Very happy with the service I received from iRobust Tech. I bought the Sony a6700 camera with an 18-135mm kit lens from them and they offered the best price by miles compared to other vendors. Deliver... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The price was the best i could find but the communication was very poor, they advertise 5 to 7 days for delivery. I emailed twice with no reply plus i tried contacting them telephonicaly but no reply.... Mehr ansehen
Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Mehr ansehen
The camera arrived after I needed it, but at least it did arrive. As long as you understand two things: Despite the 7 day delivery stated on their website, its more like 21 days plus. Communication w... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses
Kontaktinformationen
HQ Offices, 2nd Floor, Tower B, Northlands Shopping Centre, Northriding, 2161, Randburg, Südafrika
- 0101575029
- sales@irobustec.co.za
- irobustec.co.za
4,1
Gut
155 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great service from online company
Even though it seems I got a defective product, the company had no problem to sort this out for me as soon as they opened in January. They are friendly, helpful and respond quickly to emails. Thebe has been a superstar when it comes to service delivery which is rare in our country. He seems to really care about the clients he works with and that puts a person at ease that the query is taken seriously and will be dealt with efficiently and professionally. Very happy so far, just waiting for my replacement
3. Jänner 2024
Wanted to purchase a camera online
Wanted to purchase a camera online. Thought it best to drive to their offices in Randburg. Cant seem to locate their offices, also no one is answering their phone..
11. Jänner 2024
Bewertung ohne vorherige Einladung
I received excellent services
I received excellent services, especially a few days before Christmas.
Thank you for excellent services.
20. Dezember 2023
Service excellence and very friendly informative staff. Affordable prices
I bought a brand new Samsung 23 Ultra with very reasonable price,consultants very friendly and informative. I was also assisted with regards to getting a change of colour with their excellent recommendations I got a perfect colour not the one I initially bought online . Perfect service
28. Dezember 2023
Excellent price and purchase was easy
Excellent price and purchase was easy. Reasonable delivery time
28. Dezember 2023
This company do not communicate
This company do not communicate, you pay the money and then hear nothing for almost 2 weeks! They do not have stock. Highly disappointed with the service and it made the transaction so much stressful 😫
14. Dezember 2023
Antwort von iRobust Tech
Good morning Chantel, thank you for your feedback and we sincerely apologise for the lack of communication.
We also see that you have received your order and was delivered and received on the 18th of December. We are not sure why you were told that we don't have stock.
During December, we were operating on skeleton staff and thus affected our communication turn around time. However, this is of course not an excuse to offer exceptional customer service and do apologise once again.
We are of course working on more effective communication channels to avoid such incidents with other clients in the future.
As a startup company, we appreciate such feedback as it also creates room for improvement. :)
Thank you so much and compliments on the new season.
Best Christmas Ever
I did a lot of research and wanted a Canon 90D camera. IRobustec had the best price by far. I had a few questions regarding delivery so I phoned them and the person was very friendly and helpful. I am giving five stars although I had to wait a week before delivery was made, understandably so as I did order it a week before Christmas and they had to wait for stock. I’m more than satisfied with my purchase, my camera arrived safely, bubble-wrapped and all (which was a concern to me so I was very happy with this) and I will definitely make use of them again. They can maybe update their Facebook page to keep us up to date on new arrivals🤭
20. Dezember 2023
Fast service including fast delivery
Fast service including fast delivery. Thx appreciate
20. Dezember 2023
Good experience
Ordering online was quick and easy to do. Company was easily available telephonically. Assistance was always so patient and helpful. Only issue was lack of communication regarding delays in delivery times, hence 4 stars not five. Nevertheless, was sorted with a quick phone call.
14. Dezember 2023
Over 2 weeks for a delivery
Placed an order for a phone tool about 3 days for them to respond to the Order , another 2 plus weeks for delivery not great service
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von iRobust Tech
Good morning Stefan,
Thank you for taking the time to share your feedback regarding your recent order for a phone. We sincerely apologize for the delays you experienced in both order processing and delivery. We understand that prompt communication and timely delivery are crucial aspects of providing excellent service, and we are disappointed that we fell short of your expectations.
We deeply regret any inconvenience this may have caused you. Your feedback is invaluable to us as it helps us identify areas for improvement and make the necessary adjustments to enhance our services. We are actively reviewing our order processing and delivery procedures to ensure that such delays do not occur in the future.
If there is anything specific you would like to discuss or if you have any further concerns, please feel free to reach out to our customer service team. We are committed to rectifying this situation and ensuring that your future experiences with us are nothing but positive.
Once again, we apologize for the inconvenience you encountered and appreciate your patience and understanding.
Worst service or scam
This place is either a scam or has the worst service delivery ever.
Placed order (Steamdeck for R17000) on 23 June for an item that said "In Stock" and 5-7 business days for delivery.
Phoned the next week to follow up, no answer after dozens of phone calls for three days, no response from live chat.
Finally someone phoned me back. Thebe. Good sales person. Unfortunately, there was a delay, promised I would get tracking number before 7th July. Then another delay.
Promised I would get tracking number for my order on 12th. I am writing this review on the 13th. I requested a refund today.
Phoned, no one picked up. Thebe tells me to message him cause he is in a teams call. He will call back in 15 minutes. 1 hour passes, I call.
Thebe says yes I can get a refund. I email my bank details in the morning. I request a response to my email for the refund, and Thebe insures me he will send an email before end of business.
It is now after business hours. I didn't even get an email back.
I fear my money is lost. DO NOT TRUST this company. I have proof of every single thing mentioned in this review.
13. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von iRobust Tech
Good morning Wessel,
We appreciate your willingness to adjust your Google review and providing us with feedback regarding your experience. Your feedback is vital in helping us address any shortcomings and improve our services.
We apologize for the difficulties you encountered during your interaction with our company. We take full responsibility for the delays, lack of communication, and any inconvenience this has caused you. Your order experience is not reflective of the level of service we strive to provide.
We want to inform you that your refund was successfully processed on the 21st of July 2023. We apologize for any confusion or concern caused by the delay in the refund process.
Please know that we are actively working on enhancing our communication channels and streamlining our order fulfillment procedures to prevent such issues in the future. We truly value your feedback and will use it to make meaningful improvements to our processes.
If you have any further questions, concerns, or feedback, please do not hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
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