KirklandMinoxidil.uk Review: Missing orders, Illegal delivery practices, UAE phone number lies, rude support
I placed an order for a minoxidil nearly two weeks ago. Royal Mail provided a "delivery" photo showing a parcel being held outside a door with my door number. However, I live in a new-build development where every house and door on several surrounding streets is identical. I never received this parcel, and after checking with my immediate neighbours and searching around my property, it is nowhere to be found.
When I contacted support, the experience was appalling. They didn't even try to help and just kept pointing at a photo of a door as if that’s a "case closed" situation. I live in a new-build estate where every single house and door looks identical. A photo of someone holding a box in front of a number means nothing when there are multiple same numbers within walking distance.
They clearly think they’re above the law. Under the Consumer Rights Act, they are responsible for getting the goods into my hands. A photo of a box on a doorstep is "abandonment," not "delivery." I never authorized a safe place, yet they’re acting like once the postie takes a snap, it’s my problem. It’s not.
The best part is, they actually had the audacity to tell me to go get CCTV footage to prove that I didn't get the parcel; a pathetic attempt to shift the blame onto the victim. Think about that before buying.
When I pointed out that the support number on their own website was for the UAE, they straight-up lied and said it didn't exist even after I sent them a screenshot of it. If they’re willing to lie about something as simple as a phone number on their own homepage, imagine what else they’re lying about.
I have started this subreddit, r/KirklandMinoxidilUK, for other customers to document their experiences and ensure there is a transparent record of this store's business practices.
If you value your money and need a reliable supply for your treatment, avoid this vendor at all cost. I am giving them one last chance to refund my order in full before I initiate a chargeback through my payment provider.
Antwort von Kirklandminoxidil
Hi Jakub,
Readers deserve the full picture, so here are the facts.
Your order was dispatched with Royal Mail and recorded as delivered on 27 April, with a delivery photo of the parcel at the door. When we sent you that photo, you confirmed in writing that it was your door. You first contacted us more than a week after delivery.
During our conversation, you offered to remove this review and your Reddit posts if we issued a full refund. We don't believe reviews should be traded for refunds, so we declined. We have reported that offer to Trustpilot.
We've also offered to open a Royal Mail investigation into the delivery, and that offer still stands. We're confident in the evidence, and we're happy for readers to judge for themselves.
Kind regards,
The Kirkland Minoxidil UK team