Although I enrolled in the first course on December 25, I have not received the study materials to date. As a result, I missed the March exam. The support team attempted to resend the books severa... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
It was an easily satisfactory experience. I will just shine light on recommendations. For me, as an old customer, I knew how to navigate and find my way to activating the book through Bibliu, finding... Mehr ansehen
Unternehmen hat geantwortet
Hi, I like the material's content and it covers the whole syllabus. What I didn't like is to view these material on Bibliu app which looks so outdated.
Unternehmen hat geantwortet
Kaplan staff are very professional and the facilities are quite good to accomodate the students for exams. But the door of the building in Newcastle is very hard to find. The sign is quite small and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Business School
- Buchhalterausbildung
- Weiterbildungszentrum
- Fernstudienzentrum
- Ausbildungszentrum
- Bildungseinrichtung
Über Kaplan UK
Vom Unternehmen geschrieben
Reasons why people choose Kaplan:
Experts in training and upskilling, for those in accountancy and other professional sectors.
From accountants to bankers to tax and IT professionals, for over 70 years Kaplan has been developing the careers of thousands of learners.
Consistently producing some of the best pass rates in the UK, Kaplan has a broad range of study methods and classroom locations (across the country).
70+ years of teaching experience
40k students each year
8/10 of the UK’s top accountancy firms use Kaplan
FTSE 100 firms use Kaplan
SEE LOCATIONS
Popular qualifications and programmes:
ACCA
CIMA
AAT
ACA
CFA
APPRENTICESHIPS
Our unique approach to teaching:
Kaplan follows an evidenced-based approach, using data and published research (where possible) to inform our teaching and course design.
We also draw on dynamic elements, which evolve as: new technologies emerge, employers demand different levels of expertise, and our understanding of how people learn changes.
Our study methods:
We have a study method to suit any circumstance.
Maybe you need to fit your studies around your family. Or maybe you are an independent learner? Or perhaps you feel more confident in a classroom setting?
Our four study options - OnDemand, Classroom, Live Online and Distance Learning - accommodate all learning styles and are designed to bring the best out of your/your employees’ studies.
Kontaktinformationen
Borough High Street 191, SE1 1HR, Vereinigtes Königreich
- 0161 259 7400
- studentservices@kaplan.co.uk
- kaplan.co.uk
3,4
Akzeptabel
3163 Bewertungen
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The book I ordered arrived on time
The book I ordered arrived on time. Good delivery service, well packaged. The order was easy to make.
31. März 2026
Antwort von Kaplan UK
Dear Amelia,
Thank you for taking the time to leave a review.
It's great to hear your materials arrived swiftly!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
I hope you have a great week.
George
(Senior Service Operations Advisor)
Antwort von Kaplan UK
Dear Abdullah,
Thank you for taking the time to leave a review.
It's great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
I hope you have a great week.
George
(Senior Service Operations Advisor)
I’m disappointed with Kaplan’s learning materials
I’m disappointed with Kaplan’s service. The website clearly states that printed materials are included, which strongly implies comprehensive physical resources like textbooks. However, fot Distance learning, what I actually received was far from that expectation.
There were no proper physical learning materials provided-no full printed study guides—just “pocket notes,” which are not an adequate substitute. To make matters worse, even those arrived nearly two weeks late.
This is misleading at best. If Kaplan advertises printed materials, they should be transparent about what that actually includes. Students rely on these resources to study effectively, and this lack of clarity—and delay—directly impacts preparation.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kaplan UK
Dear Learner,
Thank you for taking the time to leave your review.
I’m sorry to hear that you’re disappointed with your course enrolment.
Unfortunately, as no contact details were included in your review, I’m unable to reach out directly to discuss this with you.
Regarding the course materials, within the ACCA section of our website under the “What’s Included” section, it explains that the Study Text and Exam Kits are provided digitally via BibliU. For Distance Learning courses, only a physical copy of the Pocket Notes is included.
Please accept our sincerest apologies for the delay in receiving your materials. Unfortunately, I'm unable to investigate this further without details of your order.
If you would like us to look into this further, please contact our Student Services team on 0161 259 7400 or email us at studentservices@kaplan.co.uk.
I hope you have a great day.
George
(Senior Service Operations Advisor)
Really helpful material and well…
Really helpful material and well structured! I passed APM my final exam with Kaplan's material, after 3 fails with self study!
3. Februar 2026
Antwort von Kaplan UK
Dear Dimitris,
Thank you for taking the time to leave a review.
Congratulations on passing your APM exam! It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
I hope you have a great week.
George
(Senior Service Operations Advisor)
Delivery times are off the charts
Delivery times are off the charts. Kaplan claims delivery within the EU should take between 5 and 7 days. This was easily met with their previous delivery company when orders came in within 3 to 5 days after ordering. Now they switched services, to cut costs probably, and delivery is currently 30 days underway with the books still stuck in customs. For reference, I am located in The Netherlands, so it should be processed quite quickly. No message from Kaplan whatsoever and response times are 14 working days for complaints. Absolutely terrible customer service for a delivery which costs 65 pounds (€75 euros). I would highly recommend buying ACCA books somewhere else at this current pace.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
This is currently being looked into by our complaints team.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
too much slow delivery
30. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in your delivery.
I can see that it is on its way to you.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Really good books and online materials.
Good but I wish when I brought the book I had to E-book instantly
27. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Worst experience ever book £28 charges…
Worst experience ever book £28 charges delivery £20 that covers nothing as delivery company are looking for another €15 contacted Kaplan customer service saying and they can have it back where I got an reply please rate our service total mess never again.
23. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these issues with our delivery terms.
Due to varying interpretations of the post-Brexit EU/UK trading agreement, some EU countries are imposing import duty on the value of the goods received from the UK. It is payable by the end consumer via the delivery company and your delivery may be withheld until paid. This may vary from country to country and be up to a value of 20% of the value of the study material.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
I sent a question about my purchase to…
I sent a question about my purchase to a customer support last week and didn’t have any feedbacks yet.
26. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in response from Student Services.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
The books are great but still waiting…
The books are great but still waiting delivery!!!
24. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services, and we apologise for the delay.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
2 AAT Level 4 PNTA Defective E-Books
I have purchased 2 AAT Level 4 PNTA ( Personal Tax) e-books. Neither work properly. They don't load properly (at all) in VitalSource online and don't have full functionality offline in the PC app. I explained this on the phone to Kaplan (after another ptoblem not initially receiving the order) and they washed their hands of this problem, telling me to talk to Vitalsource. I then wasted hours in contact with Vitalsource trying to resolve the problem. Eventually their technical support concluded that they could not resolve the problem, stating that the problem is the files they were provided by Kaplan. They closed the case saying they would pass back to Kaplan. Conclusion you sold me 2 e-books that don't work properly: don't work online, offline functionality has no contents list, the page numbers are not correctly referenced, the print function does not work. This makes the Exam Kit practically unusable for me and I have an exam in 2 days time booked via Kaplsn which I am not properly prepared for and which you will tell me I cannot rearrange without losing the money paid. "Computer says no". I would like a refund and an apology!
23. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these difficulties with the material provision.
I am currently looking into this on your behalf.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Absolutely ridiculous I will never ever…
Absolutely ridiculous I will never ever use it again waste of time and money. Paid £28 for one book paid £ 20 for delivery and now the logistic company are looking for further €14 which I am not paying so I will not get the book after all. They are saying within 7 days for Europe not try either stay away unless you live in UK
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these issues with your delivery, and the customs charges due.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
This is the second time in a row that…
This is the second time in a row that I’ve ordered study materials from Kaplan and they have not been delivered on time. My previous order was extremely frustrating — it took almost two months, involved two different couriers, and required almost daily follow‑ups via phone and email just to get the books delivered to the correct address. Kaplan really needs to set accurate delivery expectations for customers and take greater ownership when problems occur. For a company providing professional study materials, this level of service is disappointing and far below what customers should reasonably expect.
23. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay with your materials order.
It does appear to be on its way to you.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
No stop emailing me
23. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you are dissatisfied with the level of email contact.
You can manage your contact preferences on the website here: https://kaplan.co.uk/about/contact-us/preference-centre
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our products and services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services, however we apologise for any delays you may have experienced.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
It's taking too long to being delivered…
It's taking too long to being delivered (more than a week). Extra fee were charged that were not included in the invoice and not communicated before the purchase
16. März 2026
Antwort von Kaplan UK
Dear Student,
Thank you for taking the time to leave this review!
I am sorry to hear that you have experienced this delay in your delivery.
The customs fees in question may need to be paid depending on the destination government's interpretation of the trade laws.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
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