Live streaming for VIDEO ONLY! No audio upload option is available.
So. I tried out this service because I run a few channels that deal with audio streaming with looping video backgrounds. I purchased the $119 plan as that seemed to be what I needed which is the top tier they offer.
I logged on and the first thing that I noticed was no audio upload so... In essence, if you're doing nature sounds with a black background. You still have to create a video file for this and the one I created was 50GB for a total allotted 100GB which means that I would only be able to stream 2 videos to 40 destinations.
Within the first hour that I noticed that there was ABSOLUTELY no work-around to add just a 7mb video loop and a 600mb MP3 (Like You Could in OBS), I contacted the owner (Wahaj) via on-site chat and requested a refund and explained the issue. The next morning, I woke up and saw that my message had been read but there was no response. I figured "The guy's the CEO, probably busy, has a lot to do... I'll wait". 8PM and no response. I wrote a second message saying that I find it quite disrespectful that he just glanced over my issue and did not write anything back. A little while later I received a message stating that he was taking up my issue with the engineers; So, I wait.
Next day. Same thing. Finally I had mentioned that if he and the "Engineers" were not looking for a solution then I want to proceed with a refund request as I have not used his service at all!
He basically copied and pasted the refund policy to the chat and then asked if I could explain my issue (Which I already had). I stated again what my issue was and, I even gave a piece of advice to just add the audio upload feature as this could possibly attract more customers his way.
To that point, I was met with hostility and beratement. Not only was it hostility and beratement but also an insult to my intelligence stating that I had not even made any type of valid point or request.
Verbatim, Here is my response:
I don't believe that asking for there to be an audio upload is unreasonable. I am sorry that you feel that way but I did outline my concern and possible insight. I am also sorry that you feel negatively about my remarks as I'm trying to outline the best way that I can.
I could be an angry customer and call you a thief and basically berate this entire process. However, I've been nothing but friendly in trying to outline my issue and an attempt to resolve as again, I have not used your product. This has now been met with hostility on your part, sir.
So, since you're asking me to make a feature request. Please, if possible, Sir... I would suggest and, would appreciate if you made an audio upload a possibility.
I did even notify him that I had contacted his payment vendor for a possible payment reversal as I could see this was going absolutely nowhere.
Long story short. If you're looking to stream your 1080p or 4K videos (Which require a lot of disk space) then I would look somewhere else or, just buy one of the smaller packages. Otherwise, there are other hosting sites (livereacting.com for example) that can be of better use.
The price point is what sold me initially but, the functionality is not there and; moreover, to be met with hostility on the part of the owner is just unreasonable.
He did suggest that I make 1 hr long videos and post those so, if that sounds like you then the price point is there for that consideration. But if you have 3 channels that have 12 streams going and you need a user friendly service... This is not it. 1 start from me but again. If 1 hour long videos looping are your thing then they're worth checking out as again; the cost for service is one of the better ones I've seen digging around the web.
Good luck to all.
4. November 2024
Bewertung ohne vorherige Einladung