Karan was very helpful and polite when discussing my query today. The matter was handled very quickly. Shame about the long wait before speaking ( hold music ), but Karan made up for that being so h... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The agent Becks McKay went out of her way to help with the claim. Although there was a lot of documentation that was needed, her requests were always explicit and it helped clear the claim quickly
Unternehmen hat geantwortet
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Mehr ansehen
Unternehmen hat geantwortet
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Ins... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Kontaktinformationen
40 Rushworth Street, SE1 0RB, London, Vereinigtes Königreich
- installsure.co.uk
4,0
Gut
188 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The agent Becks McKay went out of her…
The agent Becks McKay went out of her way to help with the claim.
Although there was a lot of documentation that was needed, her requests were always explicit and it helped clear the claim quickly
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for taking the time to share your experience with us.
We're delighted to hear that Becks McKay provided such dedicated support while handling your claim. It’s great to know that her clear and detailed communication made the process easier to navigate, even with the amount of documentation required.
We truly value your feedback and are pleased that Becks’ efforts helped resolve your claim efficiently. We'll be sure to pass along your kind words to her.
Thank you again for choosing us.
Thank you Karan
Karan was very helpful and polite when discussing my query today. The matter was handled very quickly.
Shame about the long wait before speaking ( hold music ), but Karan made up for that being so helpful.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for your kind feedback. We're really pleased to hear that Karan was able to assist you in a helpful and polite manner, and that your query was resolved quickly.
We sincerely apologize for the long wait you experienced before speaking with a representative. We understand how frustrating that can be. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable.
Your patience is greatly appreciated, and your feedback helps us continue to improve our service. Thank you again for taking the time to share your experience.
Great customer service
Great customer service , Very helpful and quick response once all information is supplied .
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Insurance Claim
Claim dealt with efficiently. Not the quickest procedure and a couple of bad communications.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We’re pleased to hear that your claim was handled efficiently overall, though we’re sorry to learn that the process did not meet expectations in terms of speed and communication.
We understand how important clear and timely updates are, and we appreciate you highlighting where we can improve. Your comments have been noted and will be shared with the team to help us enhance our service going forward.
If there’s anything further you’d like to discuss about your experience, please don’t hesitate to get in touch.
Extremely Strict Criteria for Claims
As many others before me have suggested, I would definitely recommend checking quotes to see if this company is listed as the insurers before accepting. Whether you accept the quote is of course your choice but (at the time of writing) 45% five stars vs 46% one stars should tell you something.
The status of the company I was making a claim for is listed on a Google search as voluntary liquidation, the owner had died, a liquidator has been appointed and the showroom is empty, which you’d think would be enough but as the formal process of completing the listing with Companies House had not been completed this was enough to decline the claim.
As many others have already pointed out Installsure will use absolutely anything to decline a claim.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to respond.
At Installsure, we aim to assess all claims fairly and in line with the terms and conditions of the policy. We understand how frustrating it can be when a claim is declined, particularly in complex situations such as company insolvency or liquidation. In these cases, we are required to rely on formally verified information, including official records from Companies House, to ensure consistency and compliance with regulatory requirements.
We recognise that circumstances like those you’ve described can be distressing, and we do not take claim decisions lightly. Each case is reviewed carefully based on the evidence available at the time, and where the formal status of a company has not yet been legally confirmed, this can affect the outcome under the policy terms.
We also take customer feedback seriously and are continuously reviewing our processes to ensure clarity and fairness. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Once again thank you for your feedback.
Excellent Company
Excellent from start to finish. Professional and courteous. Installsure sorted our insurance claims quickly and without giving us any headaches. Definitely worth using.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us !
A great company who listen and then…
A great company who listen and then proceed to correct the issues that I have with my windows. I couldn't wish for a better insurance company
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Absolutely terrible company
Absolutely terrible company. Unresponsive and ineffective! My window/door guarantee is worthless.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating this must feel. However, as outlined in the terms and conditions of the policy, cover is only applicable if the installing company has ceased trading , we are unfortunately unable to progress the claim under the guarantee.We recognise this may not be the outcome you were hoping for, and we are happy to review the claim, if the company circumstances change. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Becks handled my claim and ensured…
Becks handled my claim and ensured everything went smoothly, overall very happy with the service.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
services provide
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star review !
Demi was superb at guiding me through…
Demi was superb at guiding me through the process and keeping me updated on how the claim was progressing.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Constuctive and Timely
The process was simple, the interaction professional , constructive and timely .
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Claim process made easy by friendly…
Claim process made easy by friendly staff who were very helpful - Thank you.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Perfect company
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she guided me all the way through the process. From start to finish she was fantastic. It was so easy to do when you have an advisor who was so patient. Thank you installsure for having such amazing staff.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Karen was very helpful
Karen was very helpful, very professional and quick to deal with my questions.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
EXCELLENT Support & Advice from InstallSure
I have had to make a claim against a warranty insurance administered by Installsure & needed clarity on requirements. All in the phone contact with Adeyinka at Installsure was excellent
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Front door put right .
Yes . Very efficient. Both the lads doing the repair new
what they were doing . And more importantly .were clean
and tidy plus polite, So thank you very much.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Becks was outstanding!
Becks was outstanding from when she became involved with my claim. Good clear communication and a real pleasure to deal with as the process progressed. My only slight issue with the process is that it took a while to lodge the claim due to the need for specific particulars of information, including data from a retired bank account to prove method of payment. This meant the roof damage gradually got worse over time and so risks quoted becoming obsolete. But I’m glad Becks became my conduit and was super efficient throughout.
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thanks for sharing your rating with us and the community. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable !
Great, clear communication.
Great, clear communication. Would definitely recommend IBG Insurance, Karan was brilliant to deal with.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Karan Tharmakulaseelan was extremely…
Karan Tharmakulaseelan was extremely helpful
21. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
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