Hi there,
We will respond here the same way we did via email to you. We would like to clarify the process that was followed in your case. Under the terms of your agreement and our refund policy, your purchase was not eligible for a 100% refund. We refunded you the eligible amount of CAD $2,787.04, which represented the refundable portion of your purchase. This amount reflects the course cost, less the non-refundable DNA 360 testing kit and the applicable transaction fees of CAD $167.57, which are paid directly to the payment processor and are not retained by KKO.
As previously explained, under the Terms and Conditions you agreed to in both your contract and at checkout, the DNA 360 testing kit is non-refundable once it has been issued.
We were therefore disappointed to receive your message and recorded phone calls threatening to publicly disparage KKO and encourage others not to use our programs. We take statements of this nature very seriously.
KKO has helped tens of thousands of individuals improve their health through education, testing, guidance, and support. Our reputation has been built over many years through the positive outcomes experienced by our clients and the integrity with which we conduct our business.
While we respect every client’s right to express an honest opinion based on their personal experience, we will not tolerate false, misleading, or defamatory statements intended to damage our reputation or business. Should any such statements be made, we reserve all of our legal rights and remedies, including pursuing appropriate legal action where necessary.
We believe we have handled your matter fairly, professionally, and with care. We now consider this matter resolved and wish you all the best moving forward.
Sincerely,
The KKO Team