Jowua Bewertungen 

Ordered a hub which is not compatible with my Tesla. No repone from company my tesla input is vertical. Your input is horizontal.

Therefore, I am requesting a refund and return instructions.

Still waiting for response!!!

Thank you

It is now October 15. Still no response.

Do not, I repeat Do not do any business with these people!!!

I made an error in my purchase. I was confused by the listing on the Jowua site. I requested a return for the items that I did not need. After considering the circumstances of my transaction, Jowua issued me a refund.

The products I received are of excellent build quality. And based on my ordering experience I would certainly do business with them again.

My fantastic experience with Grayson their customer service representative is actually what prompted me to leave this review. On 2 seperate occasions where I had to contact Jowua for small issues I was treated with patience & respect. My concerns were resolved in a prompt & efficient manner. Together with their well designed & manufactured products I highly recommend them!

Tout d'abord, je tiens à souligner la réactivité de Derzou, de Jowua, et de mon parrain TESLAGEEK, qui m'ont aidé dans le suivi d'une grosse commande chez JOWUA, qui a été livrée en plusieurs fois. J'ai pris le pack tapis de sols complets, avec des aménagements intérieurs (console centrale notamment, rangements et ports USB supplémentaires), protèges-écrans, pare-soleils de toit panoramique pour ma Y, et tout est très bien, facile à monter et de bonne facture. Ces accessoires pour ma Tesla Y sont très utiles et bien conçus. Bravo. Je vais commander par conséquent d'autres choses, le pare-soleil de pare-brise, les tablettes et j'ai confiance dans leur qualité.

*Jowua is based in Taiwan. This may explain why it is difficult to find a substantial number of reviews from U.S./Canadian customers. I prefer NOT to order products from companies that do not have an established business location or customer service in U.S. or Canada.

To the management:

I am extremely disappointed with the level of customer service your company provides. In my experience today, August 24th, 2026, your representatives demonstrated a complete inability to handle different types of customers or to remain professional when dealing with a demanding client. At no point did I use language that was threatening, abusive, or below the belt, yet your representative ultimately told me, **“We aren't interested in having you as a customer”** and **“Please do not buy from us.”**

Those statements are completely unacceptable and reflect a serious lack of professionalism, flexibility, and basic respect toward customers. A customer service representative should know how to de-escalate a difficult conversation, address concerns professionally, and remain courteous—even when a customer is frustrated or demanding. Instead, your representative chose to dismiss a customer altogether.

What is even more disappointing is the complete lack of an apology. Read the WhatsApp conversation again. Not once did your representative genuinely acknowledge my concerns, apologize for the way the situation was handled, or attempt to restore the customer relationship. That speaks volumes about the customer service culture within your company.

I own a company myself, and I would never tolerate this kind of response from one of my customer representatives. I teach my team to remain humble, respectful, professional, and apologetic when appropriate, regardless of how demanding a customer may be. Customers are not always easy, but that is exactly why companies hire people who are capable of handling customer concerns professionally.

Your company needs to seriously reevaluate how its representatives communicate with customers. Telling someone that you are “not interested” in having them as a customer and instructing them “not to buy from us” is not customer service—it is dismissive, disrespectful, and extraordinarily unprofessional.

Perhaps your below-four-star rating should serve as a warning that there are problems that need to be addressed. Based on my personal experience, I can understand why customers may leave dissatisfied. Instead of pushing customers away, your company should be training its representatives to listen, apologize when necessary, remain flexible, and treat every customer with dignity and respect.

**Customer service is not measured by how you treat an easy customer. It is measured by how professionally you handle a difficult one. Unfortunately, your company failed that test.**

RESPONSE TO YOUR REPLY:
I also have screenshots documenting our entire exchange, and I am prepared to publicize the complete conversation with your customer service representative so that the public can evaluate it fairly and in its proper context.

Your response appears to defend conduct that I consider unethical, disrespectful, and unprofessional. I own a company myself, and I train my customer care representatives to remain courteous, composed, and respectful—even when dealing with a demanding client. Customer service professionals cannot be overly sensitive or respond dismissively simply because a customer communicates firmly.

I challenge you to explain how the statement, “It is your job to…” constitutes a personal or character attack. Please identify the exact statements in which I allegedly attacked your representative’s character, degraded their dignity, or used abusive language. Making the sweeping accusation that “all” of my statements were character attacks is unjustified and unsupported. Even my friends who reviewed the conversation found that characterization unreasonable.

Instead of automatically defending your representative, please review the entire exchange objectively and with an open mind. Being a demanding customer is not the same as being abusive. Firm criticism of an employee’s performance or responsibilities is not automatically an attack on that person’s character. If you maintain your allegation, then provide the precise words that supposedly crossed that line and explain why.

Your representative’s statements—“We aren’t interested in having you as a customer” and “Please do not buy from us”—demonstrate a serious failure in professionalism and customer-service ethics. Your company should address that conduct responsibly instead of dismissing my concerns and unfairly labeling all my statements as personal attacks.

Well, I ordered quite a few items for my Tesla y awd Lr 2025 and I must say they are of quality. There were a couple of issues but the malfunctioning or missing items were replaced and sent for free and I am very much satisfied with the quality of the after-sale customer service. And they are quick in inquires. All thumbs up.

Don’t order from them. They don’t stand behind their products. If you receive a faulty item they will do everything they can to avoid taking any accountability and tell you “it’s on you”. Terrible customer service. Don’t fall for the YouTube shills that pitch their garbage. You have been warned.

Edit: Notice the lack of accountability in their response. They refused to provide a return label for a faulty product. I’ll continue to update based on how they handle this situation.

Update 1: Item was sent back to them in brand new condition. They processed a partial refund for a new item that was faulty. They continue to refuse to accept any accountability.

Update 2: Still fighting with them 3 weeks later. They are still refusing to provide a full refund for an unused condition, faulty item. I will have to file a fraud claim with AMEX. They continue to fight tooth and nail and argue about 1 faulty item returned on a $400 order. Horrendous customer service. They do not care about you.

Update 3: Latest update is that they still refuse to refund the partial portion and claim they sent me shop cash. Which they didn’t. They even had me record a video proving I never received it from them. They still refuse to own up to a faulty item and provide a full refund for what I paid, back to the original form of payment (not including the shipping I had to cover to send it back to them because they disagree that the product was faulty). Funny thing is, this wasn’t even the most expensive item on my order by a long shot. You’d think they would care at least a little bit about customer service. They just don’t do that in Asia, apparently. That’s what I get for not buying USA made products.

Update 4: They are standing their ground and not refunding the full amount I paid. They advertise satisfaction guaranteed, but don’t really mean it. Absolute scam. Even though I clearly showed them the math. Strange hill to die on. Now I’m seeing why all the reviews on their site are by invitation only.

2 produits commandés le 26/6/26 pour un montant de 140€ jamais livrés. Pas de réponse de la part de JOWUA ni de leur transporteur (FEDEX). Le service lus frustrant est d’avoir un pb et pas de réponse ni de JOWUA ( à part la réponse automatique «  votre demande a bien été reçue …. ») ni du transporteur qui lui est juste injoignable (ni par mail ni par call). Je n’ai pas choisi ce transporteur et la moindre des choses de la part de JOWUA serait d’informer ses clients en cas de retard (pourquoi ce retard de plus de 3 semaines). C’est le minimum d’un bon service clients : ne pas laisser son client seul face aux problèmes.

Ho acquistato per la prima volta da Jowua qualche settimana fa e, pur tralasciando la quantità di prodotti utili sul loro sito, desidero condividere la mia esperienza con l’assistenza di Grayson.

Dopo l’acquisto di un prodotto, purtroppo è arrivato danneggiato nonostante il packaging curato; ho quindi contattato l’assistenza allegando le foto del danno e in tempi rapidi mi hanno inviato un articolo identico senza costi come scusa.

Questo servizio va oltre il semplice obiettivo di guadagnare e mostra quanto Jowua sappia trattare e fidelizzare i clienti: comprerò ancora sul loro sito.

Grazie Grayson per la tua professionalità!

Had a problem with a phone mount and service took care of it immediately.

I was searching for some USB charging accessories that would fit my Tesla and my Dad’s. I had been all over Amazon, trying to separate the wheat from the chaff. I don’t remember exactly how I even found Jowua, it was probably AI. So one of their products looked interesting, and I dropped them a message on WhatsApp asking if it would fit my needs. Less than a day later I saw a reply come in. He told me what I was trying to do wouldn’t work (use a 1 TB SSD drive in my older Model 3). I told him I was pretty sure it would work, and I’ve seen many people reporting that.

You know what he (Grayson) did? He followed up with his engineers and came back saying I was correct. He explained the discrepancy and apologized. I loved it! Instead of hemming and hawing he came clean, not that he had anything to be ashamed of. But he earned my trust.

We spent about 30 minutes examine different plugs and chargers. In the end he gave me a plan to follow. I will say their prices are not the lowest, but they’re not the highest either. But I’m happy to purchase from them because of the personalized service Grayson gave me. Nice job Jowua!

I placed an order and received it very quickly. I was a bit concerned because of the price, but the quality turned out to be surprisingly excellent. One item in my order had an issue, so I sent a short video via email, and within a few hours I received a response and a replacement was shipped immediately.

I think this is outstanding customer service. Mistakes can happen during the ordering and shipping process, but what truly matters is how customer service handles them. I’m very satisfied and grateful to the Jowua team for providing great products and service. I will definitely introduce and recommend them to many friends.

I ordered multi USB plug with SD stick for my Cybertruck so I could have my dash camera record to the SD card and Jowua made a mistake and sent me the adaptor without the SD card. I sent them a message and promptly sent me an SD card. They communicated well and resolved the issue. I would purchase from them again.

I’m using the Jowua wireless phone charger in my Tesla Model Y Launch Edition, and overall I’m extremely impressed.

After several months of use, my original charger unexpectedly stopped working. These things happen with electronics, but what really stood out was Jowua’s customer service. Their team responded quickly, was professional, and sent me a brand new replacement charger without any hassle. That kind of support says a lot about a company.

While waiting for the replacement, I tried using a MagBak charger as a temporary solution. It worked, but once my new Jowua charger arrived and I installed it again, the difference was obvious.

The Jowua charger is hands down the better option. What sets it apart is the mobility and flexibility. The adjustability makes positioning the phone much easier, and it fits more naturally in the Model Y’s layout. The MagBak felt more rigid and a bit awkward with my slim case, while the Jowua design is far more versatile and user-friendly.

Bottom line:
Great design, excellent functionality, and top-notch customer service. That combination is why I’m sticking with Jowua.

Highly recommend for Tesla Model Y owners looking for a reliable and flexible charging solution.

Commande réalisée le 2/02 et livré en 15 jours le 17/02 avec suivi Fedex. Cependant, à la réception, les produits ne s'adaptent pas bien au véhicule. Photo à l'appui, j'ai contacté le SAV qui, après une première réponse hors sujet, a finalement reconnu que selon l'usine de production de la voiture, le produit pouvait ne pas être parfaitement adapté, tout en me proposant... une réduction pour une prochaine commande. Pour une marque qui se veut "premium" et qui applique les prix en conséquence, il faudrait à minima s'assurer que les produits sont au niveau, tout comme le service après vente. Je ne recommande pas la marque et les produit, ni leur SAV.

Missing parts from a premium pack. I've been going back and fourth with service email for two weeks now. They have been terrible, they keep blaming the courier and even me.. telling me they did pack the product when it clearly wasn't and I have photo evidence.

It's an expensive product, I couldn't even review it because it didn't get sent.

When I contacted Jowua, I was experiencing an issue that was affecting my ability to charge my car at fast-charging stations in my country. This problem affected several EV owners, and no solution could be found for months.

Thanks to Jowua's team, their customer service, and their skilled engineers, I was able to get a solution from them.

It wasn't a straightforward process, and it required constant communication, trial, and error. In the end, they managed to develop a new version of their CCS1 to CSS2 adapter that is fully capable and compatible with the newest charging stations, which implements the latest standards and protocols.

This was a significant achievement, resolving a long-standing and highly technical issue.

THANKS AGAIN, JOWUA TEAM!

High quality USB Hub for Tesla Model 3, works very well where competitors products fail. Good accurate customer support also. Thanks guys!

I had a repeating problem with a delivery not going through properly. At the moment I contacted your service - an outstanding representative got in touch with me and accompanied me for several days till the shipment got processed successfully. The attitude and the way this problem was solved were both creative and remarkable - Thank you!!!

5 stars because the product looks great and works great again, the service was excellent when I had a problem, very happy with a perfect product now.