JTV Bewertungen 83

I ordered a 1 ct. diamond ring and when I received the ring, the diamonds were so cloudy and milky, I IMMEDIATELY requested a return. Waited end never got the return slip requested, so I contacted them again to request an RMA. I get the USPS return label, send it back, just for them to claim there was a totally different ring in the envelope, and THEN was told that my return was supposed to have been received on the 31st when the email shows they didn't send the return label until February 1st. How am I supposed to return something BEFORE the date you provided the return method to me? THEN they claim they received the wrong ring but have no proof. Meanwhile I have been stuck making payments on a ring I have returned. I am going to get my attorney involved. They sell crap and then won't let you return said crap. Closing my JTV account today and taking legal action. The attorney general needs to shut this company down for fraud and unethical business practices.

I ordered a 10k rose gold earring, ring and necklace set from JTV for 1300. It was beautiful, stamped 10k, and well made. I was happy with it until recently when I decided to get it tested at a jewelers and discovered it wasn't 10k gold. It failed two tests. I called customer service only to be told it was past the 30 day return limit. I then pushed to speak to someone else and was told to email the company for help. The second lady I spoke with sounded like she didnt believe me and said in her twenty years with JTV she had never heard of this happening. I hardly ever leave negative reviews. Typically if I don't like something about a company or establishment I just keep it to myself but I feel very taken advantage of and im writing one for JTV. I will never shop at this company again.

I have shopped with JTV for years. I probably ordered about 20 pieces of jewelry at least. I don’t have any of it left. The majority of the jewelry lost stones, bracelets broke in half. I have never been so disappointed in a company. I still watch some times and I find myself tempted to buy but I have to stop myself and remember that I have literally no pieces left that I bought. I guess the most bothersome thing is that no one cared when I called.

I have found markedly declining quality of products and offerings. A lot of what they offer seems like expensive junk.

I ordered something I returned item Jan 12 I have not heard back as they say they never received item back my 1st time ordering defensively my last time

I wanted to bid on a couple of auction items and the “place bid” button does not work for me. Every time I click on it, it takes me back to my account page. I go around and around in circles and never get a bid in. I’ve used the chat function twice and also emailed them but no resolution yet. It’s been days. I’ve missed out on several times I wanted to bid on. It’s ridiculous that they don’t have a phone number for auction customer service and they will not call me even though my number is on my account and I gave it to them. I ordered a diamond ring before this happened and I haven’t received it yet. In reading some of these reviews I’m worried that it’s going to be cancelled. If it’s not I’ll write another review once I do receive it.

I have been with JTV since it started. I ordered several items, and they were cancelled. However, I was charged on my credit card. I have always given them 5 stars, now 0 or negative if I can. The worst customer service, the products are cheap now, things break and just terrible. DO NOT PURCHASE FROM JTV, until they get it right.

I live in Denmark. So I’ve had some troubles placing an order, since i dont have an American adresse nor phone number. I started out by speaking to someone over messenger and was then directed to email. I spoke to someone called Jennifer over Mail and she was super helpful. She guided me through the whole process of how I could place an order and explained that international orders are made via phone. I had issues trying to call them at first (my mistake. Not theirs) but finally got through after a few tries. I ended up speaking to a male over the phone, who was super kind and very very helpful. He took down all my information, helped me with stretch pay and was overall just very down to Earth and kind to speak to. I ended up finally placing and order. Which was two diamond rings. The overall experience has so far only been positive. I’m honestly a bit choked over all the bad reviews on trustpilot, after what I experienced myself. I feel like alot of these bad reviews are just entitled, immature Americans that don’t treat customer service people.. as people... Personally, I thought every single person I talked to was helpful and kind. If everything goes as planned and arrives safely then I will def be shopping with them again! - my review for trust pilot.

I wish someone would have a BIG TALK WITH JEN!! She’s to into only herself! She makes it literally unbearable to watch at all ! I can not tune in with her being on air! She is always interrupting every single person! The show it’s only about her and how great everything looks on her. It’s almost like she is not stable. I’m sorry I find her making the entire time holding up the show and way way to into herself! It’s sickening.

JTV used to have good customer service. Now they bounce customers from chat, to email to phone and back again.

I thought it was a fluke when little over a year ago a technical issue I encountered on the website that prevented custom sizing from showing up in the shopping cart or on the product page went ignored. Initially, a workaround was offered on a chat. When the same web glitch came up again later, they refused to go to the same trouble. (Why would they take the word of someone who served as a webmaster for a national magazine when it's easier to assume all their customers are tech challenged old women blowing their social security checks?)

Unprofessional behavior was documented in that chat but JTV customer service (re: transcript) IGNORED my requests to have a supervisor review the email/chat history to confirm reports of rude chat behavior (poor training). Result? No apology. No fix for the website. No effort to better train web support.

When I attempted to talk to a supervisor by phone, the supervisor was rude. Instead of stating she regretted my experience on the chat, she too decided to become argumentative, stating that I could not have the desired size even on a phoned-in request because quarter sizes aren't an option.

As a 20-year customer I had had custom sizes more than once but because she was a supervisor who had not personally facilitated this particular solution, she denied it was possible. (All that was required was to email the department with the desired size. Instead she acted like I LIED about past experience!)

Fast forward to October 2025 the current situation involved a "low inventory" item on the web. Two other items in my order shipped but the other did not. When the balance of my order showed up, I got on a chat (my bad) where I encountered "Derreck", the same person who had exhibited unprofessional behavior a year or so prior.

Because my item had not updated from "processing" to "shipped", Derreck offered to email the shipping department. However, he said there was no way to confirm his actions apart from a chat transcript.

I heard nothing back so I emailed JTV customer care a couple of days later. I was incorrectly told my item had already shipped because they did not read closely that the order had three items, and this particular one was not in the same package.

Miscommunication wasted valuable time during which the last of the inventory sold out on the website. Only then did I receive an email stating that my web order was cancelled.

The same day I get a cancellation notice, I go on the JTV website and find that the item is STILL selling on the auction side. After I win, I write and ask if they can price match my cancelled web order since it was less than what I ended up paying at auction (a courtesy for my time/trouble).

The only response I got said to call and ask for a supervisor, after abruptly stating that the manner could not be handled on email. (Why didn't they advise I call to begin with? Why are chat — and apparently email agents too — not empowered to resolve issues compared to their phone team? Or is it really a way to make PITA customers jump through extra hoops?)

Before I could call to explain my support request yet AGAIN (chat>email>phone; web order>auction>repeat), the new order updates from "confirmed" (processing) to "cancelled". I emailed to ask how an auction item is also not in stock, and all I receive is the same canned reply about inventory mistakes. (Aren't there consumer protection laws about not auctioning items that are not physically accounted for?)

The common denominator between the recent situation — apart from wasting valuable time — is that a breakdown in communication once again seems to have started with JTV chat (no apparent follow through).

Before the auction order was cancelled and missed its delivery date, I also got on a chat with "Katy" who was very apologetic and said all the right things about emailing the shipping department and Customer Resolutions, but ultimately it felt like the chat agents' role is to blow smoke up the customer's you-know-what because when asked if there would be a confirmation of her actions by email (i.e. like Amazon would do after a chat with their customer service) it was again stated they have zero means to do so. Result? All a customer can get for a chat is a transcript — no proof that the left hand and the right hand communicate!

I return to customer care (email) to get a supervisor involved and once again no luck. I had everything in transcript form (writing) but like the situation nearly two years ago, there was no offer of supervisor follow through.

In conclusion, JTV is not the same company I remember. Honest mistakes are one thing. Repeatedly ignoring a customer's supervisory review requests are another. As a customer, I feel disposable.

I purchased two gold ingots from this company for over $500, and they separated from the little frame they were in. NEVER EVER AGAIN. Stay away from this scam of a company.

Because I did not use their return mailing label, which they charge you for, so they held onto my return until after the 30-day period, because they said there was no proof of the return date. They conveniently threw away the envelop which would have shown the postage date. They did this so they could charge me a ridiculous 20% restocking fee and they did not refund the sales tax either. The customer service is terrible

I really love and enjoy all my beautiful jewelry but I have an issue I wish you would address. A week ago my husband purchased a beautiful Gems en Vogue ring for me. In fact, as soon as he saw the ring, he knew that I would love it. I love all of Michael's jewelry. He went in a timely manner and bought the ring online and then received an email that the purchase went through and the ring was on the way (an Christmas present). Today, a week later, he receives an email message that the order was canceled by your company. This is the second time this has occurred and this policy is just unfair and ridiculous for a company such as yours. I don't understand how this can happen, when JTV should make sure you have the proper amount of inventory and the exact number of pieces before the sale. You need to do better regarding this issue. Please be diligent about this topic because it is a very poor policy when you buy an item that goes through the system and emails inform you of delivery and then out of the blue.....sorry, you are canceled!! Very disappointing to the customer and not up to the proper standard for a company such as yours.

Would go lower if possible. This company sucks!! I’m just glad I didn’t lose more than what I did on “my return!” Be sure to read all the fine print about returns before buying. Lesson learned!!

I bought a London Blue Topaz Ring in 2023. One of the stones on the side of the ring fell out. They sell cheap junk from China. Don't bother buying their garbage. They brag on TV how great their jewelry is. If it's so great why did the stone fall out. Now I can't do anything with the ring except throw it in the garbage.

I have been a customer for years spent over 10,000. I sent a return through the post office JTV received the package they told me the ring I sent was not in the box. It has been in dispute for several months. My bank is investigating this concern. A $300 ring why would you think I am fabricating take my word and give me the benefit of doubt. Obviously I use to love the company Not doing anymore business. I advise you to insure your return in the future. Longevity and being a loyal customer means nothing to JTV. They just proved it. Also my issue is still pending WOW

Horrible customer service ! Have no idea what they are doing. Lied twice about delivery date. Made no effort to make it right. Don’t care if purchase from them or not. Took fours for one order . I cancelled my account. Horrible

I ordered item number AU2421on 6/12/2025. The item they hold till 6/21/2025 and finally shipped. They said they would ship by 3days mail. I received it 8 days later. The item I paid for was $127.99, today on 7/2/2025 the price went down to $84.99. Vicky from customer service, she claimed that she is a manager, refused to give me price adjustments; even thought it said on their website 14day after shipping. The item was shipped on 6/21/3025, price dropped on the item was on 7/2/2025. Lesson for customers, stop trusting jtv and their policies because they do not follow them. Customer please be aware of their scam…

I have been dealing with JTV for over 10 years. I've had several problems with them but always manage to get past it. This time I'm done. I got my sister and anklet for her birthday. She had it 3 days and it broke. I sent it back to fix. I chatted with Derek on their app and he said a piece is was missing and they couldn't make it the link needed. He asked did I want the anklet back or did I want a refund? I told him through email. I want a refund. Today I got the anklet broken sent back to me. I am passed fed up. How can they not coordinate with their repair team?. This is probably more than 20 times that I've had issues. From auctions to returns to shipping fees, the list goes on and on. They try to make it right. I will give them that. Or I wouldn't still be a customer. But as of today I am no longer going to associate with JTV. There are too many other places I can spend my money and as tight as the economy is it's just not worth my time or hassle.