Leaf Envy Bewertungen 

345
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Delivery was fast and reliable and the plant was sent in excellent condition - it’s so vibrant and beautiful! Definitely a great place for all your plant shopping needs. 10/10 would recommend and def... Mehr ansehen

Bewertet mit 1 von 5 Sternen

So disappointed with this company. Tried to send a plant to a friend who had lost a family member. Chased after the 5 days time frame given on website, was given tracking number for order, plant was n... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This is the second plant I have ordered from Leaf Envy and the quality of both the product and the service is great and I would highly recommend. The plants I have ordered have been delivered quickly... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I wanted to buy a Sansierva or mother in laws tongue plants already had the pleated variety but wanted the more beautiful yellow and green striped variety. I am delighted with them only problem I n... Mehr ansehen

Unternehmensdetails

  1. Veranstaltungen & Unterhaltung

Vom Unternehmen geschrieben

We are the destination for plant collectors, plant stylists & plant enthusiasts. Our premium quality products are created for the interior-design obsessed. We help you go from plant newbie to plant fanatic. We are designed to transform lives through nature. Indoor plants, pots & accessories delivered nationwide.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

345 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 20 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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4,4

Alle Bewertungen

(345)

68 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Orders cancelled without explanation. Substantial store credit not Honoured. Ignores all correspondence

This is an awful company. I had over £1500 of credit via a gift card.
Every order from July last year was cancelled without explanation.
I reached out a number of times enquiring about possible issues within the business. I was ignored every time.
I realise times have been difficult for small businesses recently and was willing to forgo the he substantial balance. (I had won a competition and had received a number of products already)
The issue I have is the lack of customer service and the complete absence of any communication.

1. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Dissapointed

Really unhappy. Ordered 3 pots, and 2 arrived smashed. They sent two new ones, and one arrived smashed. Have chased for a refund for over 3 weeks now, and have heard nothing, no reply to my emails. Very disappointing as i used them before and found the plants and pots lovely.

1. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Total lack of customer care raises big questions

Placed 3 orders one after the other, each with a personal message. All orders received the SAME message, two were delivered on the wrong day and one of the plants arrived in a broken unusable pot. I wrote to LeafEnvy straight away, have now chased up 3 times and got no response. Resorting to this so that they might perhaps react this time. Appalling lack of customer care.

4. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Waste of money

Plant arrived all over the place, scooped compost back in pot, plant slowly died, dried up and leafs went crispy and fell off. Complained and was sent a form to fill out. That was a week ago and still nothing. Terrible service and waste of money

29. April 2024
Bewertung ohne vorherige Einladung
Leaf Envy-Logo

Antwort von Leaf Envy

Hi Hannah,

I am truly sorry to hear about your experience with your recent order.

Our customer care team processes and reviews the Plant Care Form to determine the cause of any issues as we aim to provide our customers with a positive experience and satisfaction with our product quality. I apologise for the delay in our response.

I am pleased to inform you that we have sent out a replacement plant for you and included a care guide in our email. We hope this gesture demonstrates our commitment to your satisfaction and that you might consider reevaluating your review. As a small business, your feedback is very important to us, and we strive to learn and improve from every customer interaction.

Thank you for your understanding and patience. If there is anything else we can assist you with, please do not hesitate to reach out to us at info@leafenvy.co.uk

Best regards.
Leaf Envy Team

Bewertet mit 1 von 5 Sternen

Sent a plant with root rot, refused a refund

I did a bulk order of many plants for over £100.
One of the plant I received had root rot.

I have been very reasonable and asked for a refund of the faulty product and sent them pictures and spoken to somebody back-and-forth. In short, they have refused to refund, gave me some excuse of an answer. I will not recommend them. They are a bunch of scammers.

13. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful products, great service

I have ordered multiple plants and pots from this company, all of which have been beautiful and high quality. I had a minor issue with one of my plants (which I believe was damaged during transit) and they were very friendly, helpful, and quick to resolve the problem. I will absolutely buy from them again both for myself and for my interior design clients.

8. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The best plant delivery service in the…

The best plant delivery service in the UK!

It is not the first time I ordered from LeafEnvy and it is always on point.

First, the quality of the plant delivered - nothing to complain, as in the picture. (Frankly speaking, I think I got the cutest fiddle fig ever!)
Secondly, the design of the packaging allowed the plant to be safely delivered, without any damage.
Lastly, all was done very fast with great communication.
Leaf Envy never disappoints :)

6. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Have purchased repeatedly with Leaf…

Have purchased repeatedly with Leaf Envy, always great quality plants and some unusual ones too. Pricing is also good. Shopping experience seamless and I can’t recommend them highly enough!

28. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful specimens, expectedly chosen and packaged

The two plants I ordered were in perfect condition, they looked like they were carefully nurtured, well packaged and hand picked. When I unpacked them I was soo happy. Very happy and I trust this shop to buy all my future plants from; they are the experts!

9. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Super happy with my plant!

Super happy with my plant and plant pot, they're exactly what I wanted. Although the original plant pot I received was cracked during transit, after getting in touch I received excellent customer service from Zorayda who was quick to fix the problem for me and send out a new pot.

19. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing range of plants and customer…

Amazing range of plants and customer service were so helpful when I had questions about which plant would be best for the different areas of my house and the lighting in each room.

I love their approach to education and caring about the plants they sell thriving with their new owners. Would absolutely recommend buying.

15. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I expected better

I expected better. First I spent a lot of money on a plant. The picture on the website looked so lovely. I literally got a plant with four leaves for not far off £100. Rare or not, not as advertised. None the less it was a nice plant, not worth the money but I didn’t want the fight so moved on.
I also subscribed to their monthly plant with pot service. First plant arrived without the pot. I contacted customer service expecting a quick resolution and the missing pot sent. Instead they want pictures of the packaging - no doubt knowing I’d have binned the box. Why would I think to keep a box? After all I have spent with them in one order they must see I’m not doing it to scam them out of a plant pot.

7. Februar 2024
Bewertung ohne vorherige Einladung
Leaf Envy-Logo

Antwort von Leaf Envy

Hi Mark,

Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointment regarding the rare Variegated Monstera you purchased and your experience with our monthly plant subscription service.

Regarding the Variegated Monstera, we understand your frustration, and we apologise if the plant did not meet your expectations. As stated on the product details page and in our policy, due to the rarity of the plant, we cannot guarantee the variegation on the leaves, nor their size. Each plant is unique, and its appearance may vary from the image online. However, we do ensure that the pot size remains consistent with what is advertised. We are glad to hear that you like the plant, despite it being slightly smaller than you thought it would be on arrival.

Regarding your subscription missing the pot, this is indeed highly unusual, and we apologise for the oversight. We request pictures of the packaging not as a means of doubting you but rather to investigate internally with our warehouse team and understand where the issue occurred. It's part of our standard customer service procedure to ensure that such issues are addressed promptly and resolved efficiently.

Once again, we apologise for any inconvenience caused, and we appreciate your understanding as we work to rectify these issues. If you have any further concerns or questions, please don't hesitate to reach out to us.

Sincerely,
Zorayda
Customer Support | Leaf Envy

Bewertet mit 5 von 5 Sternen

Fantastic care and service...

I Love this company. This is the first time I have ordered plants online. I am so happy I bought my plants from Leaf Envy. My plants arrived on time and in perfect condition. The packaging was great, not just a standard box and clearly packed with care. Inside I found care cards, totally unexpected, these have been well thought about and produced. I will not go anywhere else to buy my indoor plants again.
It was fantastic to receive a personal message, the service is second to none. I will be passing on Leaf Envy to everyone I know.
It has been and will be a pleasure to use Leaf Envy and can't wait to order my next plants.
Had to come back. I ordered a Prayer Plant. At first glance it looked fantastic. Being a Prayer Plant when it arrived being in the dark, the leaves were fully closed. 2 days later my Prayer Plant to open up fully. What a beautiful sight I woke up to this morning. Absolutely beautiful.
Thank you.
Neil Thompson.

8. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Customer Care & Service

Had an issue with a plant being delivered damaged due to extremely cold temperatures. Took a few emails to get things sorted but all in all very nice plants and very good customer service from Leaf Envy. Thank you

1. Februar 2024
Bewertung ohne vorherige Einladung

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