Kohler Co. Bewertungen 

I bought a new Kohler toilet which was installed as a part of my bathroom renovation. After about the second month the valve intermittently stopped filling the tank till it finally stopped altogether. I called Kohler and made me jump through a paper chase that makes it to get relief for the defect. I finally gave up and replaced the valve at my expense. They have no customer service so you need to discuss your options with the retailer prior to purchase if you decide to replace them with a Kohler. I need to replace three more units and will not be getting a Kohler in the future.

In my well over half a century as a customer I have NEVER had such incredible customer service as with Kohler. I had issues over a period of time with a very pricey and stunning Artifacts faucet and considering how often kitchen faucets are used it was well worth 4 x the price.
If there is a category above "white-glove service" I highly recommend this company.

Thank you !

I had a spray head on a Fawcett that I've enjoyed for 5 years partially 'go bad' and they replaced it immediately due to having a lifetime warranty. Their response was immediate and very professional.

I always appreciate dealing with companies who are committed to their products and customers.
Had a trash can go faulty after a year of use. Contacted customer support, and within days, they sent me a state of the art replacement as they didn't have the older model in stock. so they upgraded it free of charge, and free/fast shipping

I brought a very expensive Anthem shower system. 6 Port valve, body sprays, rain shower, the whole nine yards. It’s a massive disappointment. Low, wimpy, water pressure, clunky hard to follow user interface. I spent thousands.The tech from Kohler, at the end of the day, just said water pressure was a subjective experience. Subjectively I think it should be better than the worst experience you ever have in a public shower. When I get back from my local big box hardware store with my new off the shelf system, rip out the Kohler stuff and retile the shower. I’ll be out more than $15k, but I’ll have a controllable shower. An expensive experiment. Color me oversold.

Rubbish. No customer service. No customer care. Have tried calling and have sent emails and been ignored

What has happened to Kohler? I bought two toilets from them, from the Memoirs line. The first one came with a bowl with a big, roughly inch-square manufacturing flaw in the glazed porcelain, on the outside near the top edge of the bowl, right in front. Is there no quality control at all? How did they miss this? Had to return the bowl and wait like six weeks for a new one. Then the toilet doesn't flush properly, but I'll live with it, since I can just hold the flush handle down longer and let more water into the bowl that way, but still. The second toilet looks good but leaked right from the start. I called Kohler, they diagnosed the problem, sent me a replacement kit for I forget what the name of the assembly is. It's on the left side in the tank. I had to pay for a plumber to come switch out the old part and install the new one. It worked for half a day, then started leaking again, this time from the flush valve assembly, which is everything else inside the tank that wasn't replaced before. Called Kohler again, they mailed me a replacement kit. Assured me that it's very easy to replace on my own, won't need to hire a plumber. Kit arrives, missing FOUR PARTS. Also, the process will be challenging for a non-plumber, not easy. I have to remove the whole tank and replace gaskets and other things, then lift the tank back on and try to hook it all up again. I am so angry and fed up! Gave two stars only because the toilet design is beautiful, but quality is so low it's shocking.
UPDATE: I'm updating this review on 4/6/2025. It turns out I didn't need to use all the parts in the kit Kohler sent me, and I did eventually fix the leak without having to hire a plumber. But it took three calls to customer service to get to where it was fixed. First they had me replace a gasket. Didn't work, so then they had me replace the upper part of the flush assembly. Didn't work, so then they had me replace the lower part of the flush assembly. That did the trick and no more leak. But next, while this was going on, a Kohler shower head I've only been using for a month sprang a leak from the ball joint at the top, and Kohler is mailing me a new shower head to replace it. Such shoddy products. I have to say, Kohler's customer service department is fantastic. I've called many times. Each time, I was on hold for a very short amount of time. Every person I spoke with seemed to be in the U.S. and they were all very knowledgeable and really nice. I always felt like they sincerely wanted to help me out, and they did. The great customer service is the only thing that keeps me from hating Kohler entirely. At least they're doing all they can to make it right after the fact.

My father, in his eighties, purchased a Kohler kitchen faucet and asked me to install it. Had no problem with that because I have worked with their products for 35 years and have never had any big issues. Where he got the faucet is anyones guess. They said it was an open box but turned out to be used. And there were missing parts as well as a bad aerator. Bought the aerator but missing parts had to be bought with the touchless unit as a whole. Needless to say he couldn't afford that much and wanted to give up. I wrote an email to Kohler explaining my issue on the off chance they may have the 2 fittings I needed without the the unit (which I had and it was new). A few days later I unexpectedly recieved a package. I opened it to find the whole unit with the 2 fittings I needed. I was blown away. I have never had anything like that happen before and am extremely grateful for this kind act. Whoever was involved needs a large raise and to feel lucky they work for a company that could not be any better. Thank you Kohler

Converge shower head, purchased 6 years ago, failed within one year and was replaced under warranty. The second one has failed in less than 5 years. The box says "lifetime limited warranty". It seems that the lifetime is only one year. This model is no longer available. Not surprising.

Kohler toilet w/ piston water flush 2 step doesn't flush even at the 1st step, let alone at holding the handle down for the 2nd step. We woke up to the toilet leaking water into the bowl. The fluid master was set correctly for water height. Kohler needs to bring back the flapper. The glaze was excellent. These toilets are made in China and imported. The toilet lid is cheap thin flimsy and scratches by merely setting anything on it. Returning for a toilet w/ flapper. Old Kohler works great. Purchased for the 2nd bathroom. All new Kohler have piston and cannot get one w/ flapper. Don't fix something that isn't broken.

Another bad experience in 3 months. Bathroom fixture bought through Lowes. $1000 toilet. Box crushed. Inside toilet bowl and tank much debris and dust. Flush lever filthy. Contacted customer followed the protocol to register a complaint. Basically told to hash it out with Lowes. If that doesn't work get back to them. No. Not going to happen. Kohler needs to correct it not the customer. They need to hold their freight contractors and dealers accountable.

Do not buy kohler products. Complete wast of your earned money. I am experiencing this from past 2 years I installed Kohler toilet. I am expnding thousands of rupees and wasting lot of time every month in repairing.service is worst, product quantity and durability is under question mark..

This is about an expensive (four figure) shower control, the Kohler K-528-K-NA DTV Digital Two-Port Thermostatic Valve. It is a total rip-off. Works barely 10% of the time. We’ve thrown good money after bad, paying plumbers to “fix” and “clean” it. After four frustrating years, we have no choice but to invest in removing all Kohler products from our house. The fact is, this is a bad company that makes bad products. Avoid Kohler completely.

Contacted Kohler to purchase a replacement toilet seat for a Kohler toilet. Kohler referred me to ebay for an elongated seat in the color of my choice. The seat arrived in a timely manner. I contacted a professional plumber to install the seat. It is a real piece of junk. In addition to being flimsy the lid is not even attached to the seat. The seat does not fit snugly on the toilet. I wasted my money. How can a company rip customers off in this manner. I have two other toilets that are American Standard and have never had a issue. Kohler should refund the purchase price.

Prompt, hassle free resolution of claim on a >15 year old Kohler shower stall under life time warranty.

A pair of Kohler representatives came to my elderly father‘s house to sell a walk-in shower to him. They made it sound amazing; the highest quality materials, etc. Six months later and the job is still not complete. There was a part missing on one of the shower doors, and they replaced it with a chrome part instead of brushed nickel. The caulking is uneven and looks tacky. Should a luxury shower even have caulking? The parts which hold the fixtures to the wall were not secure and the handle fell off when we turned the shower on. They did not put a foam backing behind the round part that attaches the handle to the wall so water was getting in through the hole in the wall. I feel like my dad got swindled into paying $15,000 for a mediocre job. We are so disappointed in the end result.

Have a Sterling sliding glass shower door installed in 2009. Have always bought Sterling as their products are stylish and seem to last thru use and maintenance. Had to replace tub and just needed some parts to recondition the slider shower doors (which were in excellent condition). Nightmare talking to customer service and receiving product. Had to order parts thru Sterling AND Kohler. Took over 8 weeks and multiple phone calls to receive parts. At one point, a part number had changed to another number, and for 6 WEEKS, NO ONE bothered to adjust the order for that change in part number. Loved Sterling but will not order a Sterling product again when parts cannot be obtained without wasting my life away dealing with customer service. THX STERLING!!! :-(

Better order your products somewhere else. #Kohler doesn't provide return shipping labels making the buyer pay and deal with all related to this and lose money a time, fast shipping's price is crazy high. Products lack of proper description, it's almost impossible to distinguish between different versions or editions of the same model name. They suck bad, is that simple.

I bought a Sterling Store+ 30 in x 60 in.single threshold left hand shower base w/ shower walls 10 piece accessory kit. There is pitting on the shower base finish. Plumber had to install because I needed it for operation as I am disabled. Just got off phone with Kohler and they said they can not repair, only replace. I could cry. The is not an option because I already had to pay plumber. So disappointed. Would not recommend this company. It is a shame, because I really liked the unit except for the finish flaw.

Brand new toilet...2 weeks already not flushing...had to pay a plumber as much as it cost new to replace defective parts....called kohler...gave me the too bad oh well its your problem.....never ever again will I buy anything from this scam company.