Here's a concise Trustpilot review: We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their p... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far. That being said, I do not care for the new AI features they've installed for the hiring fea... Mehr ansehen
Unternehmen hat geantwortet
Customer support SUCK really bad. They don't answer emails for weeks and can never resolve issues. If you want something with good customer service use ADP.
Unternehmen hat geantwortet
Amber Is amazing! I didn't realize that Friday was a banking holiday and our normal deadline for payroll direct deposit is Wednesdays. But, with a banking holiday being on Friday, that I hadn't real... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Kontaktinformationen
Pacific Ave 1800, 94109, San Francisco, Vereinigte Staaten
- joinhomebase.com
3,4
Akzeptabel
192 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer support SUCK really bad
Customer support SUCK really bad. They don't answer emails for weeks and can never resolve issues. If you want something with good customer service use ADP.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
We’re truly sorry for the frustration—that’s not the experience we want for you. We definitely want to help. If you’d like to speak with a real person, please request a callback here: https://support.joinhomebase.com/s/ 💜
We’d appreciate the chance to learn more about what happened and work toward a resolution. 💜
Great support team
Homebase support team is fast and knowledgeable. Both the chatbox and live support were excellent.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the 5 stars! 🙌 We’re thrilled to hear our support team delivered for you. Fast, knowledgeable help is exactly what we strive for, whether you’re using chat or working with a live representative.
Thank you for being the best part of Homebase 💜
Great customer service
Great customer service, call back program so I’m not on hold is great. Professional and knowledgeable
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the 5 stars, James! 🙌 We’re so glad you had a great experience with our customer service. The callback option is designed to save you time, and we’re happy to hear our team was professional, knowledgeable, and able to help.
Thank you for being the best part of Homebase 💜
Antwort von Homebase
¡Gracias por las 5 estrellas, Yusel! 🙌 Nos alegra mucho saber que tu experiencia con Homebase ha sido excelente. Seguimos trabajando para hacer tu día de trabajo más fácil y mantener a tu equipo imparable. 💪
Gracias por ser la mejor parte de Homebase 💜
Used to be great. Not a fan of new AI features.
I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far.
That being said, I do not care for the new AI features they've installed for the hiring feature. They do not even give you the option to turn off the screener questions.
The first week, I had the AI screener dismiss a qualified employee and schedule an interview for me when I was not available. I had to go in and manually change the settings. The AI screener is not even effective!!! The "qualified" candidates were worse than the applicants from the rejected pile. Seems like an unnecessary step to implement AI into every aspect of our life.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
We’re so sorry the new experience hasn’t worked as expected for you. Thank you for the thoughtful feedback—it truly helps us improve. We understand your concerns about the AI hiring tools and the screening experience. We’ll be sure to pass this feedback along to our product team for review. 💜
Thank you for being the best part of Homebase 💜
Easy to Use, Affordable, and Outstanding Support
Here's a concise Trustpilot review:
We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their pricing is very competitive, especially for small businesses, and the value is excellent for the features provided. What really stands out is their customer support. Whenever we've had a question, the support team has been responsive, knowledgeable, and easy to work with. Overall, Homebase Payroll has saved us time and simplified payroll management. Highly recommended!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the incredible 5-star review, Brad! 🙌 We’re thrilled to hear Homebase Payroll has made payroll easier, faster, and less stressful for your business. Easy setup, competitive pricing, and outstanding support are exactly what we strive to deliver.
Thank you for trusting us with your team—and thank you for being the best part of Homebase 💜
Amber is amazing
Amber Is amazing! I didn't realize that Friday was a banking holiday and our normal deadline for payroll direct deposit is Wednesdays. But, with a banking holiday being on Friday, that I hadn't realized, the deadline was Tuesday evening and it had already passed. Amber SAVED the day by giving us a ONE TIME one day processing to ensure our client's payroll checks were received in advance of the Holiday.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the amazing 5-star review, Tammy! 🙌 Amber truly embodies the purple standard. We’re so glad she was able to step in, find a solution, and help ensure your client’s team got paid before the holiday. That kind of dedication and care makes all the difference.
Thank you for recognizing Amber’s hard work—and thank you for being the best part of Homebase 💜
Jeffrey solved our issues with…
Jeffrey solved our issues with connecting Homebase to clover quickly and accurately. We are very happy with the results.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the 5 stars, Adam! 🙌 We’re so glad Jeffrey was able to get your Clover connection resolved quickly and accurately. That’s exactly the kind of support we strive to provide.
Thank you for trusting us with your team—and thank you for being the best part of Homebase 💜
The agent called back right away which…
The agent called back right away which was a plus to get a live person on the phone he took the time to research my problem and stayed working with it until he fixed it the one suggestion is there should be a place on there where you can remove previous employers or profiles that was the problem I had there was no place on the app to show me that I had a couple profiles that was making it impossible to join the one I'm working for now but the agent was very helpful and fix the problem in a timely manner
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the 5 stars, Mark! 🙌 We’re so glad our agent called back quickly, took the time to research the issue, and stayed with it until it was resolved. We also appreciate the feedback about managing old profiles—that’s a great suggestion, and we’ll pass it along to our team.
Thank you for being the best part of Homebase 💜
The Homebase representative called me…
The Homebase representative called me back immediately and was able to fix my issue with the our billing. He was very professional and understanding as well.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the 5 stars! 🙌 We’re so glad our representative was able to call you back quickly and resolve your billing issue. Professional, understanding support is exactly the experience we strive to provide. 💜
Thank you for being the best part of Homebase 💜
Be More Direct And Honest
I’m not happy I was charged for the plan on the first day when it said I would have a 14 day trial. There needs to be a more clear explanation of when you will be charged when choosing a plan. This was misleading and lead to a failure hardship for me.
15. Juni 2026
Antwort von Homebase
We’re so sorry for the confusion and frustration. Thank you for the feedback—it helps us improve. New accounts do receive a 14-day trial, but selecting a paid plan can end the trial early. We can see you upgraded through Apple. You can request a refund through Apple and cancel the subscription. Then request a callback here and we can help restore your trial and have your subscription start afterward: https://support.joinhomebase.com/s/ 💜
We had a delay on the amendment due to…
We had a delay on the amendment due to the CC expiring, and there was no grace period, so we were downgraded ASAP without letting us do much. We have been clients for so long, so it was disappointing.
15. Juni 2026
Antwort von Homebase
We’re so sorry for the frustration, Julio, and thank you for the feedback. When a credit card expires, there is a 9-day grace period with multiple attempts to resolve the payment issue before an account is downgraded to Basic. We also send email notifications when payments fail or cards expire. We understand those notices can sometimes be missed. If you’d like more information, please reach out and we’ll be happy to help. 💜
Antwort von Homebase
Thanks for the 5 stars! 🙌 We’re so glad you’re having a great experience with both the program and our customer service. That’s exactly what we strive for—making work radically easier while being there when you need us. 💜
Thank you for being the best part of Homebase 💜
It just took alot of time
It just took alot of time. And communication was disjointed as we were trying to work together to get everything together.
No fault of the person on the phone.
9. Juni 2026
Antwort von Homebase
Thank you for the thoughtful feedback—we really appreciate it. We’re sorry the process took longer than it should have and that communication felt disjointed. That’s not the experience we aim for.
Your feedback helps us improve, and we’ll use it to do better moving forward. 💜
Thank you for being the best part of Homebase 💜
Antwort von Homebase
Thanks for the 5 stars! 🙌 We’re so glad Homebase is easy to use and helping you get results. That’s exactly what we’re here for—simple tools that help unstoppable teams win the day. 💪
Thank you for being the best part of Homebase 💜
It was quick and efficient
It was quick and efficient. And the agent was nice and friendly
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thanks for the 5 stars! We’re so glad the experience was quick, efficient, and friendly—that’s exactly the purple standard we aim for. Real help, right when you need it. 💜
Thank you for being the best part of Homebase 💜
He listen and was able to resolve issue.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thanks for the 5 stars! We’re so glad to hear the issue was resolved and that our team took the time to listen. That’s the purple standard in action—real support when it matters most. 💜
Thank you for being the best part of Homebase 💜
Payroll Deduction
The agent that helped me did not stop until he figured out how to complete everything I needed today. I really appreciate the time that he took to figure it out. Thank you so much.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
Thank you for the amazing 5-star review! We’re so glad our agent stayed with you and got everything resolved. That’s the purple standard—real people, real support, no giving up. 💪
We truly appreciate you recognizing the time and care that went into helping you.
Thank you for being the best part of Homebase 💜
Gave wrong instruction and cause…
Gave wrong instruction and cause disaster on a busy revenue day. Still not fixed
6. Juni 2026
Antwort von Homebase
We’re so sorry for the experience, Nicole. We understand how impactful this can be on a busy day. Thank you for the feedback. We believe a member of our team has already reached out to help. If this still isn’t resolved, please request a callback so we can continue working on it: https://support.joinhomebase.com/s/ 💜
Homebase is terrible
We switched from Toast POS payroll to Homebase payroll for our two restaurants because Homebase advertised easy payroll runs. Homebase has been the most terrible technology experience of our careers. The onboarding consultants for payroll promised to transfer all our data for us and provide a customer service phone number where we could call and talk to a payroll tax professional anytime we had questions. None of that was true. There is no phone number. The only way to reach a live person is to try desperately to convince the AI chat bot to give you a live person. I've asked the chat bot 5x before getting a call from a live agent. It's terrible. Right now, Homebase has failed to file our quarterly taxes correctly. We have 3 ongoing cases with Homebase to try to resolve. It's been more than a month with no resolution. We have been passed to 4 different representatives at Homebase with no resolution and no continuity. At this time, even after five weeks of arguing to get help, we were told a resolution could still be 25 business days out. Meaning Homebase will need to file the next quarterly taxes before they resolve the ones previously filed incorrectly. Stay away.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Homebase
We’re truly sorry for the experience, Michaela. Thank you for sharing this feedback. We want to help, but we don’t currently have enough information to identify your account. We requested additional details but haven’t heard back yet. If this is still unresolved, please request a callback here so we can investigate further: https://support.joinhomebase.com/s/ 💜
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