Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewe... Mehr ansehen
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Das sagen Bewerter
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days... Mehr ansehen
Unternehmen hat geantwortet
We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. Th... Mehr ansehen
Unternehmen hat geantwortet
Customer Service every time. No 'chat bots'. Staff that are genuinely helpful. No problem too small. This then radiates to their installation teams and beyond. Great product, service and price.
Unternehmensdetails
Über Lightning Fibre
Vom Unternehmen geschrieben
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Kontaktinformationen
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Vereinigtes Königreich
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Hervorragend
5100 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great experience
Great experience. Was up and running so quickly which is really appreciated. Rob and Glenn are 2 amazing employees. They did a great job, gave great advice and were super professional. Had a little chat and laugh with them and they interacted with my kids amazingly. Can't praise them more
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your wonderful feedback Stephen. We are so pleased Rob and Glenn delivered such a professional and friendly service and got you connected quickly. Your kind comments mean a great deal to us. ⚡
Rob & Matt were brilliant.
Rob & Matt were brilliant.. so kind & friendly & helpful by resetting tv & mobiles.. could not have been nicer to me… pleased with the service & the wi fi not dropping out… would highly recommend.
14. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased Rob and Matt provided such friendly and helpful service and that you are enjoying a reliable connection. Your recommendation means a great deal to us. Welcome to the Lightning Fibre family! ⚡
After messing me around and cancelled…
After messing me around and cancelled install I finally got connected to lightning fibre.
It seems to work so far
14. März 2026
Antwort von Lightning Fibre
Thank you for your feedback Gary. We are sorry for the initial delays, but pleased to hear the service is now working well. If you are happy with the service going forward, we would really appreciate you considering updating your star rating to reflect your current experience. ⚡
Exccellent service made the switch very easy.
One phone call to lightning fibre was all it took to arrange a switch in our broadband provider. We had nothing else to do but wait a week for the line to be put in. The staff were friendly, efficient and professional.
6. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Rosalyn. We are so pleased the switch was quick and easy and that our team provided friendly and professional service throughout. ⚡
Highly professional service
Fast, efficient, professional, local and welcoming experience overall
12. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased you found the service fast, professional and welcoming throughout. ⚡
Above and Beyond
I can honestly say that everyone at Lightning Fibre has been amazing and provided outstanding service from start to finish.
My top floor property was particularly tricky due to all the Victorian hung tiles and sash windows. Mark carried out a thorough survey and came up with a genius installation plan.
On the day of installation, the team (Nathanial, Jordan & George) were all really friendly and professional, and whilst Mark operated the cherry picker outside, Nathanial completed the work inside the property, making sure it looked neat and tidy, and patiently explained (to a customer with a thousand questions) how everything worked 😊
Can’t thank everyone enough, and just wanted you to know I really appreciate the “above and beyond” attitude that the entire team seems to have.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your amazing feedback Rae. We are so pleased the team were able to overcome the challenges and deliver a smooth and professional installation. We will be sure to pass your kind comments on to Mark, Nathanial, Jordan and George. Your appreciation means a lot to us. ⚡
Very good polite service throughout.
12. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback. We are so pleased you experienced polite and professional service from the team. ⚡
Moved my point for the router…
Moved my point for the router externally - not expensive, really helpful and tidy engineer. Did get another quote - way higher, and any problems would have meant getting remedial work from Lightning Fibre.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you so much for the five stars. We are glad you were happy with the service, pricing and tidy work from our engineer. Your feedback is greatly appreciated. ⚡
Local businesses, great customer service and high spec router
Very helpful from the initial call about what serives, soeeds and equipment provided. Quick to answer their phones. Quality Zyxel router and wifi extenders work brilliantly with no dropouts. Local company, highly recommend them. Much better service than the large national suppliers.
11. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Matt. We are so pleased you are enjoying reliable service and that our team provided clear and helpful support throughout. Your recommendation means a great deal to us. ⚡
Great service
Installation of the broadband went really good. Happy with professional service offered by engineers coming home, respecting our home as much as taking off their shoes when going around in our home!
For the engineers, thank you for great work and 5*
11. März 2026
Antwort von Lightning Fibre
Thank you for your review Agusha. We are so pleased the installation went well and that our engineers were professional and respectful throughout. ⚡
Whenever I have had need to phone…
Whenever I have had need to phone Lightning Fibre you are always friendly and very helpful - eg: a young lady talked me through rebooting my internet for me and I’m ashamed I can’t remember her name but she was brilliant and deserves a medal for her patience- cannot fault you with any dealings I’ve had with any of you - thank you
11. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Sue. We are so pleased you have consistently received friendly and helpful service from the team. It is great to hear the support you received over the phone made such a positive difference. ⚡
Lovely chap treated my very well
Lovely chap treated my very well
Conner is his name. I didn't feel as if I was wasting his time xx
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for your lovely feedback. We are so pleased Conner made you feel at ease and gave you the time and support you needed. Your kind words will be shared with him. ⚡
Fast response!
An engineer Lightning Fibre came the same day as I called and put in a new modem and got the connections working again. Engineer was very helpful and friendly.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lightning Fibre
Thank you for the five stars Simon. We are glad the issue was resolved quickly and that you received helpful and friendly service. ⚡
A pleasant experience
The whole experience was pleasant and stress free. All of my questions were answered prior to signing up.
The engineers installing the cable and boxes were friendly and helpful and the system works well.
10. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Steve. We are so pleased the process was smooth from start to finish and that the team provided helpful and friendly service throughout. ⚡
Antwort von Lightning Fibre
Thank you so much for the five stars Robert. We are glad your installation was completed early and to your satisfaction. ⚡
Great product Great price
The install team turned put router where we wanted it no mess no hassle done quickly. Speeds as told plus a couple of persent more price is great thanks for this
10. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback Peter. We are so pleased the installation was quick and straightforward, and that you are enjoying even better speeds than expected. Your support means a great deal to us. ⚡
Brilliant
Customer service always top drawer. We struggled to get the fibre cable up to our property for several months but it was out of LFs control. Eventually they were able to remove the blockage in the duct. From that point on the installation and sign up process was seamless. The engineers were polite, respectful of my property and had no issues with my request to locate the cable around the side of my property through an existing hole previously used by an old satellite cable. The work was neat and tidy and cable on the wall barely noticeable. Since connection the speed has been fantastic and has greatly improved our experience with working from home and streaming.
6. März 2026
Antwort von Lightning Fibre
Thank you for your wonderful feedback GJ. We are so pleased we were able to overcome the initial challenges and provide a seamless installation. It is great to hear the team delivered a tidy and professional service and that you are enjoying the improved speeds. ⚡
Very pleased
10. März 2026
Antwort von Lightning Fibre
Thank you for the five stars Heather. We are so glad you are happy with the service. ⚡
The two guys were efficient
The two guys were efficient, personable and polite. They couldn't have been better in any way.
7. März 2026
Antwort von Lightning Fibre
Thank you for your fantastic five star review Michelle. We are delighted to hear the team were efficient, personable and polite, and that they made such a positive impression. Your kind feedback means a great deal to us. ⚡
Antwort von Lightning Fibre
Thanks so much for the five stars. We are delighted you had a great experience. ⚡
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