Jules B Bewertungen 

182
•
TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Great site, lovely clothes, easy purchase process and prompt delivery. The coat I ordered in my usual size arrived and it's way too big. I've tried to return via the link to Royal Mail's return servic... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I first was in communication with Anna at Jules B regarding sizing for the Lofina. The replies were quick, helpful and very professional. Once ordered, shipping communication was great and the sandals... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Again faulty goods, a pair of Oliver Sweeney boots, unwearable due to tie hook breaking, reported to julesb, stated they would be in-touch. Never heard from them again. Very very poor customer servic... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The quick shipping and turnaround delivery to the US. One suggestion that i do have for the team is please for different brand do provide correct sizing don't put up a generic size chart and expect e... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bekleidungsgeschäft
  2. auch in
  3. Damenmodengeschäft
  4. Geschäft für Modeaccessoires
  5. Herrenmodengeschäft
  6. Schuhgeschäft

Vom Unternehmen geschrieben

We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

182 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,7

Alle Bewertungen

(182)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I was so happy to find a pair of UGG…

I was so happy to find a pair of UGG sandals at a great price from Jules B! They arrived quickly to the US and we’re packaged well. The shoes are beautiful. Will definitely order again!

10. Juli 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Bekah,

Thank you for your review! We're delighted you found the UGG sandals at a great price and that they arrived quickly and well-packaged. Enjoy your beautiful shoes, and we look forward to your next order!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Fast shipping and fabulous packaging!

My dress arrived to the US SO quickly! It was beautifully packaged. I would DEFINITELY buy from Jules B again!

6. Juli 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Erin,

Thank you for your feedback! We're glad your dress arrived quickly and was beautifully packaged. We look forward to your next purchase with Jules B!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Gorgeous clothing and terrific customer service

My purchase arrived timely in perfect condition, beautifully wrapped, fits terrific and looks gorgeous!!!

30. Juni 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Roberta,

Thank you for your review! We're thrilled your purchase arrived on time, in perfect condition, and that you love the fit and look.

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

I love the selection of dresses and the…

I love the selection of dresses and the shipping from the UK to the USA is remarkably quick with excellent updates along the way! I have been pleased with my experiences so far.

18. Juni 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi there,

Thank you for your lovely feedback! We're glad you love our range of clothing and appreciated the delivery service. We're pleased to hear you've had great experiences with us!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

No surprises!

My order arrived on time and was exactly as expected. I hate to shop on line but I plan to shop again at Jules B again! The quality and price of my Ananda dress was excellent.

16. Juni 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Susan,

Thank you for your feedback! We're thrilled you enjoyed your shopping experience and you are happy with the quality of your dress. We look forward to serving you again!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Easy to purchase

Easy to purchase, fast international shipping and the item is exactly as posted

23. Mai 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Daniella,

Thank you for your review! We're glad you had an easy purchasing experience and the item met your expectations.

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

JulesB UK is a fantastic and reliable online store! Love it!!!

JulesB UK is a fantastic and reliable online store from UK. First, I'm a curious new customer, that eventually switched over to be a regular JulesB UK online shopper and customer from Vancouver BC Canada for almost 5 years now. The best online store of designers clothes and others. I bought all my Fred Perry shirts, polos, brentham jackets and sweaters at JulesB UK in USD. The response was good, delivery was fast via Royal Mail and Canada Post. Price discounts are sometimes offered. Recently, as just 2 weeks ago, I ordered 1 Fred Perry sweater and 1 polo shirts at good price discount of 20%, for good quality made Fred Perry clothing. Just received my order it in less than 2 weeks. Same with my previous orders, no problem at all. Great job JulesB UK. High-Five to very responsive sales team and will buy more!!! >>> Extra: And had referred you to my family and friends to buy to your JulesB UK online store.

19. Mai 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Philip,

Thank you for your wonderful review! We're thrilled to hear that you've been a loyal customer for nearly five years. It's great to know that you've had consistently positive experiences with our products, pricing, and delivery service. We appreciate your referrals and look forward to serving you again soon!

Kind Regards,
Jules B

Bewertet mit 1 von 5 Sternen

The jacket was super huge

The jacket was super huge. I am always size 10 in self portrait. It didn't say it runs large. The website doesn't offer a shipping label for return. It would cost me 120 dollars to ship it back. Super unhappy.

4. Mai 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Elina,

Thank you for taking the time to leave us some feedback, although I am sorry to read you would rate your experience 1 star.

Upon referring to your account, I can see that you ordered a size UK 10 in the Self Portrait jacket, and I am sorry to hear that you feel this is not the perfect fit.

If you would like to contact us at customercare@julesb.co.uk, we would be more than happy to take a look into this for you.

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

The quick shipping and turnaround…

The quick shipping and turnaround delivery to the US. One suggestion that i do have for the team is please for different brand do provide correct sizing don't put up a generic size chart and expect every brand to have similar sizing. I ordered a Large Stenstorm shirt and i glad i did because it fit my buddy exactly, medium would be too small.

24. April 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi there,

Thank you for the review! It's great to learn that your order arrived promptly.

Your feedback on the sizing help is greatly appreciated and we're happy to inform you we're in the process of developing customised size guides tailored to each brand's unique specifications. Our goal is to ensure that when you refer to our size guides, you'll find the most accurate fit for the particular brand you're interested in. Thank you for your support!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Smooth

Smooth, sailing websites and delivery and reasonable time

3. März 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Jerzy,

Thank you for your review! We're delighted to hear you had a seamless experience from browsing our website to the delivery of your parcel. We hope to see you shopping with us again soon!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Item was less expensive here than…

Item was less expensive here than anywhere else, arrived when they said it would. Would definitely purchase here again.

6. März 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Michael,

Thank you for taking the time to leave us a review! I'm glad to hear you found exactly what you wanted at a great price point, furthermore, it arrived when expected. We hope to see you shopping with us again soon!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Super fast shipping

Super fast shipping, great prices- easy to navigate website

16. Februar 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Scott,

We're delighted to learn you had a positive experience with our speedy shipping and user-friendly website. Thank you for your feedback!

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Amazing

Amazing! Such a great sale on an item!
Very fast shipping
Great notification emails on packaging tracking

21. Februar 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi William,

Thank you for the glowing review! We're thrilled you're happy with your purchase, our speedy shipping, and the helpful tracking notifications. We appreciate your support!

Kind Regards,
Jules B

Bewertet mit 1 von 5 Sternen

Wrong color coat sent

I order a white coat and a silver coat was sent. I should not have to pay for returning a coat incorrectly described.

27. Jänner 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Kia,

I regret to hear that you are dissatisfied with the item you received. Upon investigation, it appears that you have contacted our customer care team, and we requested an image of the coat you received to assess the colour. After reviewing the provided image, we determined that it matches what you purchased, confirming that you received the correct item.

At present, we do not provide complimentary returns for international customers. Therefore, unless we identify an error on our part, we are unable to cover the return expenses. This is outlined in our returns policy, however, we apologise for any disappointment caused by this.

Kind Regards,
Jules B

Bewertet mit 1 von 5 Sternen

They blatantly lie

They blatantly lie. Do not trust their sizing guide. I ordered a Hackett Gilet, according to JulesB’s online guide for the product a size XXL equated to a 44” chest. I already owned another Hackett Gilet supplied by JulesB also size XXL that fitted perfectly. When the latest Gilet arrived it was a size 52”!! Fitted like a tent, grossly oversized. JulesB’s disingenuous position? That their sizing is identical to Hackett’s and if it’s marked XXL it’s a XXL. Their Customer services manager blatantly lies, is irresponsive to complaints unless the client chases repeatedly. Excuses for delays varied from alleging that she did not receive my email (twice) and also that she was off sick. Oh please. I am still waiting for a response to those two emails. Currently also waiting for a response to my continued complaint email dated 9th February. The manager thinks that she can avoid all of those communications, ignore all of the pertinent questions and general content and simply hide behind a blatant lie that has already been exposed in her last response. The lack of competence and professionalism is palpable. Although I do appreciate the difficulties in responding, simply because JulesB’s position is totally indefensible. To think that all of this over a matter of principle. The return postage fee of just £15.95. Yet JulesB instead of accepting that their clothing guide is not fit for purpose, is generic and not manufacturer specific as they wrongly claim would choose to dig their heels in in spite of overwhelming evidence including screenshots, product measurements (as supplied) etc. Over ten years of custom from an entire family. Thousands upon thousands of pounds worth of business discarded because of a customer services managers apparent ego and seemingly non existent levels of common sense. I would like to think that the founders of this company did not build their highly successful business based on the negative values now being projected by employees of this brand. I’m retired, I have plenty of time to commit to unscrupulous companies and I fully intend to do so - on a point of principle. Edit - Following JulesB’s response below the blatant lie continues. Their size guide states that an XXL size for the garment in question was 44” when it is in fact 52”. I sent them a screen shot and I still have it. Unfortunately there is no scope to publish here to show them out for what they are. There was a time when companies had ethics and cared about their reputations. JulesB simply choose to lie after lie. A once great company ruined by total incompetence. Next, consumer affairs, trading standards etc etc to further expose their wrongs. P.s They claim to have fully investigated this complaint yet the manager has failed to respond to my last three emails, politely requesting justification for their ludicrous decision and of course exposing their blatant lies - the photographic evidence provided throughout this complaint all conveniently ignored They are an absolute disgrace to reputable retail - modern day pirates of the 21st century.

20. Februar 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Alan,

I'm sorry to hear you have been unhappy with the customer service provided. Looking into this, I can see that our customer service team has thoroughly investigated the issues raised by yourself in hopes we can find a suitable resolution.

Upon receiving your return, the item was measured and we found it matched exactly with Hackett's size guide and what your purchased from us. We backed this up through photographic evidence to assure you that the correct size was sent and there was no error made either with the manufacturer or Jules B. As the correct size was sent and was proven to you through images, we were unsure as to what else we could do to resolve this situation for you. I can see that you have now been issued a refund for the garment.

I apologise once again that you have been unhappy with the service received however our customer care team has looked into this extensively and found there to be no problem with the garment.

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Excellent pricing and service

Excellent pricing and service! Super fast shipping!

15. Februar 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi Trudi,

Thank you for your kind words! We're delighted to hear that your order was received quickly and you had a positive experience shopping at Jules B.

Kind Regards,
Jules B

Bewertet mit 5 von 5 Sternen

Loved ❤️

Beautifully packaged, Arrived promptly, and In Excellent condition…..Thank you !!!

12. Februar 2024
Bewertung ohne vorherige Einladung
Jules B-Logo

Antwort von Jules B

Hi there,

Thank you for the review! We're delighted to hear that your order arrived beautifully packaged, promptly, and in excellent condition. Thank you for your kind words and for choosing us. We appreciate your support and hope to serve you again soon!

Kind Regards,
Jules B

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