Interactive Group Bewertungen 

Fan ordered and paid for on 30 June remained undelivered by end of September, so I asked for a refund. This was immediately agreed and I was told it had been processed. After several unsuccessful requests I raised a dispute with the credit card company and received payment in a few days.

Do Not Use This Company

I placed an order for a coat for nearly £1000 about 4 weeks ago and have received nothing and no replies despite sending at least 6 emails. I have tried ringing and numbers dont work. The matter is now with my bank. Avoid at all costs!!!

Appalling, zero stars.
Ordered goods with 3-5 day delivery. 24 days later and status on website is still at "On its way"". Track order with Shop link is bogus, no such order on the system.
It took five days before I received any reply to emails, and those were automated messages.
6 emails from me cancelling the order, the same automated reply to each one, but still no refund. Phone numbers on the website aren't in service.
The company is not registered with Companies House.

Awful company, three weeks since my order was placed. I received an email confirming the order but no further updates. I have emailed three times for an update on when the delivery is likely to be and only receive standard generated emails. I have tried what’s app with no response. I have tried calling with no answer. I had one phone call back which was very confusing as they didn’t seem to know why I called. I was assured I would receive an email updating me on my delivery and it’s been a week with no further update. Is not that hard to provide an estimated delivery time.

DO NOT USE

I am waiting over a month with no indication as to when or if the my order will arrive.

I ordered a product from their website and received a confirmation email. There was no tracking available. The company only send autogenerated emails, do not answer the phone and do not respond on their watsapp. I tried to process a refund but their designated email address for same is not monitored either...

I ordered an NBA jersey on 31st July 2026 (this site was the cheapest I could find) .

After about 4 days I received an email to stay my order had been processed. The email seemed quite vague and there wasn’t any way of tracking the order and it didn’t show up in my shop App.

This made me a bit suspicious so I read reviews on the company and it appeared as though many people have had a negative experience with the company.

I decided to cancel the order and I had confirmation that the order had been cancelled and the refund was processed. It clearly stated in a generic email that the refund could take ‘a few business days to arrive in my account’ . The refund was apparently processed on the 12th August.

I still have not received the refund which is now 7 business days. I have sent numerous emails chasing this with the company and all I get in response is a generic email stating that the refund has been processed. I have asked for proof of the refund being processed which has been ignored 3 times (again just a generic email) .

I understand that sometimes refunds can take several business days but the customer service is appalling, and I am highly doubtful this refund has even been processed.

I have now had to create a chargeback through my bank which I am being told can take 45 days to resolve.

AVOID THIS COMPANY AT ALL COSTS.

I ordered a top in June. It still hasnt arrived ( as of August 6th). When i contact the company via email, i receive a standard respinse regarding wait times can vary due to supplier. Ive tried to call the company today and got voicemail. Not at all happy. Since i bought the item it has also reduced in cost!

Seems a fraud business. Purchase an item and no indication of when it will be delivered. Emailed several times and no single email from them. I gave them 24 hours to reply, since there is no where on there website to cancel order, nothing from the silly bunch. I am going to report to my bank and do a charge back. Hopefully I will be able to get my money back.

This company should be closed down. I asked them to cancel my order and refund me, I was emailed that they have processed the refund, 7 days now no refund. Below is their email.
I have reported this to my back for chargeback, long road getting my money back.

Thu, Jul 30, 12:13 PM (7 days ago)
to me

Thank you for reaching out to us.

We would like to confirm that your refund has been processed successfully.

The refunded amount has been issued to your original payment method.

Depending on your bank or payment provider, Please allow a few business days for funds to appear in your account.

If you have any questions or need further assistance, please reply to this email or contact our support team.

Alternatively, contact your bank or payment provider regarding this transaction.

Thank you for your undertstanding, patience and for choosing us.

Kind regards,
Returns and Refunds Team

Update: Having posted the original review below, Interactive Group replied claiming to have emailed me, this was not true. The only emails received from interactive group were automated and had zero substance to the queries in my previous emails. They changed the status of my parcel to shipped yet provided no evidence of this actually occurring, the shipping tracking number to the shop app/shopify, or a response to my emails requesting an update. They do not appear to have had any intention of shipping the item purchased. I raised a complaint with shop app/shopify who made me wait 30 days to do so, the response to which was contact the seller. So they are useless as well. I'll now need to go to my bank to advise that the seller appears fraudulent, has not responded to emails and has not sent the item I paid for. I won't be using shop app/shopify again either.

Original post:
I am currently unsure if this website is fraudulent or not. I placed an order 17 days ago. A week ago I followed up because I had not received a dispatch email, I received a generic response and then the package was marked as 'on the way'. In the shop app however it shows as no information. I've followed up with several emails in the last few days and only ever receive various parts of the same generic responses which is poor. I will be escalating with the shop app and if no package and no progress then will have to report to my bank. I will provide an update.

Received a cheap counterfeit product instead of what I purchased on their website. When contacted them via email to request a return label they did not even respond. Purchase was made via PayPal so reported this company to PayPal and it is being investigated. Also reported to trading standards via Citizens Advice consumer service. Avoid this company if you don't want to get scammed.

Effortless and straightforward

Convenient and easy