Antwort von Latelita

20. Jan. 2026

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience caused and appreciate you acknowledging the quality of our jewellery.

We’d like to clarify the circumstances around the delay. Your refund could not be processed while a PayPal dispute was open, as our system is automatically locked during disputes and prevents any action from being taken. Once the dispute was closed, the refund required manual processing and was actioned as a matter of urgency.

The overall timeline was unfortunately extended due to two factors: the return was sent from Germany to UK in the festive period and took longer than ususal to reach us, and the PayPal dispute was opened alongside the return request, which is uncommon and caused additional restrictions on our side.

Regarding customer service, while we do use AI to support and triage enquiries, all cases are reviewed and handled by a human member of our team. Your case was transferred accordingly, and we regret that we were not given the opportunity to fully resolve the matter before the dispute and review were submitted.

We always aim to process refunds promptly and fairly, and we’re sorry that this situation did not reflect our usual standards of service. Your refund has now been completed, and we hope this brings the matter to a satisfactory close.

Thank you again for your feedback — it helps us continue to improve.

Kind regards,
The Latelita Team ✨

Antwort von Latelita

16. Jan. 2026

Dear Angelika,

Thank you for taking the time to leave a review regarding your recent Etsy purchase.

Our records show that your item was delivered on 23 December 2025, which was one day after your review was posted on Trustpilot. As the delivery has now been completed, we kindly ask if you would consider updating or removing your review, as it may otherwise be misleading to potential customers.

We would also like to clarify that Trustpilot is not monitored as a customer service channel. For any questions or assistance regarding deliveries, please contact us through our regular customer service channels. This allows us to respond more quickly and provide a faster resolution, as Trustpilot is not checked on a daily basis.

Thank you for your understanding and cooperation.

Kind regards,

Latelita Team

Antwort von Latelita

7. Apr. 2025

Hi Robert,

Thanks so much for the kind words! I’m really glad we could help and that you had a good experience with us.

If you ever need anything else, we’re just a message away.

All the best,
Steve
Latelita Customer Care Team

Antwort von Latelita

7. Jan. 2025

Vielen Dank für Ihr Feedback, Rolf. Wir freuen uns, dass Ihnen die Produkte gefallen haben, bedauern jedoch die Probleme mit den Ohrringen und der Lieferung. Ihre Bedenken hinsichtlich des Designs und des USV-Service sind uns wichtig und wir werden daran arbeiten, beides zu verbessern. Bitte wenden Sie sich gerne an unser Kundendienstteam, damit wir dies für Sie klären können. Ihre Zufriedenheit steht bei uns an erster Stelle. 🙏

Mit freundlichen Grüße

Harriett
Latelita-Kundenbetreuung

Antwort von Latelita

Aktualisiert am 24. Sept. 2024

Thank you, Christos! We're delighted to hear that you love the necklace and are happy with your purchase. We hope it brings you joy for a long time. Looking forward to serving you again!

Kind Regards

Harriett
Latelita Customer Care

Antwort von Latelita

25. März 2024

Hi Tanja! 🌟

Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie mit unserem Service zufrieden sind. Wenn Sie irgendwelche Fragen haben oder weitere Hilfe benötigen, lassen Sie es uns bitte wissen. Wir stehen Ihnen jederzeit zur Verfügung! 😊

Mit freundlichen Grüße

Harriett
Latelita-Kundenbetreuung

Antwort von Latelita

13. Feb. 2024

Hallo Dani,

Vielen Dank für Ihr Feedback! Wir freuen uns zu hören, dass Sie mit der Farbe, Größe und Qualität Ihres Produkts zufrieden sind und dass es hält, was es verspricht. Ihre Zufriedenheit ist unser oberstes Ziel, und es ist großartig zu hören, dass wir Ihre Erwartungen erfüllen konnten. Wenn Sie in Zukunft etwas benötigen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren.

Mit freundlichen Grüßen,
Harriett bei Latelita

Antwort von Latelita

6. Feb. 2024

Hi Teresa,

Thank you for your kind words - "Sie sind wunderschön genau wie abgebildet"! We're thrilled that you find our jewellery gorgeous and true to the pictures. We appreciate your feedback about the earring post, and we'll definitely take that into consideration for future improvements. If you ever have any questions or need assistance, please don't hesitate to reach out. We value your support and hope you continue to enjoy your Latelita pieces.

Warm regards,
Harriett
Latelita Customer Care

Antwort von Latelita

18. Juli 2023

Thank you for your wonderful review, Yagmur! We are glad that you enjoyed your experience with Latelita Jewellery. Our team works very hard to provide the highest quality and craftsmanship, so it is wonderful to know that it was recognized.

Our collections strive to tell a story of elegance and sophistication, and we appreciate hearing about how our pieces made an inspired addition to your wardrobe. Thank you for choosing us as part of your fashion journey!

Kind Regards

Harri
Latelita Customer Care