recommend it enough!

6. April 2025
Bewertet mit 5 von 5 Sternen

Life safer

As someone who deals with knee pain from years of running, this knee wrap has been a lifesaver. The targeted red light therapy has reduced my discomfort and helped me stay active.

13. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Deceptive website. Do not trust.

Website says they ship locally from Canada and send orders same day if ordered before 2pm. This is not true. Took over a week to even receive a shipping notice and it is coming from Hong Kong so will take another week before it arrives. Misleading website so now questioning the product.
UPDATE - shipped a week ago but is still in Hong Kong. Too many others have had similar shipping issues for this to be legitimate inventory issue. Have asked for a refund since this was meant to be a gift and the occasion has now passed.

18. Februar 2025
Bewertung ohne vorherige Einladung
Infraredi-Logo

Antwort von Infraredi

Hi Dani,

We do ship locally from our Canada warehouse! We do our best to always stay stocked in our local warehouses but if we are out of stock then we ship from one of our other warehouses to ensure you get to experience the benefits of red light therapy as soon as possible!

Update:
Hi Dani,

We do try out best to stay stocked but sometimes inventory sell out faster than expected!
On top of that, we had a shipment the Body Wrap Plus on the way into our warehouse but it was delayed due to the snow storm in Canada. We understand shipping from our Hong Kong warehouse isn't as fast as when it comes from our Canadian warehouse but we want to make sure our customers receive their orders as soon as possible!

Bewertet mit 5 von 5 Sternen

Red light

I've not used the product long enough yet to say how effective it is for me but the customer service I received was brilliant! Good work 👍

10. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Delivery is taking forever

I bought the infraredi body wrap plus on 22nd of January (more than 2 weeks ago already), and the order was not even shipped yet.
When purchasing the wrap they said delivery would take 3-5 days. I have sent emails to the company asking for the reasons for the delay and they are saying different things all the time..first they said it was to do with the picking process and then they said delivery to Ireland takes longer that domestic deliveries (within uk). The thing is they haven't even shipped the order yet. So disappointed with this company. I asked also for options to cancel the order and get a refund but they haven't come back to me on this (after 3 days)

6. Februar 2025
Bewertung ohne vorherige Einladung
Infraredi-Logo

Antwort von Infraredi

Hi Maria,

We're sorry you've had this experience, our shipping time is usually within the 3-5 day range.

I have checked in on your order and can see the tracking says your order has already been delivered!

If you're unable to locate your parcel, please reach out to info@infraredi.com and our team can help you.

Bewertet mit 1 von 5 Sternen

Not a trustworthy company!

I ordered a product on Black Friday and it's January 18th and they still have not shipped it. They have been playing games with me trying to string me along. First they said it was due to Canadian post being on strike but strike has been over for weeks. After I pointed that out. They sent me a UPS tracking number but UPS still doesn't have the package. That was January 2nd. I do not trust this company and I am going to have my credit card company go after them for the money I paid almost 2 months ago.

17. Jänner 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The Infraredi Body Wrap has been a…

The Infraredi Body Wrap has been a game-changer for my recovery after workouts. I’ve struggled with muscle soreness, and this wrap provides targeted relief within 20 minutes. The design is sleek and easy to use. It’s been a fantastic investment in my overall wellness.

1. Jänner 2025
Bewertet mit 5 von 5 Sternen

I’ve been using the Infraredi Pro Max…

I’ve been using the Infraredi Pro Max for three months, and I’m amazed by the results. The red and near-infrared light therapy has significantly reduced my chronic back pain. I also notice an improvement in my skin’s texture and tone—it looks more youthful and radiant. The device is sturdy and easy to operate, with clear instructions. The customisable settings allow me to adjust the intensity based on my needs. It’s worth every dollar!

30. Dezember 2024
Bewertet mit 1 von 5 Sternen

Took money and did not have the stock to ship, took 6 weeks to get money back!

Ordered on Dec 4, the website says, it ships within 2-5 business days..Was told 3 times it is at UPS sorting, it wasn't. Christmas comes and goes, no product. On Dec 28, I told them to cancel and return my money. After being ignored multiple times, it took 18 days, many threats of following through with a dispute with Paypal to finally get my money back on the 16th of Dec. No company should sell anything online if they you don't have a product to fulfill a order. DO NOT BUY From Infraredi!

29. Dezember 2024
Bewertung ohne vorherige Einladung

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