My previous prescription it wasn’t as effective as used to be. I’ve reached out to the medical team for a solution and they got back to me with a reasonable delay. I had explained them my concerns and... Mehr ansehen
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Das sagen Bewerter
Well, I was suspicious about Jack Health... After so much challenges to meet a doctor for a second time to simply obtain a prescription for what I finally need, I decided to give a try... So easy, pr... Mehr ansehen
Unternehmen hat geantwortet
I love the price and convenience. My problem is that you constantly flood your existing reoccurring customers with deals for new customers. Maybe give your loyal customers a deal. Or perhaps there's a... Mehr ansehen
Unternehmen hat geantwortet
They process online requests quickly. The medication works very well for me. Delivery by mail with signature confirmation in reasonably priced. This website is legit and functional. Thank you for your... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Vom Unternehmen geschrieben
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Kontaktinformationen
2620 Bristol Circle,, L6H 6Z7, Oakville, Kanada
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4,3
Hervorragend
1199 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolutely Fantastic
Great service, love that I can chat directly on my jack health account with the doctor in charge of my care rather than calling on the phone and going through that awkward conversation. Very happy with the service
4. August 2025
Bewertung ohne vorherige Einladung
I had great experience with Jack for my…
I had great experience with Jack for my TRT order, they kept everything simple and straightforward and deliver my treatment in a discreet shipping.
8. Mai 2025
Bewertung ohne vorherige Einladung
My biggest issue is the waiting time
My biggest issue is the waiting time. Once they process your payment you’ll have to wait weeks before shipping. It’s a real issue. Very unreliable
Update Aug 12 : I already emailed you guys. Multiple times. The answer I keep getting is: “ You’ll be notified as soon as there’s an update on your order.”
It’s a little insulting to be honest
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Health
We’re sorry to hear about your experience and understand how frustrating delays can be. This definitely isn’t the level of service we aim to provide. Please contact us at help@jackhealth.ca so we can investigate and work on a solution for you right away.
Medical chat is no longer monitored by…
Medical chat is no longer monitored by anyone, putting messages in there is like writing a letter and then throwing it into the trashcan and expecting a response. Emails go unanswered. Bloodwork goes in through the lab, doesn't trigger a response.
Everytime its a month long exercise to get medicine.
4. April 2025
Antwort von Jack Health
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delays and unanswered messages can be. We want to make sure your concerns are addressed directly — could you please email us at help@jackhealth.ca with your name and order details so we can investigate what happened?
When you sent your bloodwork, was it sent directly from the lab or uploaded to your account? And for the medical chat, did you also receive any confirmation emails when messages were sent? This information will help us pinpoint the issue and improve our process for you and others.
Still getting and charged for an order…
Still getting and charged for an order I cancelled 4 months ago
18. Juli 2025
Antwort von Jack Health
We’re really sorry to hear you’ve been charged for an order you cancelled. That’s definitely not the experience we want you to have. We will investigate and fix this right away.
Did you receive any confirmation when you cancelled the order, or were you told the subscription was paused? Any extra details you can share will help us resolve this for you quickly.
Poor service
Poor service, poor response time, they let your meds run out and when you request a refill they then tell you to do blood work rather than in advance
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Health
We’re sorry to hear about your experience. We aim to ensure all patients receive timely reminders and refills, and it’s clear we fell short in your case. Your feedback about the timing of bloodwork requests is important, and we’ll review our processes to avoid unnecessary gaps in treatment. If you’re open to it, please contact our support team at help@jackhealth.ca so we can look into your file and resolve this for you quickly.
Unsubscribed several times but you guys…
Unsubscribed several times but you guys keep coming back with different emails. Not cool.
7. August 2025
Antwort von Jack Health
We’re sorry for the frustration this has caused. We take unsubscribe requests seriously and want to ensure you’re fully removed from our mailing lists. It sounds like you may be receiving messages from multiple campaigns, and we’ll review this immediately. I have escalated this and personally added you to the unsubscribe list.
Happy Days…
The online privacy for the consultation plus the fast delivery is what attracted me. The improvement in the relationship with my wife is what keeps me a customer. She wasn’t keen on it at first, but now sends her thanks.
7. August 2025
Won’t unsubscribe …
Nothing wrong with the company necessarily, but I have asked to unsubscribe multiple times and keep receiving emails from them.
7. August 2025
Antwort von Jack Health
Thanks for letting us know. We’re sorry you’ve been receiving unwanted emails despite your unsubscribe requests. We’ll review your details right away I will personally ensure you’re fully removed from all mailing lists.
-Joe
I have asked for insurance coverages to…
I have asked for insurance coverages to be applied to my purchases
24. Juli 2025
Wasn’t sure what to expect
Wasn’t sure what to expect, but Jack Health seriously came through. The signup was smooth, everything was private (big win), and the product? Actually works. I started noticing results faster than I thought and I felt more confident overall.
Definitely sticking with them.
16. Juli 2025
I’ve been using Jack Health for a few…
I’ve been using Jack Health for a few weeks now, and I can confidently say it works. Their products are designed specifically for men and actually deliver results. The process was easy, discreet, and fast. I appreciated how everything was explained clearly and backed by science.
Customer service was also responsive, and shipping was quick. If you’re looking for real solutions for men’s health without the awkward clinic visits, Jack Health is 100% worth checking out.
9. Juli 2025
They sent me products and I did not see…
They sent me products and I did not see notification because it went to junk mail I notified them that I no longer wanted their pills and would refuse the shipment they told me that since it had been shipped already that their policy was that they could not accept return
16. Juli 2025
Antwort von Jack Health
Thanks for sharing your experience. We understand how frustrating it can be when an unwanted shipment arrives. Our policy prevents us from accepting returns once an order has shipped, but we do our best to send advance notifications so customers can manage their subscription before billing. We’d be happy to review your account and help ensure no future orders are processed without your consent.
Accessible Care When You Need It Most
What made my experience with Jack Health so pleasant was the quick and easy access to medical consultation. This company helps address issues for people who might not feel comfortable seeking treatment through traditional means.
14. Juli 2025
Horrible Customer Service …
I have been a customer of Jack Health for close to two years. It’s been the most frustrating experience I have ever had when dealing with a health care professional. This company has horrible communication. Takes days for them to respond. My last experience has been the worst - typically my insurance covers 95% of my prescription fee. This time I was told I owe $144 after my insurance picks up the balance. When I inquired about it - I was told there is a backend issue and I can’t be given an itemized breakdown of what the $144 is. Extremely frustrating. Everything about this company has been awful - I am switching to another online provider that has much better ratings and overall better customer experience.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Jack Health
We’re truly sorry to hear about your frustrating experience, especially after being with us for nearly two years. Clear communication and transparency are very important to us, and we regret that we fell short in your case.
The billing issue you described sounds concerning, and we want to get to the bottom of it. Could you please reach out to us directly at help@jackhealth.ca with your details? We’d like to review your account thoroughly and provide a clear explanation of the charges.
Your feedback is valuable, and we appreciate the opportunity to make things right.
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