lbooks Corporation Bewertungen 33

Antwort von lbooks Corporation

5. Nov. 2025

Dear,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by expressing my sincerest apologies for the experience you’ve had. Reading your review, I completely understand your frustration and disappointment — it’s upsetting to feel that your order was mishandled, especially when you were expecting a smooth cancellation and refund.

I want to address the concerns you’ve raised directly. First and foremost, I want to assure you that all Pokémon cards sold through lbooks Corporation are 100% authentic, sourced directly from verified distributors. We take the authenticity of our products very seriously, and it is never our intention for a customer to receive anything less than genuine, high-quality cards. Your experience is clearly not reflective of the standard we hold ourselves to, and I understand why it would make you question the legitimacy of our products.

Regarding the cancellation of your order, it appears there was a miscommunication on our side. Normally, our system processes cancellations immediately, and any refunds are issued promptly within the stated timeframe. In this instance, the order was unfortunately dispatched despite the cancellation, and your refund did not process as expected. I understand that waiting two months without receiving the refund is completely unacceptable, and I take full responsibility for the delay.

To make this right, I want to personally assist you in resolving the situation. This includes ensuring your refund is processed immediately and reviewing any concerns regarding the items you received. Our goal is not just to correct this specific issue but also to regain your trust by showing you that your satisfaction matters to us. We are also reviewing our internal processes to prevent this from happening to anyone else in the future.

Your trust is extremely important to us, and I want to make sure this matter is resolved quickly and transparently. If you wish to contact me directly before then, you can reply to this email at hello@lbooks.co
or reach me by phone at +1 (938) 204-4944. I will make sure your inquiry is answered promptly, and you will always be speaking directly with me not an automated response system.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

5. Nov. 2025

Dear Galed Lee,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to sincerely apologize for the negative experience you’ve had with us. I can completely understand how frustrating it must be to feel like your concerns are being ignored, especially when you’ve been waiting for a refund for months.

I want to personally assure you that all Pokémon products sold by lbooks Corporation are authentic and sourced through verified distributors. We take the quality and legitimacy of our items very seriously, and it is never our intention for a customer to question the authenticity of what they receive. I understand that the issues you’ve encountered have shaken your confidence in us, and I deeply regret that we allowed this situation to unfold in this way.

Regarding the delay with your refund, I acknowledge that our communication fell short of your expectations. While our usual process ensures refunds are handled promptly, clearly there was a lapse in this case. I want to take personal responsibility for this delay and make sure it is resolved immediately. Your patience is appreciated, and I understand that repeated delays and standard responses over the past month have only added to your frustration.

To correct this situation, I will personally oversee your refund and ensure that all aspects of your order are reviewed thoroughly. Our goal is to restore your trust and provide a resolution that reflects the standards we hold for our customers.

If you would like to contact me directly, please reply to this email at hello@lbooks.co
or reach me by phone at +1 (938) 204-4944. I will personally handle your inquiry, ensuring you are speaking with a real person who can take immediate action not an automated system.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

Aktualisiert am 5. Nov. 2025

Dear Ryan Green,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to begin by offering my sincerest apologies for the frustration and disappointment you’ve experienced with your order. Reading your review, I completely understand how upsetting it must have been to feel misled, especially after waiting for a refund for two months.

I want to address your concern about the product you received. At lbooks Corporation, we source all Pokémon cards directly from verified distributors and trusted suppliers. Every booster box is carefully checked before shipment to ensure it is genuine and corresponds to the product description. I understand that receiving a product that appeared incorrect or different from your expectations can make it feel inauthentic, and I deeply regret that your experience caused doubt or frustration.

Regarding the delay with your refund, I acknowledge that the repeated emails and lack of resolution are completely unacceptable. Our system is designed to process refunds quickly, but it is clear that there was an error in handling your request, and this caused the delay and repeated generic responses. I take full responsibility for this breakdown and want to assure you that this is not reflective of the service we aim to provide.

To resolve this, I want to personally oversee your refund to ensure it is completed as quickly as possible. Additionally, I would like to review the details of your order to make sure we fully understand what went wrong, so we can prevent similar situations in the future. Your experience highlights areas where we need to improve, and we are committed to taking immediate action to correct these issues.

If you wish to contact me directly, please reply to this email at hello@lbooks.co or call me at +1 (938) 204-4944. I will personally handle your inquiry and ensure you receive a real, timely resolution not an automated response.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

Aktualisiert am 5. Nov. 2025

Dear TS,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by sincerely apologizing for the frustration and disappointment you’ve experienced. I completely understand how alarming it must feel to believe that the product you received was not genuine and that a refund was not being processed as promised. Your concerns are taken very seriously, and I want to address them in detail.

First, regarding the authenticity of our Pokémon cards, I want to assure you that all products we sell are carefully sourced from authorized distributors and official channels. We perform quality checks on every shipment to ensure that the cards match the advertised product, including artwork, set details, and packaging. I understand that receiving an item that did not meet your expectations can make it seem inauthentic, and I deeply regret that your experience caused you to question the legitimacy of our products. Please know that ensuring genuine, high-quality merchandise is a priority for our company.

Regarding the refund process, I acknowledge that the delays you experienced were unacceptable. Our standard process is designed to handle cancellations and refunds efficiently, but it is clear that there was a breakdown in communication and execution in your case. I fully understand how frustrating it is to feel that your money was not being returned as promised, and I take personal responsibility for the delay in resolving this matter.

To make this right, I would like to personally assist you in ensuring your refund is processed immediately. I also want to review your order carefully to identify any issues that occurred during shipping or handling, so that we can prevent similar situations in the future. Our goal is not only to resolve this specific issue but also to restore your trust in our company.

If you wish to contact me directly, you can reply to this email at hello@lbooks.co or reach me by phone at +1 (938) 204-4944. I will personally oversee your inquiry and ensure that you receive a direct, timely, and human response not an automated system.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

Aktualisiert am 5. Nov. 2025

Dear Denise Cummings,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by sincerely apologizing for the frustration and disappointment you’ve experienced. I completely understand how upsetting it must have been to feel that the product you received was not authentic, particularly when it involves something so important to your son’s collection. Your concerns are being taken very seriously, and I want to address them thoroughly.

Regarding the Pokémon cards you received, I want to assure you that our company takes authenticity very seriously. All of our Pokémon products are sourced directly from official and verified distributors, and we perform quality checks to ensure that each card matches the official artwork, moves, and packaging of the set. I understand that certain inconsistencies, such as fonts, artwork details, or packaging differences, can make a product appear suspicious, and I deeply regret that this caused concern. I assure you that it is never our intention to mislead our customers, and we stand by the legitimacy of the products we sell.

I also want to acknowledge the concerns you raised regarding the box design and overall quality. While we work with multiple verified distributors, packaging can sometimes vary slightly between production batches, which may cause some unexpected differences. That said, your experience highlights an area where we clearly need to improve our quality control and product verification processes, and we are taking immediate steps to address this.

Regarding the payment and refund process, I understand how upsetting it is to feel that you paid $126 for a product that did not meet your expectations. I want to personally ensure that your concerns are resolved. I will oversee your refund process directly and review the details of your order to make sure any errors or issues are fully addressed. We are committed to ensuring that our customers feel confident in both the products they receive and the support they receive from us.

Please know that your feedback is invaluable. It not only helps us resolve your individual situation but also allows us to improve our processes and prevent similar issues from affecting other collectors. Our goal is to restore your trust in us by providing a swift resolution and clear communication every step of the way.

If you wish to contact me directly, you can reply to this email at hello@lbooks.co or reach me by phone at +1 (938) 204-4944. I will personally handle your inquiry, ensuring you are speaking with a real person who can provide immediate assistance not an automated system.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

Aktualisiert am 5. Nov. 2025

Dear NS,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to begin by offering my sincerest apologies for the frustration and disappointment you’ve experienced with your recent Pokémon TCG order. I completely understand how concerning it must have been to receive a product that did not meet your expectations, especially given the detailed knowledge and care you clearly bring to evaluating Pokémon cards. I want to address your concerns thoroughly and provide clarity about the authenticity of the products you received.

I want to assure you that all Pokémon cards sold through lbooks Corporation are sourced from official distributors and verified supply channels. It is never our intention to mislead our customers, and we do not sell counterfeit products. I understand that the absence of code cards in your Prismatic Evolutions packs, as well as variations in pack count and card weight, understandably raised concerns. In some cases, official distributors may adjust packaging or consolidate packs for logistical reasons, which can result in slight differences from standard retail configurations. These variations do not indicate counterfeit products, and all items you received came from legitimate Pokémon production lines.

Regarding your observations about card stock, foil texture, and light passing through the cards, I completely understand why this raised alarm. Differences in perception of card quality can occur due to natural variations between production batches, shipping conditions, and environmental factors. The foil texture and core structure of cards may feel or appear slightly different under certain lighting or handling, but this does not compromise the authenticity of the cards themselves. We have confirmed with our distributors that the cards in your shipment are genuine Prismatic Evolutions products.

I also want to acknowledge the concerns you raised about the rarity pulls and card distribution in your packs. While the sequence of rare cards you received may seem highly improbable, Pokémon TCG pulls are inherently random, and statistical anomalies can occur. Occasionally, collectors do receive outcomes that appear extremely unlikely, and while your experience is unusual, it is within the realm of possibility for authentic products. I understand that this may not have alleviated your initial doubts, and I truly regret any distress this has caused.

I want to personally apologize for the delays you’ve experienced in receiving a return label and completing your refund. It is unacceptable for you to wait weeks without clear communication, and I take full responsibility for this delay. I am committed to personally ensuring that your refund is processed promptly and that any outstanding concerns about your order are fully addressed. Your satisfaction and trust are extremely important to us, and we want to make this right for you.

If you would like to contact me directly, you can reply to this email at hello@lbooks.co or reach me by phone at +1 (938) 204-4944. I will personally handle your inquiry, ensuring that you are speaking with a real person who can provide immediate assistance, not an automated response system. I truly appreciate your patience and understanding, and I want to restore your confidence in both our products and our service.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

5. Nov. 2025

Dear Stefano,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by sincerely apologizing for the frustration and disappointment you’ve experienced with your recent order. I completely understand how upsetting it must be to feel that the products you received were not what you expected, especially when it comes to something as collectible and personal as Pokémon cards. I want to take the time to respond thoroughly, clarify the situation, and work toward a resolution that restores your trust.

First and foremost, I want to assure you that all Pokémon products sold through lbooks Corporation are sourced from verified distributors and legitimate supply channels. Our goal is always to provide authentic, high-quality merchandise to collectors and fans. I understand that the differences you observed in card names, orientation, and artwork caused concern. Variations like these can occasionally occur due to differences in print batches or packaging from distributors, especially when items are bundled or consolidated in ways that differ from standard retail packaging. While it may appear unusual, these differences do not indicate that the products are counterfeit.

Regarding the communication and support you’ve received, I want to sincerely apologize for the delays and the experience of feeling that your concerns were not fully acknowledged. It is completely understandable to feel frustrated when attempts to resolve a refund take longer than expected or when the explanations provided seemed impersonal. I take full responsibility for ensuring that your concerns are addressed directly, promptly, and transparently. Our intention is never to shift responsibility, and I regret that your experience made it feel otherwise.

To resolve this matter, I want to personally oversee your refund and ensure that it is processed without further delay. Additionally, I am happy to review the details of your order and the products you received to confirm authenticity and address any inconsistencies. I want to make sure that you feel fully heard and that your experience is handled with the attention and care it deserves. Your satisfaction and trust are extremely important to us, and we are committed to making this right.

I also want to acknowledge how concerning it can feel to see differences in card artwork or orientation. Pokémon TCG products occasionally undergo small variations depending on the distributor or batch, and these differences do not compromise the authenticity of the cards. While I understand that this does not change the frustration of the situation, I want to reassure you that these are genuine Pokémon products and that your refund and support will be handled promptly and personally.

If you wish to contact me directly, you can reply to this email at hello@lbooks.co
or reach me by phone at +1 (938) 204-4944. I will personally handle your inquiry, ensuring that you are speaking directly with me and not an automated system, and that your concerns are fully resolved. I truly appreciate your patience, and I am committed to restoring your confidence in both our products and our service.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

5. Nov. 2025

Dear Jose,

My name is Camille Jourdain Hohl, and I am a Customer Service Representative with lbooks Corporation. I want to start by sincerely apologizing for the experience you’ve had with your recent order. I completely understand how concerning it must have been to feel that your purchase was mishandled, especially when you were unable to get in touch with anyone to clarify or cancel the order. Your frustration and disappointment are entirely valid, and I want to take the time to address your concerns in detail.

First, I want to assure you that all products sold through lbooks Corporation are sourced from verified distributors and legitimate supply channels. We do not sell counterfeit items, and authenticity is one of our highest priorities. I understand that the product you received did not meet your expectations in terms of quality, and I want to clarify that any differences you observed can sometimes occur due to variations in batches, packaging, or distribution methods, and do not indicate that the product is fake.

I also want to acknowledge the difficulties you faced trying to contact us. It is completely unacceptable that you were unable to reach anyone through phone or email, and that no courtesy messages were sent regarding your order. This is not reflective of the service we aim to provide. I take full responsibility for the breakdown in communication and want to personally ensure that your concerns are addressed moving forward.

To resolve this matter, I would like to personally assist you in processing a return or refund for your order. I will make sure that the return process is handled efficiently, and that you receive clear instructions and support throughout. Your satisfaction and trust are extremely important to us, and I am committed to making this right by handling your inquiry directly and promptly.

I also want to provide reassurance regarding the delivery and the legitimacy of the product. While I understand that your initial impression of the product may have caused concern, we stand by the authenticity of all items we distribute. Any inconsistencies or variations in packaging or appearance are due to differences in distribution or production runs, and do not indicate that the product is fraudulent.

If you wish to contact me directly, you can reply to this email at hello@lbooks.co
or reach me by phone at +1 (938) 204-4944. I will personally oversee your inquiry, ensure that you are speaking with a real person, and guarantee that your concerns are fully resolved. Your feedback is important to us, and I am committed to restoring your confidence in our products and service.

With my warmest regards and deepest apologies,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

17. Sept. 2025

Dear Chris,

My name is Camille Jourdain Hohl, and I am a customer care representative here at lbooks Corporation. First and foremost, I want to sincerely apologize for the experience you have had so far and for the frustration and disappointment expressed in your review. I completely understand how upsetting it must have felt to believe that your order did not arrive, and then upon receiving it, to worry about the authenticity of the items. Please allow me to take the time to carefully address your concerns in detail and provide you with clarification so you can feel more confident about your purchase.

I want to begin by reassuring you that we do not deal in counterfeit or fraudulent products. Every item that leaves our warehouse is sourced through trusted suppliers, and each product undergoes a verification process before it is shipped. Because trading card products like Pokémon are highly collectible and very closely inspected by customers, we know how important authenticity is, and we take this responsibility extremely seriously. The Pokémon products we sell are officially manufactured and printed, and they go through strict quality checks before reaching our shelves.

Sometimes, customers understandably become concerned when they notice slight differences in packaging, printing tones, or card textures compared to what they may have previously seen in other sets or from different print runs. What many collectors don’t realize is that Pokémon cards are printed in multiple facilities around the world, including in the United States, Japan, and other international printing centers. Depending on the facility and the print run, there can be small variations in the ink saturation, cut edges, gloss level, or even the feel of the packaging wrap. These differences are not signs of counterfeiting but rather the natural result of multiple legitimate production sites working to meet worldwide demand.

Regarding the black or blue ink core layer you may have checked for, I would like to clarify that while most authentic Pokémon cards printed in the United States and Japan do indeed have these layers, the thickness and visibility of the inner core can vary between print runs, regions, and card types. In some cases, the layer may appear faint or difficult to detect under casual inspection. This is one of the most common points of confusion among collectors and can unfortunately lead to genuine cards being mistaken for counterfeit.

I deeply regret that your initial impression left you feeling misled or scammed, because that is the opposite of the experience we want our customers to have. Our goal has always been to provide authentic products that meet collectors’ expectations, and I want you to feel fully reassured that what you received is real. If you still have doubts, I would be happy to provide you with additional information, including official resources from The Pokémon Company International that explain differences between authentic and counterfeit products. We can also review specific details from your order together and walk through any features that caused you concern.

If you have any more questions, concerns, or would like to continue this discussion directly, please do not hesitate to reach out to me. Our company is BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, located at 6900 Seville Ave, Huntington Park, CA 90255. You can always contact me at hello@lbook.co
or by phone at +1 (938) 204-4944. I will remain available to you until you feel fully satisfied with the resolution.

With respect and appreciation,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

11. Sept. 2025

Dear Megan,

My name is Camille Jourdain Hohl, and I am a customer care representative here at lbooks Corporation. Thank you very much for reaching out to us and for letting me know about your request to cancel your order. First and foremost, I want to sincerely apologize for any frustration, uncertainty, or inconvenience that may have led you to this decision. I truly understand that your time is valuable, and it is always my priority to make sure you feel supported and respected in every step of your experience with us.

I can confirm that we have received your cancellation request for order #1417. While we will certainly honor your request if that is ultimately what you would like, I do want to kindly ask if you would be willing to share the reason behind your decision to cancel. Knowing the reason is very helpful for us, both in ensuring that your specific concern is addressed and also in improving our processes for future customers. Sometimes cancellations are related to shipping timelines, product details, or even a misunderstanding about inventory—and if there is any way I can help resolve those concerns, I would be more than happy to do so right away.

For example, if the cancellation request is due to uncertainty about delivery times, I can review the current shipping status and give you a clear update on exactly when your package would arrive. If the concern is about product authenticity or quality, I can provide you with detailed verification of how we source and inspect every item before it leaves our warehouse. If the concern is about returns, I want to reassure you that we maintain a straightforward return policy—if a product ever arrives and does not meet your expectations, you are always protected and can return it for a refund.

Please know that your order is still currently within our handling system. This means there is still a brief window of time before it leaves our warehouse and is collected by the courier. Once a package has been scanned in by the shipping carrier, cancellation becomes more complicated, and the order would instead need to be processed as a return after delivery. Because you reached out at this stage, I can prioritize your case accordingly and act quickly, but I also want to make sure you have the full picture before you decide. If there is any part of this order that we can adjust or clarify to your satisfaction, I would love the opportunity to save you the hassle of canceling altogether.

Megan, I completely respect your decision, whichever way you choose to proceed, but I hope you will allow me the chance to fully understand your concerns and see if there is something we can do to resolve them without needing to cancel. Our team takes great pride in earning the trust of each customer, and I would like to personally make sure that you feel valued, heard, and supported.

For your peace of mind, here are our verified business details: our company operates under BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, and we are located at 6900 Seville Ave, Huntington Park, CA 90255. You can always contact me directly at hello@lbook.co
or by phone at +1 (938) 204-4944 if you would prefer to discuss your cancellation request in more detail. I am available to you and will personally ensure that you receive the answers or solutions you are looking for.

Once again, I want to sincerely apologize for any frustration that may have brought you to this point. At the same time, I want to reassure you that you are in full control of your order and that we will honor your wishes. If you do decide to proceed with the cancellation, I will personally confirm it in writing and ensure that no further action is required from you. If instead you are open to reconsidering, I will do everything possible to resolve your concerns quickly and to your satisfaction.

With warm regards,

Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

4. Sept. 2025

Dear Shane,

My name is Camille Jourdain Hohl, and I want to start by sincerely apologizing for the frustration you have felt with the Pokémon booster bundle you received. I completely understand your disappointment, especially when you noticed differences in texture, printing, and packaging. Authenticity is extremely important in this hobby, and your concerns are valid.

Please allow me to clarify: the products we provide are sourced only through verified distributors who handle licensed Pokémon merchandise. We do not deal with repackaged or counterfeit stock from unregulated marketplaces. That said, Pokémon cards are printed at multiple facilities worldwide, and as a result, minor differences in card feel, foil texture, pack sealing, or even distribution of code cards can appear. These variations are recognized by collectors and do not automatically indicate that an item is fake.

Still, I respect that your experience has left you uncertain. You placed your trust in us, and we want to honor that trust. For this reason, I can offer you two solutions:

Full Refund – If you would prefer not to keep the bundle, I will personally arrange for a return and issue you a full refund once the product arrives back at our facility.

Exchange / Store Credit – If you’d like, we can also provide a replacement product or store credit toward a different item of your choice.

Whichever option you prefer, I will make sure the process is simple and handled quickly.

For your peace of mind, here are our verified business details as confirmation of who we are and our accountability to you: we operate under BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, 6900 Seville Ave, Huntington Park, CA 90255. You may always reach us at hello@lbook.co
or by phone at +1 (938) 204-4944.

Shane, I truly appreciate you taking the time to share your feedback. Even though I firmly believe the product you received is authentic, I want your experience to end on a positive note. Please let me know which solution works best for you, and I will take care of the rest immediately.

Warm regards,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

4. Sept. 2025

Dear A Pinto,

My name is Camille Jourdain Hohl, and I’m a customer care representative here at lbooks Corporation. I wanted to take a moment to thank you sincerely for letting us know that you’ve received your book as ordered. We truly appreciate you taking the time to confirm delivery, as this not only gives us peace of mind but also helps us continue to improve the quality of service we provide to our customers.

I am very glad to hear that your book arrived safely and that everything matched your expectations. At lbooks Corporation, we put great emphasis on making sure each order is handled with care—from sourcing to packaging to delivery. It means a great deal to us when our customers let us know that the process was successful and that their items were received without issue. Your feedback, even something as simple as confirming receipt, reassures us that our efforts are working as intended.

If at any point you find that you have questions about the book you ordered—whether it’s about the edition, care instructions, or if you’d simply like recommendations for similar titles—we are always more than happy to assist you. Many of our customers who order one book end up finding others that match their interests, and we would be delighted to help you discover more if that’s ever something you’d like.

For your peace of mind, let me also provide you with our verified business information so you always know how to reach us: we operate under BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, located at 6900 Seville Ave, Huntington Park, CA 90255. You can reach us by email at hello@lbook.co
or by phone at +1 (938) 204-4944. While our phone line can occasionally experience interruptions, our email inbox is monitored closely, and I personally make sure all messages are answered promptly.

Thank you once again, A Pinto, for sharing your update with us. Your communication helps us build stronger relationships with our customers, and we are grateful for the trust you’ve placed in us. We hope you enjoy your book and that it brings you real value—whether for learning, collecting, or simple enjoyment. Please don’t hesitate to reach out if we can ever be of service again.

Warm regards,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

4. Sept. 2025

Dear Cameron,

I’m Camille Jourdain Hohl, a customer representative at lbooks Corporation, and I want to begin by sincerely apologizing for the experience you’ve had with us. I’ve reviewed your order history and correspondence, and I completely understand your frustration. Four months of uncertainty is absolutely not the standard of care or communication we ever want a customer to experience, and I take your concerns seriously.

You mentioned that our communication was very responsive in the beginning and then seemed to stop. From our side, I see the same history: your initial order in April, the reported attempted delivery, the replacement preparation in early May, and the follow-up approval of the replacement shipment. What I can confirm after investigating again is that the tracking number provided to you does show movement, and as of the most recent carrier updates, the package is marked as delivered to the address associated with your order.

I know this may feel confusing given that the tracking number originally did not appear to update on your end. Shipping companies, particularly when working with international import partners and last-mile delivery through USPS or UPS, can sometimes delay public-facing updates until the package physically arrives at a local facility. This can make it look as though nothing is happening for weeks, even though the item is in motion. It is possible that this created the impression of inactivity when in fact the shipment was progressing through the carrier’s network.

That said, I do not want to dismiss your concern or your skepticism. I understand completely why you might feel misled after such a long wait, and I acknowledge that the breakdown in communication from our team only added to the problem. Our goal is to ensure every customer feels supported at every stage, and in your case we did not meet that standard. For that, I am deeply sorry.

To give you full clarity, I’ve requested a confirmation of proof-of-delivery from the carrier. This will provide exact details, such as the date, time, and address scan of the delivery. Once I receive this, I will share it with you so that you have official documentation in hand. If for any reason the proof indicates an error in delivery, I will escalate immediately and either initiate a reshipment at no cost or issue you a full refund. I want you to feel secure that you will not be left without a resolution.

Cameron, I also want to reassure you about our business. We are not a scam operation. We are a smaller company, which means that unlike Amazon or larger retailers, we sometimes rely on partner carriers who have slower data-sharing with USPS. While this can create delays in visibility, it should not create the level of silence or doubt you’ve experienced. I take full responsibility for the lack of continued follow-up from our side, and I assure you I will personally manage this case until you feel it has been properly resolved.

For your reference and peace of mind, here are our verified business details in one place: our company operates as BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, 6900 Seville Ave, Huntington Park, CA 90255. You may always reach us directly by email at hello@lbook.co
or by phone at +1 (938) 204-4944. If you tried calling before and the line did not connect, that is unacceptable, and I will ensure our phone service is tested and working correctly moving forward.

Alternatively, if you prefer faster communication, you can reach me directly by phone at +1 (938) 204-4944 or by email at hello@lbook.co
. Our office at BONNIE J. CHRISTENSEN LLC, dba lbooks Corporation, 6900 Seville Ave, Huntington Park, CA 90255 is dedicated to supporting you, and I personally will take responsibility for keeping you updated throughout this process until we reach a resolution that feels right to you.

Sincerely,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

4. Sept. 2025

Dear Cory,

My name is Camille Jourdain Hohl, and I am a customer care representative here at lbooks Corporation. First, I want to sincerely thank you for reaching out again and for sharing your honest feedback with us, even though I know it comes from a place of frustration and disappointment. I also want to apologize wholeheartedly for the experience you’ve had so far. It is never our intention for any customer to feel misled or dissatisfied, and I take your concerns very seriously.

I reviewed your order and I can see exactly what you mean about the book you received not matching your expectations. You mentioned that what you ordered was supposed to be a hardcover edition, while what you received appears thinner, flimsier, and not like the book as shown on our site. I completely understand how upsetting this must have been, especially when you were expecting a specific edition and paid accordingly. Receiving something that does not match the description creates not only frustration but also a sense of distrust, and I want to assure you that I take this matter seriously.

Allow me to explain a little more about how this could have happened. Some of the titles we carry are sourced through secondary distribution channels, especially when the official publisher has limited stock in circulation. In these cases, there can be variations in format—for example, certain print runs are made available only in softcover or paperback while others are issued in hardcover. Unfortunately, in some instances, the listing images or details may not clearly distinguish between the editions. That appears to have been the case here, and I deeply regret that this caused you to receive a version of the book that does not meet your expectations.

That said, Cory, I want to be clear: you are not stuck with a product you did not intend to purchase. You have every right to request a return and refund, and I will personally assist you in resolving this. Once we confirm whether you prefer to return the item, we will issue you a prepaid return label so that you can send the book back at no cost to you. As soon as we receive confirmation of the return in transit, I will process a full refund of your order. If you prefer, we can also explore whether the hardcover edition is still obtainable through one of our partner distributors, though availability can be limited.

I also want to address your concerns regarding communication and the BBB. You mentioned that you feel this is the only way to reach us, and that you’ve already filed a complaint. I completely understand your frustration here. While we do our best to maintain open phone and email communication, at times our phone service can be unreliable. For this reason, email remains the most effective way to reach us, and I can assure you your messages are not being ignored. As for the BBB complaint, you are of course entitled to pursue that avenue. What I want you to know is that we are committed to resolving this matter directly and transparently with you, without forcing you into a lengthy or impersonal claims process.

For your peace of mind, let me also provide our verified business information so you know exactly who you are corresponding with: we operate under BONNIE J. CHRISTENSEN LLC, doing business as lbooks Corporation, located at 6900 Seville Ave, Huntington Park, CA 90255. You may contact us directly by email at hello@lbook.co
or by phone at +1 (938) 204-4944. While the phone line can sometimes experience interruptions, our email inbox is monitored closely, and I will personally make sure your case is handled promptly.

Warm regards,
Camille Jourdain Hohl
Customer Care Representative
lbooks Corporation

Antwort von lbooks Corporation

14. Juni 2025

Dear Gina,

I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation. I wanted to personally reach out and thank you for your follow-up message and for taking the time to update your remarks. I truly appreciate your willingness to acknowledge the receipt of your book and to share your thoughts with honesty and clarity—even when the experience didn’t unfold as smoothly as either of us had hoped.

First and foremost, I want to express my sincere gratitude that your book finally made its way to you. I know that doesn’t erase the frustration caused by the long wait and inconsistent communication, but it does mean a great deal to us that you now have the item you ordered. Thank you for allowing us the opportunity to fulfill our commitment to you, even if it took longer than either of us would have preferred.

That said, your frustrations are valid, and I don’t want to brush past them. You were right to expect timely delivery, clear updates, and responsive support. Unfortunately, this experience did not meet those expectations, and for that, I am deeply sorry. One of the biggest challenges we’ve faced in the past several months has been balancing the increase in orders with the growing complexity of international and domestic logistics. Combined with warehouse transitions, customs delays, and a few internal communication gaps, this has resulted in several customers—yourself included—experiencing unacceptable delays.

You were also right to feel let down by the lack of consistent communication during that period. The ability to respond promptly and helpfully is one of our core responsibilities to our customers, and in your case, that effort fell short. We take full accountability for that. I’ve reviewed your case personally, and I want to assure you that your experience has contributed to the broader improvements we’ve made over the last few weeks in how we handle order updates, shipping exceptions, and especially customer outreach. We’re actively increasing our support staffing, tightening coordination with our logistics partners, and redesigning our email update system to ensure better transparency from the moment an order is placed to the time it’s delivered.

Your message reflects both justified disappointment and a generous spirit—and that balance is something we deeply respect. It’s not easy to express frustration and still acknowledge the outcome, and your words remind us that every customer has a story, a standard, and a reason for their order. We don’t take that lightly.

Please know that we’re working every day to become the company we strive to be—one that not only delivers valuable content but does so with reliability, professionalism, and care. Your feedback plays a vital role in helping us stay accountable to that goal.

If there’s ever anything we can do to make things right beyond this delivery—or if you need support with anything in the future—I encourage you to contact us directly. I’ll make sure you’re given personal attention, and that your concerns are handled swiftly and respectfully.

Once again, thank you for the update and for your honesty throughout the process. We’re grateful you gave us the chance to fulfill your order and to learn from the bumps along the way.

If you need further assistance, you are more than welcome to reply directly to this email or contact us at hello@lbooks.co or by phone at +1 (628) 277-3649. We’re available Monday through Saturday and will be happy to assist you further. Our mailing address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location.

Warmest regards,
Camille Jourdain Hohl
Customer Service Representative
lbooks Corporation

Antwort von lbooks Corporation

Aktualisiert am 14. Juni 2025

Dear,

I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation. I truly want to thank you for your patience and for taking the time to voice your concerns. It is very disheartening to hear that your experience with our company has left you feeling frustrated, misled, and ultimately unsatisfied—especially after placing your trust in us.

Please allow me to first extend my deepest apologies for the delay and the way this entire situation has unfolded. I fully understand how upsetting it must be to wait for over two months without receiving your book, especially after receiving multiple reassurances and explanations, none of which ultimately resulted in a resolution. You placed your order in good faith, and it is our responsibility to honor that with clear communication, transparency, and timely delivery. Sadly, we failed you on all counts.

You are absolutely right to expect better service, especially given that you did your due diligence in researching our company before ordering. It’s deeply concerning to us that our failure to deliver has led to a total breakdown in trust. While there have been real disruptions in international shipping and customs clearance processes—including backlogs that resulted from both tariff delays and logistics partner issues—none of that should have left you feeling ignored or taken advantage of. We acknowledge that many customers in similar regions have received shipments under comparable conditions, and it’s understandable that our continued delay seems suspicious. We’re aware that when communication slows down and promises go unfulfilled, it can feel like a scam, and we take full accountability for how that perception was created.

To be clear: it is never our intention to deceive or frustrate anyone. We’re not perfect, but we are a legitimate company, and our mission is to provide valuable resources to our customers. Unfortunately, in your case, we fell far short of that mission.

At this time, I have personally escalated your issue to both our fulfillment and billing teams. We will either reship your order immediately or process a full refund—whichever you prefer. If you’d like a new copy shipped, I will ensure it is expedited and tracked from our domestic facility to prevent further delays. If you prefer a refund, please confirm, and I’ll see that it is issued within the next 24–48 hours. No further action will be required on your part. We want to resolve this once and for all in the way that works best for you.

Once again, I apologize sincerely for the inconvenience and delay. Please feel free to reach out directly to me at hello@lbooks.co or call us at +1 (628) 277-3649 if you have any further questions or need immediate assistance. We are available Monday through Saturday, and our business address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location.

Warmest regards,
Camille Jourdain Hohl
Customer Service Representative
lbooks Corporation

Antwort von lbooks Corporation

14. Juni 2025

Dear France,

I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation, and I want to begin by offering my deepest apologies for the experience you’ve had with us. Your review brought to our attention the distress, confusion, and dissatisfaction that this entire situation has caused you, and I want to personally address your concerns with the sincerity and respect they deserve.

It is truly upsetting to hear that after placing your trust in our company and placing your order, what followed was a long period of delays, conflicting updates, and ultimately a breakdown in communication. We recognize that you were more than patient, following up multiple times and giving us the benefit of the doubt, only to be left feeling unheard and let down. That is not the experience we strive to deliver, and I want to assure you this is not something we take lightly.

While our initial responses may have acknowledged shipping delays—many of which were, and still are, due to international customs backlogs—we should have acted more swiftly to provide a replacement or a refund when your patience wore thin. When you rightfully requested either a reshipment or your money back, our team should have responded immediately with a resolution. Instead, it seems our communication went silent at a crucial moment, and that failure to follow through is unacceptable.

We also acknowledge and regret the confusion surrounding our communication channels. During a recent transition in our support systems and telecom provider, our phone connectivity was temporarily disrupted. We now understand how this created the appearance of a company that was unreachable or disingenuous, especially when combined with slow response times and a lack of clarity about your package’s status. Please know that we’ve since resolved these issues and have made structural improvements to our customer service infrastructure to prevent this from ever happening again.

Regarding your specific order and the $40 charge—please rest assured that we are not only investigating the status of your original shipment but are also moving forward with a full refund unless otherwise directed. If you would still prefer to receive the book you ordered, we are happy to process an expedited reshipment immediately and provide you with a fresh tracking link as soon as it becomes available.

Once again, I offer my sincere apologies for the inconvenience and frustration this situation has caused. We understand that trust is not given lightly, and while we may not be able to undo what has already happened, we hope we can earn a second chance to demonstrate our commitment to our customers. If nothing else, we want you to walk away with the assurance that your voice was heard and that we made every effort to make this right.

If you have any questions, would like to confirm how you’d like to proceed, or need further assistance, you are more than welcome to reply directly to this email or contact us at hello@lbooks.co or by phone at +1 (628) 277-3649. We’re available Monday through Saturday and will be happy to assist you further. Our mailing address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location.

Warm regards,
Camille Jourdain Hohl
Customer Representative
lbooks Corporation

Antwort von lbooks Corporation

24. Mai 2025

Dear Frank Ruiz,

Thank you very much for your follow-up and for taking the time to share your updated experience with us. I want to start by sincerely thanking you for your patience throughout this process and for your understanding despite the significant delays and confusion you encountered. We deeply appreciate your honesty and your willingness to revisit your initial review—it speaks volumes, and it does not go unnoticed.

We truly regret that your original tracking number was not helpful and did not reflect accurate or timely updates. This has been an unfortunate consequence of our transition to a new international delivery partner during the last few months. Due to increased tariffs and shifting logistical costs, we were forced to work with a carrier we had never used before—1ST Express—to continue operating without raising prices for our customers. Unfortunately, this shift came with unforeseen complications. Many of our customers were unable to track their shipments properly or assumed packages had gone missing when in fact they were caught in customs or still en route through international processing.

We also acknowledge that our website currently lists our business address in the United States, and because of that, the expectation is understandably set for faster domestic delivery. You are absolutely right that we should have made the international shipping origin more transparent. That was a failure in communication on our part, and we are actively revising our website and automated emails to clarify shipping timelines and package origins from the moment an order is placed.

We’re relieved and grateful to hear that the book finally arrived in good condition and that it met your expectations in terms of quality. This is the outcome we work for with every order, and while the delays are inexcusable, we’re grateful we could eventually deliver on our promise to you. Your forgiveness and updated feedback mean more than you know.

If you're still considering removing or editing your review, you can usually do so by revisiting the platform where it was posted (Google, Trustpilot, BBB, or Facebook). There should be an “edit” or “delete” option next to your original review. If you have any trouble locating that option, we’d be happy to walk you through the steps or assist however we can.

Lastly, if you need personal assistance at any time or would like real-time updates on any future shipments, please don’t hesitate to contact us directly. You can reach us at hello@lbooks.co or by phone at +1 (628) 277-3649. We’re available Monday through Saturday, and our business address is 407 Blue Spruce Lane, Westminster, MD 21158.

Thank you again, Frank, for your updated note, your understanding, and the opportunity to make this right.

Warm regards,
Camille Jourdain Hohl
Customer Representative
lbooks Corporation