DONT BOOK WITH THIS COMPANY
DONT BOOK WITH THIS COMPANY. MY WIFE CONTRACTED FOOD POISONING AFTER EATING IN VISTA RESTAURANT. OTHERS WE MET AT THE AIRPORT ALSO REPOTED FOOD POISONING IN VISTA ON THE MORNING WE WERE DUE TO DISEMBARK MY WIFE WAS IN BED EXHAUSTED AFTER MULTIPLE TRIPS TO THE TOILET. WE HAD TO GET THE NURSE TO VISIT WHO ADMINISTERED A SEASICKNESS TABLET. SHE COULD SEE MY WIFE WAS ON A BAD WAY. SHE LEFT SAYIMG SHE WOULD GET THE ONBOARD DOCTOR TO PHONE IN FIVE MINUTES. THAT CALL NEVER CAME AND WE WERE ABANDONED. THE NURSE WOULD NOT GIVE ME HER NUMBER. AN HOUR LATER AS THE CABIN WAS NEEDED WE HAD TO TAKE THE RISK OF CATCHING THE COACH TO THE AIRPORT WHILST BEING PREPARED TO ABORT AT ANY TIME. MY WIFE NEEDED WHEELCHAIR AID TO THE GATE AND THEN WHEELCHAIR TO THE AIRCRAFT. WE JUST MADE IT HOME WITH SIMILAR HELP AT GATWICK TO THE TRAIN. THE CLAIMS PROCESS IS ATAGONISTIC INSTEAD OF BEING SUPPORTIVE AFTER SUCH BAD TREATMENT. I WAS ASKED MUTIPLE TIMES IF THERE HAD BEEN MEDICAL INTERVENTION AND WHEN I SAID OUT GPS HAD CONFIRMED E COLI INFECTION AND TREATMENT BY ANTIBIOTICS MARELLAS APPROACH WAS TO CHALLENGE THIS AND INSIST ON A STOOL SAMPLE OUR MEDICAL TEAM HAD SAID WAS NOT NECESSARY DUE TO HIGH E COLI IN URINE. AS THE ILLNESS C;EARLY NEEDED URGENT ANTIBIOTIC TRATEMENT. THE WHOLE APPROACH HAS BEEN CONFRONTATIONAL AND UNPLEASANT. OUR FIRST AND LAST MARELLA CRUISE. AVOID!!





