after 12 years. I am done with them. sent me an email that I have tpo pay outstanding balance within 12 h, fair enough, and that I should make the payment via control panel- guess what, they want le... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issu... Mehr ansehen
Intermedia is a great Cloud solution, and the support has been superb! Will do business again and highly recommended!
The system is very stable and if there is an update they always let you know well in advance.
Unternehmensdetails
- Cloud-Computing-Service
- Telefonkonferenz-Service
- E-Mail-Dienst
- Telefon- und Internetdienst
- Videokonferenzdienst
Vom Unternehmen geschrieben
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Kontaktinformationen
1050 Enterprise Way #200, 94089, Sunnyvale, Vereinigte Staaten
- 888-471-0831
- sales@intermedia.com
- intermedia.net
4,1
Gut
1086 Bewertungen
Hat 45 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excelente servicio
Excelente servicio. El Senor Joseph demostro cortesia, conocimiento del sistema y mucho profesionalismo.
5. März 2025
Bewertung ohne vorherige Einladung
Customer service is terrible
Customer service is terrible. Intermedia has been charging us twice the amount of the bill for the past 6 months. We have called and called to get it fixed to no accord. After speaking with at least 10 representatives, they promised a refund for the over payment that would go back to our account in 5 business days and it has been over two weeks. We have been with Intermedia for over nine years. Let's just say we it won't make it to ten.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Intermedia
Hello Margaret! We sincerely apologize for the frustration we have caused. Our Billing Manager did review your case and found our errors. You will be receiving the appropriate refunds and we want to extend again, our sincerest apologies. In fhe future, if you have any concerns with the results of our support, please feel free to request a manager or email feedback@intermedia.net and your note will go directly to our team to review and follow up. We can't apologize enough for the inconvenience and hope you give us the opportuniy to serve you better going forward.
Service was always extremely reliable…
Service was always extremely reliable and if we ever needed help, Customer Service was absolutely top notch!
11. Februar 2025
We never had a problem with Intermedia.
We never had a problem with Intermedia.
If an issue came up, it was solved quickly and professionally.
11. Februar 2025
Intermedia should provide an opt-out or…
Intermedia should provide an opt-out or block number feature for unwanted and unsolicited telemarketer calls and messages.
11. Februar 2025
Antwort von Intermedia
Hello! We do see that you have been with Intermedia for many years, and we thank you! However, your legacy plan does not support what you are mentioning here. Please speak with our Sales Associates to get on a more current plan that supports the features you desire and more! Please call 855-557-8250
option 2 at your earliest convenience.
Intermedia has been very reliable
Intermedia has been very reliable and maintained a solid price structure. It could be a bit easier to navigate the administrator portal, but on the whole I have been very pleased.
11. Februar 2025
Support has always been great with…
Support has always been great with getting assistance and answers.
11. Februar 2025
Base Customer and Technical Service
I have been a client for over 7 years and will leave. The technical support is horrible. I try to use online support and it does not provide enough information or the answers to my questions.
17. Februar 2025
Bewertung ohne vorherige Einladung
Clear sound quality.
11. Februar 2025
The intermedia website is down
The intermedia website is down, and i cannot get a hold of anyone to speak with at customer service
2/12/25
If not fixed we will not be able to transfer after hour calls
Not usually my experience, but it is today
12. Februar 2025
Antwort von Intermedia
Hi Lisa! Our site Intermedia.com is not down. Please check your firewall security. You may call our support 24/7 on (855)341-5262 , option 3. Our support is happy to assist you!
Service stays up and on point!
11. Februar 2025
Voice mail does not filter spam calls
11. Februar 2025
Antwort von Intermedia
Hello and thank you for your note! It does appear that you have a legacy account with us that does not have the features you need. Please connect with our Sales Team to discuss the right plan and features you need for the best experience. Please call 844-431-6927 option 2 or email sales@intermedia.com to talk about our newest products to fit your needs. Thank you for being our customer!
Reliable service with a great price
Reliable service with a great price and customer support when needed.
11. Februar 2025
Best Customer Service
Best Customer Service, always attentive to our needs and get 100% support.
11. Februar 2025
Our phones have worked great since they…
Our phones have worked great since they we installed them back in 2019. Very pleased with our service.
11. Februar 2025
Service is reliable and rarely have any…
Service is reliable and rarely have any downtime.
11. Februar 2025
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.