Avoid, avoid, avoid, stay way clear of this company. They send an incompetent engineer, who did not have the right tools, broke my flooring and then left saying they could not complete due to the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Highly recommend. Outstanding service and helpfulness from Rafal. Boiler failed in Christmas cold snap (-5C) and Rafal went out of his way doing everything possible to fix it, even staying til 8pm, an... Mehr ansehen
AVOID - DO NOT USE THIS COMPANY. Had a confirmed appointment, no one turned up nor communication. When I called to find out what has happened, I was falsly accused of 'screaming' at them, which I cert... Mehr ansehen
Moving Gas Pipe Only done today so can't comment on longevity but repair seems good. Prompt reply and works carried out within a week of calling. Decent text service to give you notice on when the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
JAR was founded by engineers with a real passion for the industry, having witnessed the shortcomings of the sector and the need for better client business relations. We pride ourselves in working directly with our clients to create bespoke heating systems tailored specifically to the their needs. We also provide breakdown, service or repair response whether on planned or reactive basis to all aspects of mechanical, gas and plumbing assets within your premises. Additionally we also offer a new build and refurbishment end to end project management service. We hold a strong belief that a successful business in this industry must have transparency and communication as one of its core values and therefore we can offer our clients a personal account manager who can liaise directly with you to ensure the best service is delivered and targets fulfilled. Our engineers have over 50 years experience in the industry working in all settings, be it domestic, commercial or industrial, visit our projects page to see some examples of our work. We are available 24/7 offering our services in and around the M25 and surrounding counties. If you would like to find out if we cover your area please contact us directly.
Kontaktinformationen
3rd Floor 86-90 Paul Street, EC2A 4NE, LONDON, Vereinigtes Königreich
- 07710652877
- info@jarmechanical.co.uk
- jarmechanical.co.uk
3,4
Akzeptabel
63 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Disconnection of a fireplace gas pipe
Avoid, avoid, avoid, stay way clear of this company. They send an incompetent engineer, who did not have the right tools, broke my flooring and then left saying they could not complete due to the pipe size, yet they are meant to be the expects. I was not pleased about the damage, but not once did I behave aggressively to the older looking engineer.
I rang to complain, spoke to a lady who said she has to wait for the engineer’s report. 10 mins later, I receive the report that labelled me as aggressive and agitated, as a result he left because of that. Total lies, he could not do the job. The company finished by saying they would not return to my address, as if I would want them back again. Don’t trust them and certainly no customer services, I was not charged for the visit and I wouldn’t have paid anyway as they did nothing and damaged my floor board.
Avoid, avoid, avoid, avoid, avoid
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Renno,
We are disappointed to read this review, as it does not accurately reflect what occurred during our visit.
Prior to commencing any work, our engineer explained that access to the pipework would require lifting the floorboard. He also clearly advised that, as he is not a carpenter, he could not guarantee that the floorboard could be removed without damage. You have acknowledged this and agreed for the work to proceed.
During the visit, our engineer encountered difficulties due to the pipe configuration and dimensions present on site, which prevented the work from being completed safely and correctly with the available access. This information was communicated to you during the process.
Unfortunately, the situation became increasingly confrontational both during the visit and in subsequent telephone conversations with our office. Our engineer reported being subjected to shouting on site, and our office staff experienced similar behaviour when discussing the matter by telephone. We take the welfare of our employees and subcontractors very seriously and operate a zero-tolerance policy towards abusive or aggressive behaviour.
As a result, a decision was made not to continue the appointment or undertake any further works at the property. We did not charge for the visit, despite the time spent attending and assessing the issue.
We firmly reject any suggestion that our engineer acted incompetently. He followed the appropriate procedures, communicated the risks involved before commencing work, and acted professionally throughout the appointment.
While we regret you are dissatisfied, we stand by our engineer's account of events and our decision not to undertake any further work at this property.
Regards,
JAR Mechanical
Would not recommend this company!!
Would not recommend this company - avoid if you value your time and money !!
First, I had to call three times in order to secure an appointment (each time I was told I'll get a callback, which never happened).
Then, the day before I'm told my appointment has been cancelled and rescheduled for the next day - a real inconvenience for me, as really last minute notice to rearrange my work etc.
Then, on the rescheduled day, the engineer was supposed to arrive at 12pm and I was meant to get a call/text when he was on his way. By this point it was now 2pm and had heard nothing. I phoned the office, only to find the engineer was at a car mechanics! If I hadn't called, I would not have been told. So, he rocked up 3 hours late in the end.
When he arrived, he seemed confused by the job - he had been told it was just a hob connection, not to take out the old one and replace it with the new. I had clearly explained 3 times on the phone what the job was, so again, another breakdown in communication.
Then, the engineer took 2.5 hrs to complete the job!! Constantly going back and forth to his van, installing it and then realising some wood was in the way at the back of the over space, so then had to undo his work, and then re-do it again. It was very unprofessional and I didn't feel confident with it at all.
Finally, after I communicated all of this, I was told I'd receive a 10% discount for the troubles, which surprise, surprise, was not added to the final bill!
After getting in touch with them again, the 10% discount was finally added. But for a job that took 2.5hrs, which should have taken only an hour with the right person, and at a steep price of £95 + VAT, it was a big dent in my pocket.
So please AVOID this company, it has been so unprofessional and expensive!
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Charlotte,
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience and frustration you experienced.
We regret the difficulty you had securing an appointment and the breakdown in communication regarding call-backs. We also appreciate that the short-notice rescheduling was disruptive. Unfortunately, this was caused by unforeseen circumstances beyond our control, specifically an emergency call-out and a vehicle breakdown.
Regarding the installation itself, when our engineer arrived, it became apparent that the new gas hob required different gas connections than the previous appliance. Alterations to the existing pipework were necessary to ensure the installation complied with current safety regulations. Additionally, once the old hob was removed, sections of the wooden supports beneath the worktop aperture had to be cut back to allow the new unit to fit correctly. These requirements could only be identified once the work commenced.
Regarding the duration of the visit, the job took 2.5 hours, though you were only billed for 2 hours. While we never advised that the installation would take only one hour, we acknowledge that you agreed to the visit at the standard hourly rate. Installation times vary depending on the existing setup, and the necessary pipework and carpentry adjustments extended the time required.
We acknowledge that our communication regarding the booking, attendance, and billing did not meet our standard of service. We apologise that the agreed 10% discount was not applied initially and regret the inconvenience of having to contact us to correct it.
Your comments have been taken seriously and will be reviewed internally to improve our service moving forward. Thank you again for bringing these matters to our attention.
Regards,
JAR Mechanical
We are very impressed by the recent AC installation
We are very impressed by the recent installation of air conditioning units in our domestic residence. All the engineers were considerate, careful, and demonstrated their technical expertise throughout the installation process. There was a minor install issue, which was resolved immediately. The technical installation was followed by a decorator whose work was meticulous. We also very much appreciated the kindness of the booking staff, who made a real effort to support us during this heatwave, through stock and shipping issues.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Sharon,
Thank you so much for taking the time to share your lovely review following the recent installation of your air conditioning units. We truly appreciate your feedback and are thrilled to hear that you are impressed with the results.
I will be sure to pass on your kind words to our engineering team, the decorator, and our booking staff. They will all be delighted to know that their hard work, technical expertise, and efforts to support you during the heatwave made such a positive impact. We always strive to provide a careful, considerate, and efficient service, and it is wonderful to hear that any minor issues were resolved to your satisfaction.
Thank you once again for choosing us for your home installation.
Kind Regards,
JAR Mechanical
Kind and speedy service
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Charlie,
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are glad to hear about your experience with our services.
Customer satisfaction is our top priority at JAR Mechanical, and your comments help us continue to improve. If there is anything else we can assist you with in the future, please do not hesitate to reach out.
Best regards,
JAR Mechanical
Great company very reasonable priced…
Great company very reasonable priced Jason a delight to work for me I be using the next year for my heatproof service miss Kemp
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Miss Kemp,
Thank you for your kind review; it was a pleasure working for you. We are glad you found our pricing reasonable and the service delightful. We look forward to seeing you again next year for your heating service.
Regards
JAR Mechanical
Gas hob installation
Engineer (Chris) booked for a gas hob installation. There were some problems he could not have foreseen which he dealt with efficiently and professionally. Clearly knew his stuff. Cost was reasonable and as quoted, so I would use JAR again. Happy customer.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Andrew,
Thank you so much for your kind review and for choosing JAR Mechanical for your gas hob installation.
We are pleased to hear that Chris was able to handle the unforeseen challenges efficiently and professionally. We pride ourselves on our team's expertise and our commitment to providing fair, transparent pricing, so it is wonderful to know you were happy with the service and the final cost.
We appreciate your feedback and look forward to working with you again in the future.
Best regards,
JAR Mechanical Team
AVOID AVOID AVOID
AVOID AVOID AVOID
My initial enquiry was made to “Poplar Plumbing,” which appears to have been redirected to JAR Mechanical. That is misleading -- the company is presenting itself as a local provider when it is not.
I instructed JAR to attend on Friday 30 January 2026 to: (a) replace an extractor fan; (b) check that radiators were functioning; and (c) resolve drainage issues affecting a bathtub and sink.
Their engineer wasn't able to complete the job because he had attended without the necessary equipment (a long snake drain, which I would expect to be in a plumber's toolkit in any event). They then invoiced me £342.00.
I was told that a return visit could take place the following day if I paid the invoice and a further £485.00. They refused to explain this figure, even though the only outstanding issue was a blocked drain. After I challenged this, the price was reduced to £90 + VAT.
After I left a negative review on Trustpilot, they threatened me that they would not return to complete the work unless I removed it. That was completely inappropriate.
I was desperate to get the bath draining, so I paid the invoice and deleted the review. Their engineer failed to show up as arranged on Saturday morning, and I was unable to contact anyone at the company by telephone or email so had to wait around at home until I gave up.
When an engineer eventually attended, he remained for less than an hour and showed me photographs of some hair removed from the drain. I confirmed by email that it looked as if the bath was draining normally. However, within a week, the bathtub was again not draining, indicating that the issue was not properly resolved.
As a result, I now need to instruct another plumber to complete the work. Meanwhile, JAR Mechanical are harassing me for payment of their £90 + VAT bill even though they didn't finish the job properly.
AVOID AT ALL COSTS
30. Jänner 2026
Bewertung ohne vorherige Einladung
We needed leaky pipework replaced as…
We needed leaky pipework replaced as part of making a house safe for an elderly relative to allow her to return home from hospital. JAR came up with a quick an efficient solution and were very appreciative of our predicament. They provided a very friendly and professional service.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Gavin,
Thank you so much for your kind review. We were very happy to help replace the leaky pipework and ensure the house was safe for your relative’s return from the hospital.
At JAR Mechanical, we understand how important these situations are, and we are glad we could provide a quick, professional solution during such a critical time. We truly appreciate your feedback and wish your relative a smooth recovery at home.
Best regards,
JAR Mechanical
£6,000 estimate for a leak repaired elsewhere for under £150
I called this company because I had identified a leak from a radiator valve and my boiler was losing pressure. The company has since responded to my review claiming that their recording shows I called requesting a boiler service. That is not an accurate description of why I called.
I called because I had a leak and was looking for help resolving it. I did not independently request a routine boiler service. If a service was discussed, it was in the context of investigating the leak and loss of pressure.
Rafal attended the property with the leak still present. No repair was carried out. Instead, a boiler service was performed while the system had a known leak, and I was charged £114. I was then given an estimate of £5,000–£6,000 to resolve the issue.
The same day, I contacted another company. They repaired the leak for under £150.
So I went from being told I was potentially looking at £5,000–£6,000 to having the actual problem fixed for less than £150 on the same day.
Rafal himself later suggested that I find another engineer, acknowledging that someone else would likely provide a different quote. That turned out to be very good advice.
My biggest issue is that I contacted this company because I had a leak and a boiler losing pressure. I paid £114, the leak was left unrepaired, and I walked away with a £5,000–£6,000 estimate. Another engineer then resolved the problem for under £150.
Based on my experience, I would not recommend this company.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Chas Kirby,
Thank you for your feedback regarding your experience with JAR Mechanical. We regret to hear that you were dissatisfied with our service and pricing.
To clarify, the invoice issued reflects the fixed price for the boiler service originally requested. We have a call recording confirming this booking and have not charged you for the additional time spent investigating the pressure loss.
Following our inspection, we provided a quote for the recommended repairs. The decision to proceed with these works is entirely at your discretion, and we support our clients in seeking alternative estimates if they prefer.
While we appreciate your input, we maintain that the charges for the services rendered are fair and accurate. We believe your comments regarding our conduct are unjustified and find such feedback unreasonable.
Regards,
JAR Mechanical
AVOID this engineer
AVOID this engineer. I regret ever finding him online. Find someone honest, capable, ethical.
13. Februar 2026
Bewertung ohne vorherige Einladung
Very quick and easy
Very quick and easy, Rafal was very useful and helpful. All in all great and smooth experience.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Lily,
Thank you for your kind review! We are so pleased to hear that you had a great and smooth experience with us.
I will be sure to pass your positive feedback along to Rafal, who will be delighted to know he was helpful and made the process easy for you.
We appreciate your business and look forward to working with you again in the future.
Best regards,
JAR Mechanical
Very courteous and efficient in dealing…
Very courteous and efficient in dealing with the removal of 2 commercial gas ovens. Communicating with JAR was very easy and prompt
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear James,
Thank you for your kind review. We are pleased to hear that you found our team courteous and efficient during the removal of your commercial gas ovens.
At JAR Mechanical, we strive to make communication as easy and prompt as possible, so we appreciate your feedback. Thank you for choosing our services.
Best regards,
JAR Mechanical
He was genuine and trustworthy
He was genuine and trustworthy. Full recommend. Didn’t take advantage of me being a single woman
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Max,
Thank you so much for your kind review and for recommending our services. We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
Providing honest and trustworthy service is a core value of our business, and it is wonderful to know that you felt comfortable and well-taken care of throughout the process.
We look forward to assisting you again in the future should you need any further help.
Best regards,
JAR Mechanical
Gas Safe Inspection
The engineer who did my Gas Safe Inspection (Kris) was on time, polite and efficient. Thank you
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear John,
Thank you so much for your kind review. We are delighted to hear that Kris was on time, polite, and efficient during your Gas Safe Inspection.
We take great pride in our service, and I will be sure to pass your positive feedback along to Kris.
Should you require any further assistance, please do not hesitate to contact us accordingly.
Regards,
JAR Mechanical
Professional service
Professional service. Rescheduled my appointment at first but when arrived we got good service.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Thank you for taking the time to leave us a review. We are pleased to hear that you received professional and good service from our team.
We apologize for the initial need to reschedule your appointment and appreciate your understanding and flexibility. We look forward to working with you again in the future.
Best regards,
JAR Mechanical
Gas leak solved quickly
Jason visited my house today after a gas leak was detected and was excellent with deducing the exact problem and implementing the solution for it quickly. His explanations were clear and I am confident in using JAR in the future again and absolutely recommend them to others.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Sanjay,
Thank you so much for taking the time to share your positive experience with us.
We are delighted to hear that Jason was able to quickly identify and resolve the gas leak at your home. We take great pride in providing clear explanations and efficient solutions for our customers, and it is wonderful to know that Jason’s work gave you such confidence in our services.
Thank you for your recommendation and for choosing JAR Mechanical. We look forward to assisting you again in the future should you need us.
Best regards,
JAR Mechanical
Moving Gas Pipe
Moving Gas Pipe
Only done today so can't comment on longevity but repair seems good. Prompt reply and works carried out within a week of calling. Decent text service to give you notice on when they're coming and good communication throughout. Overall happy and would recommend.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Thank you so much for taking the time to leave such a positive review.
We are pleased to hear that you were happy with our communication and the promptness of our service. Providing timely repairs and keeping our customers informed through our text notification service are top priorities for us, so it is great to know these were helpful for you.
We appreciate your recommendation and hope you continue to be satisfied with the quality of the repair. If you need anything further in the future, please don't hesitate to reach out.
Thank you!
Thank you Rafal and team for installing my new boiler. Really professional, friendly and considerate service, really appreciated. Highly recommend.
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear valued customer,
Thank you so much for your kind review! We are delighted to hear that you are happy with your new boiler installation.
I will be sure to pass your generous words along to Rafal and the rest of the team. We strive to provide professional and considerate service to all our customers, and it is wonderful to know that our efforts were appreciated.
Thank you for your recommendation and for choosing our services.
Regards
JAR Mechanical
Excellent care from beginning to end
Excellent care from beginning to end. Appointments kept on time and work carried out by friendly and efficient Rafal. Everything left clean and tidy. Cannot fault . Would recommend.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Dear Marilyn,
Thank you so much for your kind review and for recommending our services.
We are delighted to hear that you received excellent care from beginning to end and that your appointments were kept on time. I will be sure to pass along your praise to Rafal for his friendly and efficient work, as well as for ensuring everything was left clean and tidy.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
JAR Mechanical
Excellent service from JAR & Rafal.
Excellent service from JAR & Rafal.
He diagnosed the issue with our central heating system quickly despite our previous plumbers being unable to identify the problem.
It was then fixed quickly & cleanly & restored to full working order.
Rafal was efficient & courteous throughout & clearly knew his stuff.
No hesitation in recommending JAR.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Jar Mechanical LTD
Thank you so much for taking the time to leave such a kind review.
We are delighted to hear that Rafal was able to quickly diagnose and resolve the issue with your central heating system, especially after the difficulties you experienced previously. Providing efficient, clean, and professional service is always our priority, and it is wonderful to know that Rafal’s expertise and courtesy made a positive impression.
We truly appreciate your recommendation and are glad we could restore your home to full working order.
Should you wish any further assistance in the future, please do not hesitate to contact us.
Best wishes, JAR Mechanical
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.