The previous companies I used to make my business envelopes would have envelope flaps which didn't stick when peeled or on second orders the return address and logo looked like they were running out... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent product and customer service. This was our first time using Letter Jacket for custom envelopes. We were very impressed with the price and quality. They send a proof out first to be signed-... Mehr ansehen
Unternehmen hat geantwortet
Great customer service! Carrie was so knowledgeable and helpful. The order was delivered in a timely manner and was exactly what was ordered. Wonderful working with Letter Jacket.
Unternehmen hat geantwortet
I spoke at length with Karen regarding our envelope design and she was most helpful. I appreciated her knowledge of the envelopes, printing, possible issues we may come across etc. She was honest and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Letter Jacket
Informationen, die aus verschiedenen externen Quellen stammen
Letter Jacket
Envelopes
Here at Letter Jacket, we are deeply passionate about envelopes. With more than a hundred years of combined experience, our team of top-notch envelopeurs (yes, we invented that word) knows everything there is to know about the manufacturing, application, and customization of high quality paper envelopes.
However, as much as we love envelopes for their own sake, what gets us truly excited is helping people like you solve problems and save money using our envelopes. Whether you own a business, manage an office, or just need to send a lot of mail, we’re here to help.
Shop Our Products:
Regular Envelopes
Window Envelopes
Catalog Envelopes
Booklet Envelopes
Church EnvelopesVom Unternehmen geschrieben
Satisfaction Guaranteed
We are positive you will love your envelopes! If you are not completely satisfied with your purchase, please contact us and we will make it right!
Contact Us
Kontaktinformationen
1130 Quaker Street, 75207, Dallas, Vereinigte Staaten
- 877-280-5083
- support@letterjacketenvelopes.com
- letterjacketenvelopes.com
4,9
Hervorragend
1458 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great Envelopes,
Great Envelopes,
I can always rely on getting my companies envelopes customized with our logo etc.
11. Oktober 2024
Antwort von Letter Jacket
Thank you for letting us know you are happy with your purchase. Thanks for choosing Letter Jacket!
Carrie
They were great to work with
They were great to work with, very responsive and timely with information. Their product is top quality and easy to order.
21. Oktober 2024
Antwort von Letter Jacket
Hi Lauren,
We are glad you are satisfied with your Letter Jacket experience. Thank you for choosing us.
Carrie & Karen
Mehh
5 stars for communication and attentiveness just not happy with the amount of time it takes them to print and ship the order. Ordered almost 2 weeks ago and still do not have.
18. Oktober 2024
Antwort von Letter Jacket
As a business owner you know the importance of reviews. Of course we want to hear great reviews, but we are always open to reviews with issues, but to be fair, those reviews have complete, honest information.
We feel your 3 star review is lacking very pertinent information!
You are correct - you did order almost 2 weeks prior to your order being shipped.
*You left out the part where we requested better artwork than the scan that was uploaded with the order and 4 days and 2 email requests later we received new art and were able to email you a Proof for approval.
*Once we received the proper artwork we promptly emailed you a PDF proof - which stated our turn times were approximately 7-10 business days. This information was also given to you over the phone when you called prior to placing your order.
*Two days after the proof was approved you contacted us asking for tracking information and told us you "assumed" it shipped the day after it was approved. Even though you had been informed of our turn time.
*We informed you your order would ship Wednesday, October 30th.
*On Wednesday, October 30th you asked again for tracking and date of arrival. We informed you your order would indeed ship that day (Wednesday, 10/30).
*You proceeded to tell us: "These envelopes will be irrelevant to my customer if not here by Friday so how can we make sure they are here?". This is the 1st we heard of a deadline.
*We gave you expedited freight options with delivery times. Your response was "Gotcha! Thank you". Then within an hour we receive a 3 star review!
*Once the proof was approved we scheduled your order, printed and shipped within 6 days- fewer than what we quoted.
We appreciate the verbal 5 stars on communication and attentiveness, but we do not think a 3 star review is fair because of your choice to ignore the turn times you were given on more than one occasion.
Antwort von Letter Jacket
Thanks Joseph. We appreciate your feedback.
I found their website to be easy to…
I found their website to be easy to use. I was able to design custom envelopes for our church and they turned out perfect.
2. Oktober 2024
Antwort von Letter Jacket
Thank you Charlotte for the review. We are glad you are satisfied with your Letter Jacket purchase.
Carrie
Easy to work with and speedy
Easy to work with and speedy. The envelopes turned out great!
20. September 2024
Antwort von Letter Jacket
Hi Annie,
We are so glad you like your envelopes. Thanks for choosing LJ for your envelopes.
I was impressed on how fast my item…
I was impressed on how fast my item shipped out and got to me, the prices were by far the best I had come across.
30. September 2024
Antwort von Letter Jacket
Hi Nadim,
We are happy to hear your products arrived quickly and at a great value to you.
Thanks,
Carrie
Unusable Envelopes
Our shipment arrived in a box that was messed up and half the envelopes were crumpled and unusable. Because we had thrown out the box the envelopes arrived in, Letter Jacket would not send us new envelopes. We have never had this issue with other companies when products arrived in this kind of shape. It was disappointing and we won't be using this company again.
10. Oktober 2024
Antwort von Letter Jacket
We love to hear from our customers with praise and issues, but we do ask that your review is fair.
We appreciate that you informed us via email that you had an issue with the delivery of your envelopes. Any damage to your package should be recorded with photos and if possible recorded with the delivery person. Damaged packaging and/or product should not be discarded. We cannot file a claim with the carrier without showing the damage.
Your email informed us that approximately 100 envelopes were damaged, not 1/2 your order, per the photo you sent us.
Our last email to you asked for more information about the issue, we did not consider the issue to be closed. At no time did we say we would not replace envelopes or issue a credit for the damaged envelopes, but for us to do so we need to be able to supply the carrier with proof of damage. If I walk into the carrier and say: "You damaged a package that I had sent to my customer, please pay me for it.", do you think they are going to do that without proper documentation?
Great job on some 9x12 Catalog Envelopes
I ordered some envelopes and the price was reasonable and the shipping was pretty quick too. I'll definately use Letter Jacket again in the future.
27. September 2024
Antwort von Letter Jacket
Hi Jeff,
Thanks for choosing us for your envelope needs. See you soon!
Carrie
Excellent and fast service
Excellent and fast service! I received my order much sooner than anticipated. Colors turned out great!
12. September 2024
Antwort von Letter Jacket
Hi Argelia,
I am glad we could get your order out quickly.
I am so glad the color turned out great!
Thanks for the review.
Carrie
Antwort von Letter Jacket
Hi Paula,
We are glad you are happy with your envelopes.
Thanks,
Carie
Ease of ordering and timely delivery
11. September 2024
Antwort von Letter Jacket
Hi Larry,
We are glad it was easy for you to order and that you got them in a timely manner.
Thanks,
Carrie
Antwort von Letter Jacket
Hi Kelly and thank you for your kind review. I am glad we were able to get these out to you quick.
Carrie
Proofs, size and color.
I would request that when proofs are sent, they come as viewed on an actual envelope size. It is hard to tell the size when just viewing the proof alone and not on the actual return address. Mine turned out too big, but they will do for now. Also, I would suggest that the website list pricing for additional colors. I had to pay twice because the website couldn't calculate the color choices that I needed for my logo.
All in all, quick turn around, professional employees, and a satisfied customer because I'm not going to worry about what is done.
16. September 2024
Antwort von Letter Jacket
Hi Melanie,
Thank you for the wonderful review!
Regarding the 2 issues you referenced:
a.)
We do email proofs as the actual size of the envelope ordered. Please make sure when the Print Box opens that you are printing to Actual Size - there is generally a setting on the Print Box for this that needs to be checked or it will not print to actual size. You ordered a 10 x 13 envelope so your printer/copier will need to be able to print this on an 11 x 17 sheet to print the actual size of the envelope. If you can't do this - please make sure when reviewing the PDF proof that the size is set to 100%.
b.)
Additional Colors. Your artwork was CMTY-4 Color, but when you placed your order it was only for 2 Color Printing.
The website does not give the option to print CMYK-4 Color on 10 x 13 envelopes (and a few other items as well) because there are limitations to printing CMYK-4 Color on these sizes.
This does not mean it cannot be done, but we would need to see the artwork on a case by case basis to determine if we can print CMYK-4 Color on a particular item.
We would need to create the order for you and add it to your account.
I hope this makes sense, but if you have any questions please contact us anytime.
Again, Thank you!!
Antwort von Letter Jacket
Thank you for the review and choosing Letter Jacket.
Carrie
Offering Envelopes Order
We have ordered our offering envelopes from Letter Jacket for several years. This last order was not the same quality we've been accustomed to. In one area the ink was a different color and the printing overall was much lighter in color, less sharp. The paper felt a little thinner and less opaque. And then our logo was a different color than it had been previously. This was on a reprint of the same order we've been getting for several years. Letter Jacket has always done a great job and I hate to even leave this review here! I'd love to be able to come back and leave a 5 star review!
13. September 2024
Antwort von Letter Jacket
Hi Dovey,
Thank you for your continued trust in Letter Jacket for your envelope orders over the years. We truly value your loyalty, and we are sincerely sorry to hear that your most recent order did not meet your expectations. We strive for the highest quality and consistency of each order.
Please feel free to reach out directly to us at 800-280-5083 so we can turn this experience around for you and make it right.
Again, we apologize for the inconvenience and are grateful for your understanding. We look forward to making things right and ensuring you can confidently leave a 5-star review.
Best regards,
Karen and Carrie
Antwort von Letter Jacket
Thanks Walt for you kind review.
Karen & Carrie
On time! Just what we ordered!
Well done, we love our church giving envelopes, above expectations!
13. September 2024
Antwort von Letter Jacket
Hi Sue,
We are glad you like your envelopes. Thanks for choosing Letter Jacket Envelopes.
Carrie
Excellent customer service
Excellent customer service, rapid service and good quality of merchandise.
12. September 2024
Antwort von Letter Jacket
Thank you Rose for your kind words. We appreciate your business.
Carrie & Karen
The product was delivered earlier than…
The product was delivered earlier than expected and the quality is great.
9. September 2024
Antwort von Letter Jacket
Hi Madelyn,
I am so glad we were able to get envelopes out sooner and that you are happy with them.
Thanks,
Carrie
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.