Tech support provides staff with varying degrees of proficiency. This is true for all tech support services across all businesses. That's to be expected. If I could clone "Harry" from ITRetail I wo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Edgar is exceptional in his ability to triage the issue and fix problems He’s excellent with working with our team and least very reassuring He not only fixes the problem but looks to make sure it w... Mehr ansehen
”IT Retail is a great POS solution. It is founded by a grocer and has very practical applications. I've been using it for over ten years and it works great for our operations. Also their support... Mehr ansehen
Unternehmen hat geantwortet
Emailed support with a question on no tax orders I mentioned a call back would be preferred if possible James Baker made a few attempts to call me. When I didn't answer he emailed me back with all... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über IT Retail
Vom Unternehmen geschrieben
IT Retail is a grocery POS software company, focused on creating innovative solutions that keep grocers ahead of the competition and on top of the technology curve. We have developed a comprehensive point-of-sale system that caters to both the grocer and customer.
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Pricing
Kontaktinformationen
191 W. Big Springs Rd, 92507, Riverside, Vereinigte Staaten
- 9516826277
- lukeh@itretail.com
- itretail.com
4,8
Hervorragend
61 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Harry is great!
Harry was very helpful and efficient in setting up my POS for EBT transactions. He answered every question with clarity!
14. März 2024
Antwort von IT Retail
Thank you for your feedback regarding your time with Harry. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.
Great POS System and hardware for my grocery store.
I was skeptical about it, if it would be easy to learn, but it’s a great POS System very easy to learn and understand, and the hardware is great, too. Also Ciara gave me a great training sessions and she was with on going live the first day. Also they offer more training if ever need more help.
10. Jänner 2024
Antwort von IT Retail
Great News! Congratulations on going live!
Easy to understand
Easy to understand, competent. Even managed to keep his composure while they were experiencing an earthquake!
5. Jänner 2024
Antwort von IT Retail
Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.
Antwort von IT Retail
We are glad to hear that you enjoyed your experience with Harry, and that he represented IT Retail well. We look forward to working with you again soon!
Harry really solved our problem
Harry really solved our problem, he was really professional and polite. We also appreciate his patience
2. Jänner 2024
Antwort von IT Retail
We are glad to hear that you enjoyed your experience with Harry, and that he represented IT Retail well. We look forward to working with you again soon!
Customer Service is excellent
Customer Service is excellent ! I've had a couple of issues when I started the system 3 years ago , I upgraded to the new one.So far they all tried their best to help me resolve those one by one, from minor to complicated ones.Good Job guys!
3. Jänner 2024
Antwort von IT Retail
Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued IT Retail customer!
Antwort von IT Retail
IT Retail is lucky to have such great customers like yourself. We cannot thank you enough for sharing your positive experience with our company!
Thank so much for your time and help.
12. Mai 2023
I got helped out multiple things.He did…
I got helped out multiple things.He did great job
3. Mai 2023
Unreliable customer service.
24/7 support isn’t accurate. I left emails and called and left voicemail but no response yet. Generally they are good but you could be in pickle if you need urgent help during after US business hours on weekends. Grocery business is more active at such times but I don’t think I can count on support at these times.
30. April 2023
Antwort von IT Retail
I'm sorry to hear this! Thank you for sharing; I am working with our support team to beef up our weekend and after-hours support efforts.
The Tech took care of our problem !!
The tech was able to assess the issue and provide the solution. We had moved from POS to IT retail and had migrated our data on a 2nd workstation. the 2nd station hand scanner was not working. He sent us bar codes to scan that fixed the problem
15. April 2023
Antwort von IT Retail
This is excellent news! Thank you for providing the feedback.
Customer service
For the most part, I am not satisfied with IT Retail but I will say when I call customer service, I receive good customer service and I did again today when I spoke to Tasin. He did a nice job and he took care of my problem quickly. I appreciated his help and wanted to say thank you is why I am writing this review.
15. April 2023
Good customer service
Good customer service. Technician helped me fixing the issue and it was quick. Thanks
17. Februar 2023
I am giving 5 stars because Edgar with…
I am giving 5 stars because Edgar with tech support has been great everytime I work with him. He really knows his stuff. When it comes to the software itself there are some bugs and issues that really fall on the development team. I was hoping to be able to speak with the development team directly to discuss these bugs and get some insight on what features are on the roadmap. There are some key things missing from this software that are standard on other platforms that I hope I can push to have added or at least give suggestions from a customer perspective. We are the ones using the software everyday so I feel like that only makes sense.
9. Februar 2023
Very good support specialist
27. Jänner 2023
Tasin was great
Tasin was great. Polite, patient, quick to diagnose and respond while our store was open and had customers waiting to use our lane.
25. Jänner 2023
Very good job of him
Very good job of Edgar! He help me a lot thanks.
11. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von IT Retail
We are glad to hear that you enjoyed your experience with Edgar, and that he represented POS Nation well. We look forward to working with you again soon!
Excelente atencion de Edgar
Excelente atencion de Edgar. Muy paciente, resolvió nuestras dudas y estamos muy contentos de poder seguir trabajando con él.
13. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von IT Retail
Muchas Gracias!
Emailed support with a question on no…
Emailed support with a question on no tax orders
I mentioned a call back would be preferred if possible
James Baker made a few attempts to call me. When I didn't answer he emailed me back with all the correct information that I needed.
Most support desks would never actually call you back let alone several times! Its so great to know James and IT Retail really care!
Just another we are so happy we chose IT Retail and recommend it to other retailers
11. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von IT Retail
Thank you for your feedback regarding James's efforts. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.
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