Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Kamil is a brilliant employee for Initial. Without his help and assistance I wouldn’t have continued my contract. After months of confusion from the refuse admin team, Kamil was able to solve this p... Mehr ansehen
Unternehmen hat geantwortet
Karl is an absolute credit to the company. He collects our orange clinical waste, and every visit is a pleasure. He is always friendly, professional, and incredibly helpful, with a smile on his face... Mehr ansehen
Unternehmen hat geantwortet
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Initial Medical
Vom Unternehmen geschrieben
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Kontaktinformationen
Compass House, RH10 9PY, Crawley, Vereinigtes Königreich
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Hervorragend
3718 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Hi just like to say Jude who comes…
Hi just like to say Jude who comes every Monday morning is always on time and always very pleasant
6. Oktober 2026
Really disappointed with my experience…
Really disappointed with my experience with Initial Medical. I signed my agreement back at the end of August and have been waiting over 6 weeks for everything to be sorted.
The person who was originally dealing with my agreement stopped getting back to me, despite me sending numerous emails asking for updates. I've also rang several times and been passed between so many different people, but nothing ever seemed to get sorted.
I finally managed to speak to a really lovely lady on the phone today who explained that my agreement hadn't even been processed in the first place! She was very apologetic, even though none of this was her fault, and offered to get everything sorted for me there and then.
Unfortunately, after everything that's happened, I just didn't want to go ahead with the company anymore.
What's made this even more frustrating is that the clinical waste collection was the last thing I needed to arrange before I could start offering my semi-permanent makeup treatments. I've been waiting all this time thinking things were being sorted when nothing had actually been done.
Such a shame because the lady I spoke to today was genuinely lovely and helpful, but overall it's been a really disappointing experience and a complete waste of time.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Richard is pleasant and professional
Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorted within 10 minutes.
7. Oktober 2026
Antwort von Initial Medical
Shottendane nursing home,
We are happy to hear about your great experience with our team member. We appreciate your feedback regarding the prompt resolution of your medication return issue and the careful handling of your waste bags. Thank you for taking the time to share this with us.
Initial Medical
Very friendly and pleasant when doing…
Very friendly and pleasant when doing our collection
6. Oktober 2026
Antwort von Initial Medical
Anita Johnson,
We're glad you enjoyed your experience with our collection team.
Initial Medical
Jude is fantastic very friendly and…
Jude is fantastic very friendly and very good at her job
23. September 2026
Antwort von Initial Medical
Kellie,
Thank you so much for the five-star rating! We are thrilled to hear that you had such a wonderful experience and received exceptional, friendly service.
Initial Medical
Great service,and keep us up to date…
Great service,and keep us up to date with everything we need to now ,and is a lovely person,
5. Oktober 2026
Antwort von Initial Medical
Amanda hannigan,
Thank you so much for the fantastic five-star rating! We are delighted to hear that you experienced excellent service, clear communication throughout the process, and enjoyed interacting with our team member. Your thoughtful feedback means a lot to us.
Initial Medical
Antwort von Initial Medical
Lynwen,
We are happy to hear that our local delivery team provided great service. Thank you for your feedback!
Initial Medical
great service as always from Andy
23. September 2026
Antwort von Initial Medical
Moira kyle,
We're so glad to hear about your positive experience with us! We are truly glad and appreciate your kind words regarding our services and our technician Andy.
Initial Medical
Well done jude
23. September 2026
Antwort von Initial Medical
Thank you for your 5-star rating and kind words! It’s fantastic to know that Jude took such good care of you. We always strive to provide the best service possible, and your feedback means a lot to our team.
Excellent customer service from Jude
Excellent customer service from Jude, she is extremely professional and always smiling. Initial deal with arising issues swiftly, would definitely recommend them
23. September 2026
Antwort von Initial Medical
Vikki,
Thank you for your wonderful feedback! We are delighted to hear that our team member provided such professional and swift assistance, always with a positive attitude. We truly appreciate your recommendation.
Reliable service
We find Initial very reliable for our nursery. Jude is a fabulous representative of the company and makes sure we have top service.
23. September 2026
Antwort von Initial Medical
Woodlands playgroup,
We are delighted to hear that you find our services reliable for your nursery. It's wonderful to know that our representative provides such excellent service for your business.
Antwort von Initial Medical
Smile dental care,
We're so glad to hear that our initial service is quick and effective for you. We appreciate your positive feedback!
An asset to the company
Kamil is a brilliant employee for Initial. Without his help and assistance I wouldn’t have continued my contract.
After months of confusion from the refuse admin team, Kamil was able to solve this problem within half an hour. Very straight with his communication which means that there is clarity every time he collects the bins. Always particular about cleanliness too which is a great addition to his list of positives. I’d go as far as saying he’s an asset to Initial.
21. September 2026
Antwort von Initial Medical
Joe,
We are delighted to hear about your exceptional experience with one of our team members. It is wonderful to know that their clear communication and dedication to cleanliness have made such a positive impact. We truly appreciate you sharing your kind words and recognising their valuable contributions. Thank you for your feedback.
Chris is fanastic
Chris is fanastic. Hes always so helpful and polite. The team all enjoy their interactions with him. We all look forward to seeing him on a monday morning.
18. September 2026
Antwort von Initial Medical
Carbis bay dental,
We are so pleased to hear such wonderful feedback about our team member! It's fantastic to know that their helpfulness and politeness are appreciated, and that they bring a positive start to your week. We truly value your kind words. And look forward to being at your service again.
Always helpful
Always helpful
Always giving fantastic service
Keep up the good work
18. September 2026
Antwort von Initial Medical
Mel,
We are so glad to hear that our service has consistently met your expectations. We appreciate your kind words and continued support.
Initial Medical UK
Never leave enough bags
14. September 2026
Antwort von Initial Medical
Andy,
We understand your frustration regarding the bag supply. We are actively working to ensure sufficient bags are always available for our customers.
Initial Medical UK
Excellent customer service
Excellent customer service. Always had my bins collected on time. No issues and has been a smooth process so far from start to finish. Jack Smith has been liasing with me and has provided excellent service for my business.
20. August 2026
Antwort von Initial Medical
ZAM THERAPY,
We're so glad to hear about your positive experience with our service! It's wonderful to know that your bin collections have been timely and that the process has been smooth for your business. We appreciate your kind words.
Initial Medical
After a bad start with this…
After a bad start with this company...Sarah contacted me with an apology ( Nothing to do with her )and then she went on to be very informative ...it gave me back confidence with This company, Thank you
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Initial Medical
Thank you for taking the time to share your updated feedback. We are highly encouraged to learn that Sarah was able to provide assistance.
We are pleased that her informative approach and commitment to resolving the matter have successfully restored your confidence in our organisation. We value your continued patience and look forward to serving you again.
Highly recommended service! …
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith texting me beforehand to let me know he is collecting on a certain day and also a text post collection to let me know he has emptied my bin and left me some bag. Definitely a safe a secure service. Highly recommended!!
3. September 2026
Antwort von Initial Medical
We are so pleased to hear about your positive experience with our waste collection services. It's wonderful to know that our scheduled collections and friendly service, including the pre- and post-collection texts, contribute to a worry-free and secure experience for you. We truly appreciate your high recommendation!
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