Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Mehr ansehen
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Mehr ansehen
Unternehmen hat geantwortet
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
North Orange Street 1209, 19801, Wilmington, Vereinigtes Königreich
- lookfantastic.ae
3,3
Akzeptabel
4362 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Lookfantastic has been my go-to for…
Lookfantastic has been my go-to for last 11 years I have been an expat and I support them and their delivery service and products are impeccable!
9. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to order and good prices!
12. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
An item I ordered was missing from the…
An item I ordered was missing from the order of 3 items with no advice whatsoever from you. I had to enquire about it and it was then you advised there was a problem with the item during processing and that you would investigate further.
You subsequently advised the item was out of stock and my order was cancelled. This was only a couple of days ago and to my surprise, I saw it listed on your online shop as 'in stock'.
Not good customer experience.
12. April 2026
Antwort von Lookfantastic
Hello,
We appreciate you bringing this to our attention. We're sorry an item was missing from your order and for the lack of communication. We'll investigate the stock discrepancy and review our processes to prevent this from happening again. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Excellent service extremelyfast delivery service very satisfied satisfied
Excellent service extremely satisfied
11. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwort von Lookfantastic
Hello Reim,
We regret that your refund wasn't processed after the cancellation. We'll investigate the issue to determine what occurred. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
I didn’t Got the item until not ??
4. April 2026
Antwort von Lookfantastic
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Super cute and super fast y'all
Super cute and super fast y'all . What more do you need ?
9. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very easy to use page
Very easy to use page. And you have the option for Apple Pay, instead of giving card details
8. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I got charged extra and more than the…
I got charged extra and more than the full amount plus shipping. I don’t understand??
7. April 2026
Antwort von Lookfantastic
Hello,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
never again
never again. its hard to believe how one order could completely ruin brand perception. not sure if their products are original. products were split into 2 packages. i had to pay duties for, i had no idea at the time of placing an order. i think due to logistics, products have either got spoilt or just fake. never again
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lookfantastic
Hello Rita,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
Unexpected additional delivery charge…
Unexpected additional delivery charge after already paying AED 100. If this is customs/clearance, it should be clearly communicated upfront. This impacts trust.
6. April 2026
Antwort von Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
There was no space for me to put your…
There was no space for me to put your code "TREAT" even though i had an email from you on it. I've lost out on 25% off.
6. April 2026
Antwort von Lookfantastic
Hello,
We regret that you encountered difficulty using the code and missed the discount. We appreciate you bringing this to our attention. We'll look into this issue.
A message has been sent to your account.
Kind regards,
Liam
Amazing products and good discounts
1. April 2026
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Bad delivery !!!!
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or faster delivery. In addition,i just realised that my order is divided into seperate packages!! It means i wont get all the items together!!!
27. März 2026
Antwort von Lookfantastic
Hi Lina,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwort von Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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