Licenseplace Bewertungen 

490
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Bought a software program from Licenseplace and had an issue with the running of the software. Sent an email to them which was responded to extremely quickly and soon had a remote session programmed... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We were having trouble getting this installed on our laptop and have had lots of calls backwards and forwards trying to fix it. The guy who called today was amazing and had it sorted within 30 minute... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great product, had a few small issues installing but the customer support was rapid and everything was up and running in no time will definitely be back for more software! Thanks again

Bewertet mit 5 von 5 Sternen

I was having issues with my AutoCad 26 and after, (although 20 mins late), a very very long phone call and screen share session the amazing tech guy installed 27 for me and fixed the issue. mindblowi... Mehr ansehen


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

490 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 40 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(490)

490 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Poor customer service when pointing out the advert is wrong

I purchased a Microsoft Office licence advertised through Wowcher, expecting a normal activation key or account-bound licence - the advert specifically promised an activation key to use online.

Instead, I received instructions involving ZIP file downloads and a different installation process from what I expected. This raised concerns, so I did not install or activate anything and requested a refund.

The response was to explain that this was an “alternative channel” and offer technical support or remote installation. However, I would not be comfortable giving remote access to my computer to an unknown third party after already having concerns about the process.

My issue is simple: the product and process supplied did not match what I reasonably believed I was purchasing, and a straightforward refund request has become far more difficult than it should have been.

A better response would have been to acknowledge the customer’s concerns and review whether the product matched the advert. The response has felt like a “the customer is wrong” approach, focused on defending their practices rather than responding to the issue.

28. Juli 2026
Bewertung ohne vorherige Einladung
Licenseplace-Logo

Antwort von Licenseplace

Hi Morgan,

Thank you for taking the time to share your feedback.

We are sorry that the activation process was not what you expected.

We would like to clarify that the product purchased was Microsoft Office Home & Business 2024 for Mac – Lifetime Licence, and the licence was supplied together with the required download and installation instructions.

Not every Microsoft licence type uses the same activation method as a retail licence purchased directly from Microsoft. Some perpetual licence channels use a different installation and activation process, which is why the supplied instructions are provided.

When you contacted us, we did not ignore your concerns. We explained the licence type, provided assistance and offered free technical support, including a remote support session where our technician could guide you through the installation process. Remote support is always performed with the customer present and can be stopped at any time.

However, as you confirmed that you had not installed or activated the software, no technical issue with the product itself had been established. The refund request was based on the fact that the activation method differed from what you expected, rather than a confirmed failure of the software.

We always encourage customers who experience difficulties to contact us first so we can investigate and resolve the issue. We remain available to assist any customer who needs help with installation.

Kind regards,
Licenseplace

Bewertet mit 5 von 5 Sternen

Bought a software program from…

Bought a software program from Licenseplace and had an issue with the running of the software. Sent an email to them which was responded to extremely quickly and soon had a remote session programmed in. Harry From their tech team delt with the problem extremely efficiently and had the issue resolved within a few minutes.
First rate service, would definitely recommend them and would certainly use them again.

28. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great product

Great product, i had a few installation problems he but Harry in customer support was brilliant and assisted me to get everything up and running in no time will definitely be back for more software! Thanks again

26. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great product

Great product, had a few small issues installing but the customer support was rapid and everything was up and running in no time will definitely be back for more software! Thanks again

25. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Pure scam

Pure scammers
Pretending to be legit but obviously cracked files by passing authenticator software.
When challenged on this they asked for proof and when given proof they keep denying.

23. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I had issued while installing and the…

I had issued while installing and the team were happy to book a call to support remotely. They got everything sorted and the person on the phone was very polite and ran me through everything they were doing. Would use them again.

22. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

happy

very good and efficient Elroy spoke to me on the phone and was very patient and helpful very pleased!

22. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Acrobat Pro

Had issues with the program running. Emailed for an appointment, a quick call and remote access and it was sorted very quickly. Great service.

22. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Install Problems

We were having trouble getting this installed on our laptop and have had lots of calls backwards and forwards trying to fix it. The guy who called today was amazing and had it sorted within 30 minutes. He kept us updated with what he was doing and made it all look really simple.

20. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

How refreshing to find a company with…

How refreshing to find a company with excellent customer service. Having purchased a product and experiencing issues with installing both Erik and Elroy were absolutely brilliant, professional, took things at my pace and nothing was too much trouble. Would not hesitate in recommending them. Thank you

20. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Gold standard 5 star service

Excellent communication and customer service. I made a mistake installing software and encountered an error, but they arranged a support phone call and remote session and resolved it within minutes. Very professional and an absolute pleasure to do business with. I am very pleased with all aspects and happy to recommend them to all.

19. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I was having issues with my AutoCad 26…

I was having issues with my AutoCad 26 and after, (although 20 mins late), a very very long phone call and screen share session the amazing tech guy installed 27 for me and fixed the issue. mindblowingly good free service for such a low cost software. I litrally dont know how they do it!

18. Juli 2026
Bewertung ohne vorherige Einladung

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