Jemca Toyota Edgware Road Bewertungen 

I recently purchased an Aygo X from a different Toyota dealer and encountered an issue with the tyre pressure warning light. Despite checking and filling each tyre to the correct pressure, the warning light persisted. When I contacted Jemca, Colindale, for advice, I was shocked to learn that they wanted to charge me over £162 for diagnostics. Feeling frustrated and unsure, I sought advice from the AA, who informed me that all that was needed was a reset of the pressure warning light after adjusting the tyre pressure. It's outrageous that Jemca tried to overcharge me for a simple task that didn't require their expensive diagnostics. This experience left me feeling taken advantage of and disappointed in their lack of customer care. It's a shame when businesses prioritise profit over providing genuine solutions for their customers.

I brought my car to the above for a routine service, paid for in full, and it had no issues beforehand. After the service, a new fault appeared — one that was not present when I dropped it off. They quoted me £600 to repair it. Despite my efforts to resolve this matter, they refused to take responsibility.

I find it deeply concerning that this issue arose immediately after their work, and I can only suspect that it may have been caused intentionally. Their customer service has been extremely poor, hindered by unnecessary bureaucracy and a lack of willingness to address the problem. Based on my experience, I would urge others to proceed with extreme caution when using this service center.

My Toyota (2024/2025 CH-R Design) was involved in an accident earlier this year and was sent to an authorised Toyota repair centre, approved by my insurer, for extensive repairs.

However, after the repairs were completed and the vehicle was returned to me, I noticed a shaking sensation when the car stopped. I sent the car back to the same body shop, but unfortunately, the issue was not resolved.

After speaking to my insurer, they advised me to take the car to my local Toyota dealer – Jemca Reading – for a proper assessment. I’m very glad I did.

The technicians at Jemca quickly identified that the issue was simply a matter of resetting the electronic handbrake, which should have been set to engage automatically when the car is stopped. They also discovered a coolant leak that the original body shop had missed. Both issues were resolved promptly and efficiently within days.

I was especially impressed by Hazel at Jemca, who provided exceptional customer service throughout the process. She was understanding, professional, and kept me informed every step of the way.

Thanks to Jemca Reading, my car is now running smoothly again. I highly recommend them for their expertise, honesty, and outstanding service.

From start to finish the service from Jemca Toyota - Edgware Road was exemplary - Debbie the host made sure my car booking was done efficiently - it was done in minutes, very calm lady on the most busy of days , kept me updated regularly on the progress of my car repairs. I explained to Klun the Advisor my requirement and even though not straight forward he went out of his way to accomoidate. He then directed me to his manager Tony - who without any dramasa authorised the work - he took ownership of the cistomers requirement and advised his team to accomodate. I was then put in touch with the Matser Technicain Punal Vadgama - hes knowlwedge of Toyota cars was ridiculas - he was able to correct the seetings and gave me great advise on fuel efficencite, saftey feaures, battery care and making my car even more difficult to steal - very happy with the service.

I have been at Jemca Toyota Edgware,78 Capitol Way,London,NW9 0EW For my car body repair front Bumber had some scratch also on the back Bumper on the side. I asked estimated repair price for this But they guy asked me to pay First £150 for Nothing just for the estimate price, it’s looks like very suspicious He said pay first £150 after he gonna give me price for this,how much gonna be.I suggest everyone don’t go there.

Pleasant people. Very good service. Fair price for a main dealer.

Colindale Jemca service
The worse company ever! Avoid at all costs, never felt so humiliated in my life,
I left a negative review on my last visit with Clyne, and today when I walked in he was holding a personal grudge for leaving a negative review on my last visit. I refused to speak with Clyne and asked for the manager.
The manager Ross Knight was so reluctant to speak with me privately, as soon as I went into his office he was abrupt, rude and intimidating, I have never felt so humiliated in my life, he kept saying I believe my staff without even being present during my last visit or properly hearing my side of the story, how is Jemca paying these staff members, how is Toyota UK letting this happen?
I am now frightened to pick my vehicle up when it is due to be ready today, just incase the manager or Clyne see this review before I pick it up.
So in a nutshell the service department in colindale Jemca hold grudges if you leave a negative review , my take on this is wouldn't you improve your service so you don’t get another negative review,
After today I would never ever use Jemca colindale ever again, I have no idea how Jemca pay there staff to have attitudes like this, imagine being frightened to pick your own vehicle up,
I have never been spoken to by a manager or a member of his staff in this way.
I will stick with Steven Eagell, the only reason I went to Jemca colindale service is cos it is my local branch
Stay away from this company at all cost, Jemca really need to see who they are hiring and how there staff are treating customers behind closed doors .
Also read the reviews online trustpilot the reviews are terrible
I will be contacting Toyota UK and also Director of Jemca.
I would also like to mention one of the other managers I believe his name is Tony who I met on my last visit was very professional and knew how to conduct himself with customers, as well as the other lady I dealt with today whose name was Kim.

On the 20th January 2025 I accompanied a family member to purchase a vehicle that he was interested in buying. After a suitable test drive with Tommy, the purchase of a brand new Yaris Cross was made. Tommy's professional approach and impeccable customer service (and of course the figures being crunched by the back room team) made this deal happen. Car to be picked up first week of March and can only highly recommend this branch and Tommy's personal service. He is a credit to his organisation & profession for sure!

I recently bought a BZ4X Toyota which was on 30/09/2024 at Jemca Croydon. I was promised by Jemca that British Gas would be supplying and connecting the EV home charger for free of cost within a month which has not happened until now.

I have tried all avenues, contacting BG on several occasions, but they have been unable to resolve my issue as the installation has been given to a 3rd party to complete the job. When i contacted the 3rd party, i was told that they were unable to help due to shortage of staff. When i had my Toyota Rav4, I was using only £60 of petrol monthly. At present, i am using £ 45 pound weekly to charge my car. People say that you will save money by using an electric car; however, this experience has been negative. I contacted the Sale Manager at Jemca and i was given a phone number to contact Customer service someone called Lily, since i have sent her requested details, i have not heard from her. I would urge people not to rush and buy electric car until you Jemca makes it clear when the EV charger will be installed. It has been nearly 3 months and nothing has happened yet. I was given a date when on of the so-called engineer came from the 3rd party to install the EV Charger a month ago, but he failed to complete the job because his other colleague did not turn up. The service in the garage and showroom are excellent, but Jemca has given all his EV contract to British Gas who has failed to install an EV charger due to short of staff. I have all my bills to prove how much i have been spending to charge my BZ4X weekly and all the emails too.

I booked an appointment for service. The lady on the phone said if you leave the car morning early time surly would be ready end of working day. Around 3:00 the sms came up and inspector mentioned breaking pads need to change and his colleague will call me shortly. Around 4:30 no one called so far and they will close at 5:30 how they can manage to sort out my car???!!!?? Then I call and happy lady said your car is ready. When I attended to the shop to pick my car I noticed they did not change my car breaks pads! Why?she said We do not have parts but I did not believe her. I guess Friday late time they don’t have staff to do the jobs, so they start to laying to customer. Literally I am done with all Toyota shit, definitely my next car is not Toyota!

I ordered a new CHR from Jemca in July 2021. The Sales department were abysmal! When I eventually collected the car in November!!!, as there had been no communication from order to handover! I complained to their Regional Manager who promised me that I would be a VIP customer from now on and given £100 to spend in their Parts department. I agreed not to give them a poor CSI report, as I expected things to get better.
Fast forward three years and I can tell you that being a VIP customer was absolute nonsense. I never received any calls, letters, or emails inviting me to any events, no special 'VIP offers', in fact, nothing!
I have just received my new EV Renault Alpine Esprit from Watford Renault. I have no complaints at all!
What did they do differently? They kept in touch and updated me with the order progress! Not that difficult!
Jemca will never again feature in my choice of Dealerships again.
Put simply, avoid this Dealership, go to any other Toyota Dealership to save your time, effort and money. They do not care about customers!

I have been going to Bracknell Branch for many years (20+) and have bought together with my family many cars and received excellent help. Tried to MOT the car as it runs out tomorrow for its first one. Guess what, Toyota cannot do it for a month!!! Politely told I can keep the service plan MOT until next year! Additionally went in to enquire about a new car and had a new tyre kicking salesman who wasn't interested. (Real shame David Hunt retired)

I have purchased my cars from Jemca Reading for around 20 + years, second hand to begin with and new for over 16 years. I have also purchased an extended warranty and a service plan at the same time with them. The sales team have been very professional and helpful. They have always made me feel like a valued customer and, being a female, I
have always felt very comfortable in dealing with the team.

Unfortunately, post Covid, I felt let down by the service department. For two years, despite having the service plan, I ended up paying a local garage for the service and MOT as I was not informed in sufficient time that the MOT was due. Whilst I should have known about the renewal, surely part of the service, as was in the past, would have included a call in sufficient time or an email to the right email address. Furthermore, in previous years the Reading service department picked my car up from work (24.9 miles from their offices) and dropped it back when done. I had started a new role and taking time off was proving to be difficult. I requested they pick my car up from the new job which was less than 24.9 miles. Initially the service department informed me that they could not do this as I was further away. However, when I proved to them that I was not, I was informed that they could not pick up my car - change in policy. Why not say this in the first place? Despite reminding them that I had been a customer for 20+ years and was looking to purchase a new car shortly, the service department were unhelpful. Hence, I ended up paying a local garage for the service due.
Disheartened by the total lack of honest, professional service, I requested a refund refund on the outstanding service plan. Shockingly, the providers thought that two outstanding services and MOTs were only worth a £138!

I would have thought that loyalty would have counted for something. However, I am obviously sadly mistaken.

Selling cars may be a priority for the company but surely they need to think about after care as well.

By the way this incidence took place in April 23. I have dated it Feb 24 when a second lot of conversation took place with Toyota Jemca Reading Service Department.

I recommend avoiding this company after the absolute shambles they put us through.

We purchased a Toyota Auris from Jemca for £11,000. Over the first few months, the car ran fine with no issues. It then broke down during a drive to Cornwall, and we had to swerve across the dual carriageway on an uphill section to get into a layby.

The AA checked the car over, and they advised us that there was faulty operation in the ECU; this was fed back to Jemca. The car was then with Jemca for six weeks whilst they looked it over, and we were only informed of the results after chasing them up multiple times.

Despite the evidence from the AA, Jemca insisted that there was nothing wrong with the car, and that Diesel fuel was used. We were able to produce receipts which confirmed that petrol (the correct fuel) was indeed used, and Jemca then changed their line to “it must have been bad fuel.”

Jemca then offered to take the car back for £9,500, meaning that Jemca had essentially stolen £1,500 from us; they sold us a dodgy car, and profited from doing so. Despite us raising this, and that the depreciation would have only equated to slightly above £300 in six weeks (six weeks that, I may add, were entirely due to Jemca’s slow turnaround), Jemca would not budge.

The car was then put back on the market for the full price of £11,000.

Overall, I would strongly suggest avoiding this dishonest company. The manipulation and downright lies the manager gave us were wholly unacceptable.

We purchased a brand new car from Jemca Reading, we were looked after by a lovely lad called Finley. He was very knowledgeable, polite and helpful. He answered or went to find out answers to all our questions promptly, then called and emailed us with answers. On one occasion he called us at 6:15 pm, so he must have stayed late to ring us.
He always had plenty of time for us. We didn’t feel like we were being rushed even when we kept coming up with more questions, he was very helpful, very patient, very polite and very professional, he did not fob us off. He dotted the i-s and crossed the t-s.
We found him to be very thorough, for example, not just telling us how to connect our phones, but actually doing it for us so that we could see how it was done.
We would certainly want to deal with Finley again and would highly recommend him to others. Thank you very much to all who prepared our brand new car for us, from the receptionist through salesmen all the way to the people doing the valeting service.

whorse company never buy from this dealer ignoring and bad service

All the staff at the Jemca Service Centre, Edgware, are excellent and have been so helpful in sorting out various problems:
Tony Antoni (Manager) and Bradley Prangell (in the call centre) regarding a tyre problem a few months ago.
Also Wesley James at the Service Centre, who has gone out of his way to sort out a problem caused by an inaccuracy in my service plan. The receptionist Linda has also been extremely helpful and charming. I have always received excellent service from Jemca and would highly recommend them.

I have been a customer of Bracknell Toyota for more than 25 years and spent £63000 on cars there are to many problems to go into details here went to part exchange my car for a ex demo I was seen by a upstart sales BOY who thought he new everything after 10 minutes I walked out of dealer discusted how I was treated will not be going back started 20 June then4 days later and again today

A excellent service by Toyota staff A special Thank-you to the manager Neal Coorjee and also Mahesh Katoch,
Harshil Shah. They were great throughout our experience fantastic service to the customer. Ana.E Roa-Tait iI am very happy with the exchange for my new Toyota car, Best wishes to all.