Instacart Bewertungen 214

I wrote a simple request for the Instacart shopper. I placed the request both as a note on an item in the order, and for the order overall, so the shopper would see it before check-out, and after. I requested that the shopper not buy a new bag. I stated I would leave spare bags outside the house and asked the shopper to put the few items from the store into those spare bags. When I fetched the order inside, I saw that the shopper had put the items into my old reusable bags I'd left outside. I assumed the shopper had followed my instructions, and increased his tip. I was busy and didn't glance over the order again until two hours had passed. When I checked it, I found that the shopper had still bought a new bag from the store, but he had KEPT IT himself.

I was charged for the bag that I didn't receive. You are only allowed to decrease the tip within two hours of the order's completion, and by the time I saw this on the receipt, I had been charged for a bag I did not receive, and also the shopper who took it had gotten an tip increase when he should have gotten a tip decrease for doing this. I wrote immediately to customer service, and the automated service said I would receive a reply within two hours. It took them an entire month to get back to me. I repeat: a month. I explained the situation completely to the representatives, who posted useless generic information about increasing tips, which I told them multiple times I already knew. They took days to get back with each reply they were sent. They sent a generic message today saying they don't refund for bag fees. The problem we are dealing with here is theft. The shopper bought something which I asked him not to buy, and then he kept it personally. I was charged for it, the shopper kept it. That is theft.

I asked Instacart to refund me his tip, and the bag fee, and service charge. That isn't even much to ask – that's simply amending the actual theft their unprofessional shopper committed, and their failure to meet any reasonable expectations for providing the service they claim to provide. I pointed out that this constitutes theft and is unprofessional, and they made no apologies for their late replies and lacking service, and said that they don't refund bag fees, completely ignoring that I also asked for the tip and service fee to be refunded. They made no other offers or suggestions for how they could make reparations, either.

This is a completely unprofessional and unhelpful company who provides untrustworthy shoppers, and then takes over a month to reply to requests for help – and their replies are generic and they make no apologies or offers to make amends for the company's errors in goodwill. This situation is unbelievable, this company is unprofessional, and their response is brazen, unhelpful, and frankly pathetic. Steer clear of this thieving company.

Instacart should moderate their NEW shoppers to not have additional batches within the same store since they keep making mistakes and gets confused on having 2+ batches. Mix ups on the order are more likely to happen. Additional training must be provided to the new shoppers. They just keep messing up my order. They should be provided with a training simulation to prepare them for their work. Also, there were no one followups on my appeals for delivered but not arrived order. I had to file a dispute with my credit card company since instacart did not refund me for my order that was delivered to the wrong address/taken by the new shopper.

As a feedback, Instacart should revise their app so that it shows a longer list for ongoing orders, since only 4-5 are only showing up on the main application page. If I order more than that, it is hard to monitor the status of the earlier ongoing deliveries since it is hidden from the app, unless you click on the order history page but that doesn't show the shopper and delivery status on the list. Additionally, Instacart should allow us to upload an image of our home to help the driver on the delivery. The shopper should only be allowed to complete the delivery if they are inside the pinpoint proximity to prevent them from delivering to the wrong address. Call at drop off option would be a nice option too. Instacart should copy Amazon Flex driver app feature that only lets their drivers complete the delivery when they are inside the pinpoint proximity circle determined by their GPS location.

I’ve used Instacart several times when I needed items mainly the same day.

But, I didn’t realize that they don’t pass on Sale prices. They profit from an item being on sale.

It’s an unfair business practice.

Beware and use this service cautiously.

deserves no stars...I specifically stated NO SUBSTITUTIONS and my shopper still bought substitute items. The items he purchased weren't even close to the original items I wanted AND customer service refused to credit my account. I reached out several times and they made me appeal my case...I now have products I will be donating to a food bank, as I cannot use them.Perhaps, Instacart should employ people who speak/understand English so they wouldn't make ridiculous mistakes. I have just freed myself from instacart and will be using uber for future deliveries.

Please cancel my account and delelte ALL my credit cards. Twice, you tried to bill me for a subscription which I did not authorize. You tried on two different credit cards, one of which I had deleted from your records. Now I know when I delete personal info it is only removed from view. On multiple shopping events you charged me as much as double the store price. That’s on top of your multiple fees and tip. I have cancelled all my credit cards and where available I have put Instacart on the “No authorized charge list”.

This is the worst shopping website. Its lying about everything they say. When i had a problem and they couldn't solve it they just send another agent to come and i had to repeat everything. I coulnt get a refund. Don't buy anything from this website

I’m shocked at the negative reviews… I’ve been an Instacart user for years, I always get great customer support and great service by the delivery people. Love it and highly recommend!

Worst company and worst customer service. Absolutely terrible, refuses to refund the secret $111 fee. Terrible customer service, completely unhelpful.

This is the worst company on the planet, they don't even deserve 1 star! Terrible customer support, can never login, they changed their login to where you enter your email and then they send you a code via email or text, the email you will never receive and the text code never works. You can't get a hold of them because you have to be logged in to do so! Save the aggrivation and just use DoorDash... Instacart is absolute garbage!

My main issue is with the shoppers. They lack communication while shopping and completely ignores messages. Calls customer service to have them tell me they refuse to deliver the product to me. They are rude and disrespectful.

Shoppers have been mostly good, my issue is with email support.
They seem to be in a rush to get through emails and don’t answer the question. Currently, I’m having issues placing an order and support keeps referencing a past order.

I had an issue with my orders when I would reply to there e-mail which I received 14 times because they never answered my question, here is what I had to go through
Please forward this to your management as I have not been able to find a contact for them.
I had to order 3 times today due to no choice of my own. I placed my 1st order at 11:00 AM choosing the option to use the Billings Bridge Independent location as my usual store at Grant Carmen is closing and the store is almost empty. I have used Billings Bridge last week due to this and had no problems. When the driver started shopping I was receiving a lot of messages saying it was not available and no replacements. I then asked him which store he was at and he told me he was at Grant Carmen. I told him I was going to cancel my order and not to continue shopping. I then called the support and asked them about this before I cancelled and was advised that the company is the one who decides which store to use although I had the option to to pick Billings Bridge. So she cancelled my order and I re-ordered again choosing Billings Bridge. When I saw that a driver was on the way I sent him a message asking him if he was going to Billings Bridge never responded and then disappeared, he then re-appeared and I asked him again and he said he was going to Grant Carmen I told him not to bother I was cancelling my order again. I then contacted
customer again service and got the same reply I will say I was furious. They cancelled my order again. I finally tried one more time and again specified Billings Bridge again. When the driver appeared I asked him if he was going to Billings Bridge and told me no he was going to the independent on Alta Vista I could not believe that once again my request was ignored. So I figured ok should be fine well the next thing
I know I am getting message after message that there was none in stock and that the store was half empty because they were also closing. Lets just say that I was more than upset and frustrated. I received 5 items out of 12 and the replacements were useless not something I would eat so there some lost money there as they will more likely be thrown out. So it took 8 hours to get less than half my order with no compensation offered!!! What gives you the right to choose which store I and other customers will get our groceries from????? It is a extremely ridiculous rule that you have put into place. Don't tell me that is has to do with the distance so the customer does not have to wait when Alta Vista is much further away than Billings Bridge so that is no excuse. The customer should have the right to decide where they want there groceries!! I very strongly suggest
that you change this most ridiculous rule! I will be making it very much aware to the public about this rule in any media means I can. Unfortunately I am a disabled senior and walk with a walker so it is very hard for me to go and do my own groceries and as the independent is the store of my choice they only use instacart. I can assure you that I will definitely do everything in my power to find other means to get my groceries. This kind of service is absolutely outrageous and to not even be offered compensation for all this crap I had to put up with says a lot about this company!!! They now have offered to cancel/refund me the third order which I have yet to receive as they were suppose to credit me one time before and never received it. The 14 e-mails the last one was so ridiculous I could not believe what I was reading. They obviously never sent my complaint to management as I requested. And I asked them to stop contacting me and they still continued a different person each time. The worst service I have ever received!! Don't use them they don't care about the customers. Well now I have been advised no credit just a $5.00 credit!

Will not actually can el your subscription. When you cancel they will switch your subscription to an alternative credit card and keep billing you. They will not refund even though the service has snot been used.

Common sense is lacking when I only had 4 items (and 2 items were a chocolate bar and pack of gum) and the shopper charged me $4.05 in bag fees. That is excessive and inaccurate considering the ONE bag my 4 items came in was absolutely NOT a $4.05 Giant Tiger bag charge. I called Giant Tiger and then brought the bag to the store and they have no idea why the shopper would have charged me $4.05 for that ONE bag. Instacarts so-called policy of not refunding the client for bag fees, especially in a situation like this, is absolutely deplorable and shady. You should be penalizing the shopper, NOT the client. My previous order was also with Giant Tiger and it had many more items than 4 (at least 8-10), and that particular shopper charged me $1.35 in bag fees which IS accurate to Giant Tiger bag prices. I've canceled my membership to not renew, as this is not my first experience with shoppers ripping off the customer, or with Instacart ripping off the customer. Approx 4 mths ago, Instacart was advertising "warehouse prices" for Costco that was FALSE advertisement.
I legit had my Costco receipt the driver/shopper accidentally left in the box of groceries that proved Instacart's advertisement of "Warehouse pricing" was false - there was over a $26 discrepancy between the Costco prices and the Instacart prices. Yet, Instacart refused to give me a refund of that difference...and now when you look at the app, Instacart no longer advertises "Warehouse prices". Not surprised! Instacart operates under shady policies/protocol. I am currently speaking with an article author from one of our newspapers, as I have all the proof of these issues I am mentioning above. Instacart needs to be held accountable.

My local driver here in Richmond BC just added a $13 bag fee to my Walmart order jacking the total up. Reading online it seems drivers do this to get additional free reusable shopping bags that they charge your credit card / order for. Instacart support is terrible. They just kept quoting template responses "Instacart charges bag fees in accordance with local, city, and state laws. We can’t refund customers for bag fees. I apologize for any inconvenience." And hello, this is not the US we dont have "States" here in Canada. This is a dummy e-commerce company that isn't looking to grow it's business. Dropping the service. You might use it until you get scammed. But there is no recourse.

Instacart lures people in with offering free delivery then signs them up for yearly membership of $111 and more that wasn't requested. There is no e-mail address provided to contact supervisor. If you want to call them the number is 1844-981-3433. They are extremely difficult about returning my money, even though I didn't use there services not even once since they enrolled me in a membership. Dishonest business, not transparent, I won't be using there services.

Is there lower than 1 star? Instacart charged me for a renewal I did not knowingly sign up for. I only became aware of the charge when I received my credit card bill almost a month after the fact. Instacart told me they would not reverse the charge because it was past their 5 day grace period.
Naturally, if they had sent me notice or a payment receipt I would have been aware of the charge within the grace period. How many other seniors are they ripping off like this?

Do NOT get their membership. You have no way of canceling it, no visibility and they auto renew without your approval.
I have to take legal action because they refuse to reimburse me even though I never use their app

I am a shopper for Instacart.....well not anymore after this incident!
I have been waiting 2 months for a reimbursement from an order. I made a partial payment on my own personal card for $30.70 and they keep rejecting it.
I was doing 2 batch orders and instead of doing 2 separate transactions ( like we are suppose to do....I just found out) I did 1.
The instacart card declined twice and i was in a lineup. So i put $100 on the instacart card and $30.70 on my own personal card. It has been rejected 7 times and the live chat specialist keeps saying they understand my frustration and they are escalating it to their finance team blah blah blah. They give me some Escalation request ID #. And tell me dont worry someone will be intouch with me in 24-48 hours. I am so sick of waiting.
I do this job to make money, not spend money.
Im glad it wasnt alot of money but its still $30.70 I did not have.
I am done with them. Never again!!!

Ordered flowers. Driver found the exact item, but they were not at all as described. Contacted Instacart, who first did not respond, and then said they were sorry that I was unhappy with the substition. THEY WERE NOT SUBSTITUTED, but probably the description was wrong. Asked for a rebate, since the amount was 2/3's of what was advertised, and they continually say no. When I first contacted them, I waited 30 minutes x 2 on chat, and 15 minutes on the phone, all without response. Very unhappy with how I have been treated, especially since I sent them photos of what was received, and a screen shot of what they advertise.