Terrible experience – Poor quality, hidden fees, and zero customer support
I placed a high-value order with this brand, and the entire experience has been a complete nightmare.
Severe delay: My order took 5 weeks to arrive instead of the promised 14 days.
Unexpected fees: I was hit with over €63 in surprise customs duties upon delivery.
Poor quality: One of the items (shorts) ripped on the very first try-on.
Non-existent customer service: I have been trying to resolve this for over 2 months. All I received were automated AI replies or generic messages, and now they are completely ignoring my emails despite multiple follow-ups.
Paying a premium price for extreme delays, surprise fees, defective clothing, and a support team that ghosted me is completely unacceptable.
I am deeply disappointed and strongly advise against buying from this site. I am still waiting for someone from their team to reach out and issue a full refund.
Order Number: #99918





