La Senza Bewertungen 

The customer service is awful, their website doesn't work well, they have limited products in store

The worst customer service ever. We ordered in April. Items didn’t fit. Returned them as per their instructions (had to pay to return). Called 6 weeks later and was informed I had to wait a full 8 weeks from them receiving out return for refund to be processed. 2 weeks later they refunded 10% of the amount owed. I called and they were so rude. Telling me my refund was done correctly and paypal was at fault. Refused to help. Rudely said they would send a screenshot. Called paypal and they confirmed that refund was processed as lesenza initiated. Called back and sent screenshots. Promised refund would be corrected in 3 business days. 4 business days later no refund. Call again now they want 5 more business days. When I say it’s unacceptable they tell me other refunds ahead of mine. Wow. 3 months no refund!!! Avoid!!! Think they are going bankrupt and just saying anything to customers.

I have bought my underwear there for years. Last order of the same model: the quality is completely different and simply horrible. The seams did not hold after wearing them only twice! I think their business problems are now translated in really cheap products sold at the same price as before. Dont buy there anymore, it's a scam!
J'achète mes sous-vêtements chez eux depuis des années. Dernière commande du même modèle que d'habitude: qualité complètement changée et simplement horrible. Les coutures se sont défaites sur les sous-vêtements après deux utilisations! Je crois que leurs problèmes économiques se traduisent en produits très bas de gamme au même prix qu'avant. N'achetez plus là, c'est une arnaque!

The customer service team needs some real training under their belt. In January I ordered two bras, paid for the two bras, received emails the two bras were shipped but one received one there’s my first issue. I contacted then and said they were “out of stock” but I still charged and should have been made aware but wasn’t, but for me to keep checking the website and when the bra is back in stock to call so I can receive my full order finally, that’s issue number two. Number three and cherry on top. The lady who I called the first time lied to me and said I’d be able to get another one without paying because I was charged but this this lady today tried telling me I have to order another one and pay for it full price even though I paid for it at a sale price of 50% off. They are all over the place, horrible customer service and just down right rude and ignorant. I will not be ordering from La sends going forward, their bras aren’t worth the price to me anymore given their horrible customer service.

I would warn anyone wants to shop with LaSenza online to be careful. They take forever to handle your issue. They handle loss of shipment very poorly and irresponsibly. When customer has paid, it really does not make sense for LaSenza to post all the resolving issue time (14-21 days) with Canada post onto customer. LaSenza should take more responsibility and care to customer's satisfaction towards loss of shipment. Canada post has confirmed they lost track of the shipment and ask customer to contact sender. That should be between LaSenza with Canada Post which I believe your shipping insurance would cover. But putting all that resolving time to the customer is really not fair. I would like this post to be public to customer review and hopefully LaSenza can change this attitude of not being responsible and caring to customers for handling loss of shipment.

Ordered some bras from here once or twice and had no issues. Quality isn't per se the best but the deals are unbeatable. Stock sells out quick though.

Husband purchased some knickers for me at Christmas when I opened them I noticed he had bought the wrong size on the label the returns process is awful cost 9 quid tracked to send back to France apparently they were returned start of January still haven't received a refund for them it's now mid March would not use again have basically stole our money and we have nothing awful.

Jeg bestilte truser i to runder fordi nettsiden klarte ikke å registrere riktig antall når jeg byttet. De to forsendelsene inneholdt truser til 1100 kr + MVA. La Senza tvinger deg som kunde til å bruke DHL. Tro det eller ei DHL har fakturert meg for 1300 kr.

Så hvis du ikke vil betale 1300 kr i frakt, IKKE bestill fra La Senza.

Pakken ble ikke engang levert hjem på døra. Jeg var i boden når de ringte på døra. Da kunne de ikke engang ta seg bryet med å ringe meg opp på mobilen. Dette til tross for at jeg hadde vært hjemme i to dager for å ta i mot pakken, som følge av DHL s SMS.

Hold dere laaaangt unna dette her.

Ordered a bra from here and the 2nd time I used the bra, the strap ripped.

Awful returns process.
First the online system didn't work.
No response to help me solve it.
Once I did solve it I had to pay £15 to return an item.
All in all I spent about 2.5 hours trying to return some bras - which only didn't fit because I went by the la senza size guide.
Very frustrating experience!

Poorly designed and cheaply made. Bought "the sexies" in every color which are a cheeky fit. Stitching starting to fall apart after only a few washes. Also, within a few minutes of wearing them you will notice you constantly have to pick out your camel toe. It is annoying and uncomfortable. I still wear them sometimes when others are in the wash but my midday im so frustrated id rather go commando or end up changing underwear.

I was at fairview mall location when I was about to pay and the cashier was extremely rude and disrespectful that I I didn't even want to spend my money in the store so I left. This is the second time that happened in the same location. I will never shop there and I just cant wait till all these stupid girls that do not know anything about customer service are replace by ROBOTS

Terrible experience. Once u order theres no going back they refuse to cancel. Refuse customer service. Never shopping here again. Aweful

I have made a purchase on the 30th of December that was supposed to be delivered on the 2nd January. I was excited and eagerly waiting to receive my items.
When I noticed there was a delay in receiving them, I checked the tracking service provided the first time and it said that the parcel was returned to the sender, a day later it was sent out for delivery again, so I thought that everything was ok.
Yesterday I checked again and it said that the parcel was returned to the sender, again!!!
I called to ask and I was told that the address provided was incomplete and at this stage the order will be considered as a returned item and I will be reimbursed. I am now extremely disappointed and frustrated.

The address I provide was missing a street name (due to heavy internet traffic during the holidays the page kept lagging and I had to re-enter my information so I made a mistake), but it did have a postal code, which if used can provide Lasenza with the exact location of my house. Second, no one thought of contacting me even though they have my contact information. Why else would they collect such information if they are not planning on using it???
I was not contacted the first time or the second time when my parcel was returned to your facility, and I am not sure I would have known any of this had I not called yesterday to ask. This is extremely unprofessional and I expected way better from a company like this.

I now lost, not only the long time I spent online picking my items, but also the items that I picked on sale, and can’t afford now. Not to mention I have to wait for 14 days to receive my money back.

This is so unprofessional and not a way to do business with clients. I am sure since they have plenty more clients, I am dispensable to but this should not be a reason for them not to have decent custom service.

The reason why they ask for our phone numbers and email addresses is to contact us if there’s any issues with the order and THEY NEVER DID!!!!

Anyway, having read the rest of these reviews I’m glad I’m getting my money back, and I’d rather spend it at Victoria’s Secret than here.

I was dubious about ordering from Canada (UK based), but I found some really lovely items and went for it. I should have trusted my gut.

DPD advised on the day they would be delivering, and as i wasn't going to be in i requested the parcel be delivered to a pickup location. I waited for the notification that it had arrived, but after it didn't come through after a couple of days i checked the tracking code. It had been signed for by someone over 40 miles away!!

The ensuing emails between DPD and La Senza have been incredibly poor - DPD advised the parcel would have to be returned to sender (even though it says it has been delivered?!) to which i tried to confirm this was back in Canada, but neither party would confirm. I'm still waiting to find out. Ultimately i have to wait until it gets back to La Senza for a refund which could take weeks. Ridiculous.

How can neither party know where the return destination is? This is what i got from La Senza regards my request for this information: 'At the customer service center we do not track return packages'.

This is what i got from DPD:
'I request you to please contact your sender for the re delivery'.

Head. Brick wall.

No real understanding from the customer service team, they did offer the refund fairly quickly, but the fact i have to rely on it getting back to them negates this in my mind.

Sad to say their quality in underwear has turned terrible. The lace edges start to pull away after only a few washes/wears and even hand washing doesn't help preserve them much longer. Ive been shopping there since i got my first bra at la senza girl, sucks that now its just a waste of money for a 14$ thong to shred so quick.

Even though they accept Paypal, they discriminate against online shoppers who use this payment method. If you shop online and use a credit card, you can return items to any of their stores for a refund. BUT if you use Paypal, they will only give you an exchange/merchandise credit. Yes, in 2019, La Senza cannot/will not perform the same simple transaction for all customers. It's amazing this type of discrimination is legal. If you use Paypal, you have to return items by mail AND pay the return shipping- they are too cheap to provide return labels. Don't use Paypal. Better yet, don't give them your money at all. There are lots of cheap lingerie companies out there that treat all customers with equal respect.

The Good The Bad and The Ugly

My first experience was just before Christmas 2018 - 2 sets ordered both came within 6 days - quality seems good.(shipping £3)

2nd experience - 1 set ordered (shipping £6) arrived nothing like the colour online (return shipping £4.45)
So... ordered another set (shipping £2.93) but made a mistake as two bras were identical to look at and notified them within 2 (and i mean 2)minutes of paying online, BEFORE i even received a confirmation ...their response?.."Sorry too late as it is getting ready for shipping" whaaat!? After spending a further 30 minutes contacting them i as then informed orders cannot be amended once placed,I asked what the differences were between what I had ordered and what I should have ordered and i just received a generic answer... their product knowledge was very lacking!

So...product seems good (but be careful of colours)..CS is dreadful.....oh and wait for the sale which seems to be on more than not!

Lasenza is THEE place to buy bras, panties and lingerie. The quality is fantastic, with lots of selection! Sales almost every day and really good prices!! They have bras for work, bras for every day, big tiddies , little tiddies, athletic, night out, etc!! I find that there are so many sets and combinations to choose from, with so many colours and designs to make anyone feel sexy... way better than anything you would find in the modge podge of Victoria’s Secret mis matched madness. Shipping was super fast, with everything arriving as it should and tags still on it for easy store return/exchange. I would recommend lasenza to everyone!!!

If I could give zero stars I would. The worst customer service I have ever experienced. I contacted customer service and asked if I could ship to a store even though I was in the United States. The customer service agen reassured me and talked me through the process. Turns out I can’t ship to the store in the US and so items were never delivered and were sent back to the facility. I never received notification that there was a problem with the order and had to finally reach out to see what was happening with the order. Then I talked to customer service about 15 times and got a different answer every time on what was happening. My refund was processed on October 25 (supposedly because I can’t believe anything they tell me) and still haven’t received my money. This is the worst customer service I have ever experienced. I talked to multiple people and they were all horrible and rude. Don’t order from here.