Poor old Juvela. A nice little company that provides excellent products for an ever growing population of Coeliac suffers but virtually destroyed by the Government and NHS policy on free gluten free... Mehr ansehen
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Das sagen Bewerter
Best ever GF brand existing globally… I’m genuinely submitting this review as being 10+ out of 50 years celiac and tried almost every GF product along with my non gf family - can not shout enough how... Mehr ansehen
I love my Juvela products I've tried the rest and always come back to the best lovely staff on the phone like family always ready to please I was diagnosed at 13 I am now 80 so you know and if you kno... Mehr ansehen
My husband has been unable to buy his Juvela bread from the Supermarket so he was delighted to be able to get it direct from Juvela. Contact with the firm was first class, we were able to personalise... Mehr ansehen
Unternehmensdetails
- Backbedarf
- auch in
- Bäckerei
Vom Unternehmen geschrieben
We’ve been making gluten free foods for people diagnosed with coeliac disease for over 25 years, so we have developed a wealth of knowledge and expertise in all things gluten free. Our gluten free foods are available on prescription. For those who are not eligible for prescriptions or haven’t been medically diagnosed with coeliac disease, our online shop offers gluten free boxes, which provide a convenient way to stay stocked up with delicious everyday essentials.
Kontaktinformationen
Unit 8, 19 De Havilland Drive, L24 8RN, Liverpool, Vereinigtes Königreich
- 08007831992
- info@juvela.co.uk
- juvela.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 31 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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No communication whatsoever over order…
No communication whatsoever over order issues! Even after leaving messages.
Right on time was handed over by…
Right on time was handed over by courier at my front door.
Super convenient
We have a box of 8 items (rolls and bread) as and when we need them. Great product and it's so easy to order online, set up a regular delivery, change the delivery schedule, skip a shipment - this convenience and ease of admin is key for us. Because they are fresh, we freeze what we don't need initially then defrost when needed. Rolls are best warmed in oven. Been using for quite a few years now due to Coeliacs in the family.
Great customer service Lisa
Made contact with customer services after a call from my pharmacist to say that his wholesalers had told him that my prescribed bread allocation couldn’t be supplied by the manufacturer (Juvela). I called Juvela and spoke to a wonderful lady called Lisa who said that she would make enquires and call me back. She duly did this and explained that there had been a slight delay last week with part of the order but there shouldn’t have been a problem with the fresh bread as it was baked to order. Long story short, Lisa called the pharmacist and explained things to him, reordered the items for me and said it should be back to normal next week. Added to that, she is organising some bread to be sent to me to tide me over. I can’t speak highly enough of this wonderful lady, who obviously takes great pride in doing a good job and looking after Juvela’s customers. Good customer service is a rarity these days and shouldn’t go unrecognised. Thank you Lisa (and Juvela).
Easy to order
Easy to order.
Goods arrived promptly.
One box of the white flour mix was slightly damaged. Don’t know if that was in transit or otherwise.
Beautiful bread
This is the best gluten free bread I’ve ever tasted. The gluten free rolls are very tasty too.
The box was delivered on time but was damaged…
The box was delivered on time but was damaged. Normally the small baker box is a relatively small box of very stiff cardboard and everything travels safely in it. This time it was a larger box with a very soft cardboard. It had been resealed with tape by DPD delivery but that hadn't prevented the contents being squashed inside. The packets of flour were dented but hadn't broken and were quite usable and the rolls were intact but the loaf had been squashed so some of the bread was broken up inside it and not easily usable.
I'm sorry to report this failure in packaging as normally the small boxes protect the products totally and am not sure why this box was larger and very soft cardboard but maybe it will help you to trace if there was some hitch in the packing process. Overall I am very satisfied with your service and the ease with which I was able to ensure that I( was back from being away to receive the box. Thank you and all best wishes
Favourite bread by far
Was so pleased with the efficiency of…
Was so pleased with the efficiency of Juvela when ordering my sliced bread. Was very impressed with the update and the information I received and you never let me down in my eyes very organised Company. Well done to all concerned. Thankyou x
There was a problem with delivery as I…
There was a problem with delivery as I was on holiday but Juvela sorted out the delivery
Easy to set up subscription
Easy to set up subscription. Bread baked fresh and delivered quickly. I love this bread as toast and when we found out the nhs were stopping us having it on prescription we had to find another way to get it. The only supermarket it is available in is Tesco. I do wish they broadened that out to other supermarkets for if we need extra as we do not have a Tesco close by
Your bread and all you make is…
Your bread and all you make is fantastic my fresh bread was Amazing freezes well thank you will be ordering again.
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