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Professional house and office removals and storage company
Vereinigtes Königreich
2,6
5 Bewertungen
Hat keine negativen Bewertungen beantwortet
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Uses shady marketing techniques to target homes that have had a land registry search conducted, they are exploiting a service built to fight fraud as a marketing tool!
Leeways contacted me after seeing the sold sign. Visited my home, gave a fair quote. I was told I would receive a call nearer moving date to confirm the booking. I did receive a call but to tell me they had a scrapped my booking and given it to someone else. Totally and utterly untrustworthy. Do not use them
Reasonably priced, Polite, Professional, thorough. Literally made our moving day so easy. The guys who did the job are a credit to the company. Would definitely recommend to anyone.
Amazing group of guys. Polite, professional and a credit to the company. I would recommend to anyone to use this company
Do not use.
On the day of moving they dragged our items across the floor outside, we asked them not to do this and told the boss on the day. He didn’t check the items that we said they had done this with and upon inflating one of the items we now see that they’ve ripped the entire structure. They will not to replace or repair as we didn’t notify within 14 days as per t&c.
You would have to ensure you check every single item they move for damage within 2 weeks of moving, including every box and inflatable (ours was a bouncy castle- we moved in winter so hadn’t inflated in the snow!) and tell the removal men / watch them with all items to make sure they don’t drag them along the floor and damage them - which they will take no ownership to check if they’ve damaged, even once you’ve told the boss.
Upon telling them and sending pictures the manager wouldn’t even speak with us to awknowledge the damage of something his team saw one of the men drag along the outside floor!
Such a shame that was overall a good experience but leaving no trust.
Antwort von LeeWays Removals & Storage
Hi Mia,
Thank you for your review, it was expected, as you did warn us, if you didn't get what you wanted, you would be writing such a review to tarnish our reputation.
As we said, we welcome that and have nothing to hide.
To add some context to this, as you rightly stated, customers have 14 days after moving to report any damages to us in writing, which we feel is more than reasonable, the industry standard is 7 days in general.
You have failed to mentioned that you reported the damage to us 6 MONTHS AFTER your move.
You didn't report the crew member dragging the bouncy castle on the floor to us by telephone or in writing, until 6 months after your removal took place. You did not, tell the boss on the day, having spoken to the crew since, you told only another crew member that you had seen the item being dragged on the floor. As you well know, that is all that has ever come from yourself regarding this matter - you told a member of our team that was carrying out your move that another member had dragged it on the floor (part of it whilst carrying it, not literally dragged it across the floor) and that is as far as you went with it until 6 months later.
While we completely understand your frustration if you had seen the bouncy castle being dragged along the floor, what we can't understand is why you didn't:
1) Report this to the office by telephone or in writing at the time when you had seen this happen.
2) visually inspect the bouncy castle within a reasonable time frame having seen it 'being dragged along the floor'.
3) Test the item within a reasonable time frame.
We absaloutely, without doubt would have managed this issue with you within a reasonable time frame, had it been reported to our office in a reasonable amount of time, our reputation is everything to us.
Unfortunately, anything could have happened to this bouncy castle within the last 6 months. 6 months to visually check/ test and report damage and expect that we will just pay you £250 without question or you will leave bad feedback all over the internet, is in our opinion, unreasonable considering the circumstances surrounding your claim.
We will always look to come to a satisfactory conclusion with customers regarding any issues with our removal service, our future relies on our reputation but it does have to be reported in a reasonable time frame for obvious reasons.
Hopefully potential customers reading this will see that we are not being unreasonable 6 months after your move and will understand why we have not been able to take this claim any further.
We are grateful that you described the overall service as a good experience, this is reflected in the fact that you have recommended others to us to quite a few others, we are just sorry that it has taken 6 months to check, test and report damage to the item, otherwise we could have reached a satisfactory conclusion with this one quite easily.
All the very best for the future, from all the team at LeeWays Removals
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