Jake was fantastic. He was kind enough to give me a complete instruction of the hot tub, as when it was installed I had lots going on and didn’t retain the information that day. Jake was patient and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Mehr ansehen
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Mehr ansehen
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Kontaktinformationen
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Vereinigtes Königreich
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
4,8
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261 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Marc in qoodcote was great
14. Oktober 2025
Bewertung ohne vorherige Einladung
Visited woodcote showroom as thinking…
Visited woodcote showroom as thinking of purchasing a sauna. Mark who was on site was managing the site was very knowledgeable and expertly explained the differences and benefits of the infrared sauna available. Friendly manner, highly recommend
10. Oktober 2025
Bewertung ohne vorherige Einladung
Great installation
Great installation - really helpful lads that got us up and running (Harry and Joe). Can't wait to use the hot tub!
6. Oktober 2025
Bewertung ohne vorherige Einladung
Marc who dealt with us in woodcote…
Marc who dealt with us in woodcote nurseries was great on site and we love our tub
1. Oktober 2025
Bewertung ohne vorherige Einladung
Excellent customer service
We have just had our hot tub delivered from Johnsons wellness and we love it!
The service we received from The Thurrock branch was exceptional from Henry Michelle Natalie & Polly.
We would highly recommend
1. Oktober 2025
Bewertung ohne vorherige Einladung
Well done Jo p & Harry P on today hot…
Well done Jo p & Harry P on today hot tub installation, both were very respectful and polite, nothing was to much trouble, tidy up afterwards and made sure I understood the working and maintenance of the tub, again well done, from a satisfied customer 👍
26. September 2025
Bewertung ohne vorherige Einladung
Jodie was very authentic and honest…
Jodie was very authentic and honest with all advice without being too ‘sales’ which was wonderfully refreshing and we are therefore seriously considering Johnson’s.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Jasmine,
Thank you so much for the kind words.
Kind regards
The Team at Johnsons
Top marks . Amazing
3 Gentlemen turned up , and stated they had my hot tub, they got straight to work,they were on a mission, As things progressed, I offered them Coffee, Now I found out not only are they hard working, but very professional, and true Gentlemen, while still working now more relaxed found a little time to chat.They made me feel that they were not at my home just to do a job , but cared that everything was to our satisfaction.These amazing gentlemen are , Brogan, Harry G, and Mason, When all finished they talked me through all that I need to know.
As for the Hot tub it is amazing, Will be having many sessions chilling out . The hot tub is the PRAGUE,
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Roy,
Great review! Thanks so much for taking the time to write it. We'll be sure to let the guys know.
Kind regards
The Team at Johnsons
Great service!
Very professional from early enquiry stage with Freddie, all the way through to installation. Good communication and support.
The Installation team; Jordan, Harry and Chris were friendly, informative and courteous. All did a great job.
We had a flawless experience and would definitely recommend this company
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Cindy,
Thanks for the comments. All concerned will be made up to hear.
Kind regards
The Team at Johnsons
From start to finish very good customer…
From start to finish very good customer care. Pleasantly surprised how good/polite/tidy the young installation were.
Thank you
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Steve,
Glad to have been able to please. It's what we aim to do!
Kind regards
The Team at Johnsons
Poor after sales service
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days and radio silence.
UPDATE - after an initial lack of communication, the follow up has been good and in the end the WiFi unit had to be replaced (one visit to check and find that hardware issue, and second visit to install new unit and get the app working).
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Gavin,
Thanks for bringing this to our attention. It seems there was a communication breakdown between the office and the technician which we can only apologise for. We're looking into how this happened but believe you have now been contacted and have an appointment scheduled.
We are sorry once again though, this shouldn't have happened.
Kind regards
The Team at Johnsons
Professional and tidy
Joe, Harry and Bryan were really professional installing my new hot tub in garden and left the place tidy once they were finished. Once installed they explained all the chemicals needed and how the hot tub worked etc. Great service!
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Samantha,
Great to hear. Thanks for taking the time to leave your review.
Kind regards
The Team at Johnsons
Fantastic service …
Harry G and Bryan were fantastic from start to finish, very polite and patient, they did a great job getting everything installed and let everything neat and tidy.
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Alex,
Thanks for taking the time to share your experience. Even though these guys do this every day, they'll really appreciate your words.
Kind regards
The Team at Johnsons
Brilliant Service
Freddie from Kent Branch has been so helpful, and rang around to find the models that I was interested in that were closest to me to view. He has gone out of his way to deal with all my questions, concerns, and has been so knowledgeable regarding all the different models. He is now helping to organise the delivery and installation of my Teide hot tub. Highly recommend this company as everyone within this company have been so lovely. Thank you so much.
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Teena,
Thanks for sharing. Freddie's a great guy and always aims to please.
Kind regards
The Team at Johnsons
Hot Tub Instal
Jordan, Joe, Harry & Mason were all friendly and informative. Clean tidy workers.
19. August 2025
Bewertung ohne vorherige Einladung
Harry and Joe done an excellent job…
Harry and Joe done an excellent job installing my hot tub. Nothing was too much trouble, top guys and done everything with a smile and a professionalism. Slight issue with the water fountains and they tried everything to remedy the issue and went through how the hot tub works, what the controls were and how to treat it with chemicals. Excellent job guys and a massive thank you from Andy in Bexley 👍🏻
14. August 2025
Bewertung ohne vorherige Einladung
Surprise 60th present!
I wanted to surprise my husband for his 60th birthday with a hot tub. Freddie at Johnsons Wellness was so helpful. Sending me videos of the different hot tubs and helping me decide the best one in my price range. I wanted the tub to be a surprise, so Freddie made sure that it would be delivered on the morning of my husbands birthday. It all went exactly to plan. The delivery team were amazing and super helpful. I ended up with the Scandi party deluxe and it’s perfect!! Great quality product. I really cannot recommend Johnson’s highly enough. Thank you bringing it all together.
29. Juli 2025
Bewertung ohne vorherige Einladung
My experience was very good Matt Ben…
My experience was very good Matt Ben and vinnie have all helped me during my visit
1. August 2025
Bewertung ohne vorherige Einladung
Vinnie made us have a amazing time and…
Vinnie made us have a amazing time and helped us to decide what to buy lovely guy
30. Juli 2025
Bewertung ohne vorherige Einladung
A great investment
Royston were very professional and helpful. Fitting was excellent and on time. Ian has also been very supportive.
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Johnsons Wellness
Hi Ken,
Thanks for the great feedback!
Hope you have some great weather in which to enjoy your great new purchase!
Kind regards
The Team at Johnsons
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