LKM Aesthetics Supplies  Bewertungen 95

I had a terrible experience with LKM Aesthetic and DPD.

I ordered aesthetic products worth £179.98 on 18th December 2024. I received an email stating that my parcel would be delivered by DPD to my flat on 19th December 2024. I was home all day, yet I received a message saying, “Your parcel will be delivered today.” A few hours later, I got another message saying, “Sorry, we missed you — please collect your parcel from the local DPD shop.”

No one ever came to my flat — the driver never attempted delivery. I was unable to collect the parcel from the local shop due to personal reasons, and shortly after, I received a message saying the parcel had been returned.

Since then, I have contacted both DPD and LKM Aesthetic multiple times, asking for my parcel or a refund. LKM Aesthetic told me they never received the return and refused to refund me. I opened an investigation — but now 7 months later, I still haven’t received my money back.
Every time I contacted DPD, they told me I don’t have an account with them and that only the sender can get involved. LKM Aesthetic has not followed up or taken any responsibility to resolve the issue.
This has been a complete lack of accountability and customer care from both companies. Neither DPD nor LKM Aesthetic has helped me or taken ownership of the situation.
This is a shameful way to treat a paying customer. I feel ignored, frustrated, and extremely disappointed. I will not be using either company again, and I do not recommend them to anyone.
“ I have contacted DPD multiple times, and they clearly told me that only the sender — you, LKM Aesthetic — can raise a proper investigation or claim. I do not have an account with DPD, so I cannot take it further myself.
You keep saying the parcel was “delivered,” but no delivery attempt was made at my flat, and DPD themselves confirmed that.
It's very disappointing that instead of helping your customer, you're passing blame. As the business that took my money and arranged the delivery, you are responsible for supporting your customers — not ignoring them.
It has now been over 7 months, and I am still out of pocket £179.98. This is unacceptable customer service.”

Very good filler

Great service, fast delivery and quality products.

Fast checkout. Sent quickly

Quick dispatch, products always well packaged and no damage. Great communication from LKM Aesthetics letting you know exactly when your order will be arriving and always quick to answer any queries.

Excellent service

The delivery of the order was very fast. And I was kept on track with everything. Thank you so much 🥰

Quick delivery, no problems with the company. Ordered a skin booster to use with a microneedle pen. Not sure if it’s enough for the deep line I wanted it before and don’t know what I’m doing with the needles to fill it. Don’t want to make a mistake. But will keep trying with it. Wish I bought 2 of them as the delivery and tax bumped the total up a fair bit. Which is fair enough.

I received the order quickly and without any problems

Very easy to order from and extremely quick delivery.

I highly recommend this company, customer service is great and the delivery service is excellent 👌

The staff at Lkm are always very helpful at getting my orders out to me asap

Always used this company and never have any issues. Amazing company

Quick delivery, great products and service

great service fast delivery! kind and friendly staff🤍

All fillers are coming with no expairy date has all removed by the seller unfortunately

Excellent service, fast shipping too, thank you!

Great updated on tracking and delivery, fast and efficient. Thankyou

Love the product and very quick delivery
highly recommend