Lumeria Bewertungen 48

Customer service was excellent
Lights look beautiful
Really pleased

Took way too long to arrive, even after reminding them to actually send product to me. Paid for tracked shipping and couldn’t track it as it was never registered. Lamp felt light and of cheap quality. Lamp didn’t work and after asking for refund I was offered a replacement. I opened up the product myself to understand the problem and found awful solder joints, snapped connectors and a whole capacitor component missing. I would not trust charging one of these products in my house for sure! Highly recommend staying away from this company.

Professional really really understanding when it comes to a refund or another item being sent out
I bought mine in 2025 Jan and the lights went off ff on one of my lamps
Can yiu believe they are sending me another one out.. So kind and considerate people I really advise people to use them s website they are truly good people
Thankyou to all admin for everything

Lumeria are so lovely to deal with. They're very cutomer care oriented and have great communications with you.
The four lights I bought are so stylish and all work perfectly. They arrived well packed and in tip top condition. Such exceĺlent value and range, I would certainly recommend and buy again. Great job Lumeria and many thanks.

I purchased some lights from this company but unfortunately one was faulty. Once they knew the situation they immediately rectified the problem and sent a replacement. Their customer service is first rate especially Anna. I would buy from them again.

Ordered some beautiful lamps which arrived having been slightly damaged in the post. I contacted lumeria who immediately responded and organised a solution. They were extremely helpful providing excellent
customer service. The lamps are fantastic , I would highly recommend using lumeria as they have amazing products and provide an excellent service.

After 3 attempts and over a month long the delivery was lost and i waited another month to finally receive the replacement items… partially damaged!
Anna was good in service recovery though however i had to go through all the trouble for a replacement order again and waited another month long for my items. And the items are not what i expected, they are cheap replica Temu like quality! Never.

Just as a follow up to my previous review, I recently had an issue with my lamp charging. I contacted the company (Anna) by email and she resolved the problem in an efficient and speedy manner.
In this day and age, It was so refreshing to have an early response to my email and the way my issue was dealt with has been refreshing. Excellent!

I love the design of this lamp and when things went a bit awry with the delivery I was taken care of very well, explanations were given and all the products arrived safely.

Customer service is the only positive aspect of this company. Anna was so helpful and prompt in her replies to problems.
Products are not cheap to buy . Quality wise I would compare them to products bought on a street market. Cannot imagine them lasting any length of time.

Great stylish product which arrived super quick. One of the lights was faulty (the usb charger wasn’t properly connected on the inside of the lamp so I couldn’t connect my usb cable) and Anna from the company jumped on it straight away and a new lamp is heading my way. Great customer service !

So impressed. I had a faulty lamp so I contacted customer service and they replied almost immediately.
After discussing the issue. I was sent email with a replacement coming.
I thought my experience with customer service was professional ..prompt and quick. Couldn’t fault them.
I would definitely purchase from Lumeria again.

They have very responsive customer relations. My parcel was slightly delayed, but their response made up for it.
Very good product also.

Great Lamps and a very helpful customer service, would definitely recommend!

Stylish lamps that look good on the dining table and on a shelf when reading. One had a charging problem but customer service responded very promptly and replaced the item immediately.

Customer services were brilliant

I was delighted with two small lamps which I had bought to brighten a dark part of our hallway. Sadly there was a problem as they were not fully charging. I contacted Anna in customer services and she arranged for two replacements to be sent. These lamps are perfect and look lovely.
Anna was prompt with her responses to all my queries which she answered efficiently and with good humour.

Really lovely after sales care from Anna which can be very rare.

Lamp took an inordinate of time to arrive. When it did, it was in damaged packaging, broken and of extremely poor quality. Original price was £59.95...I paid £29.95 as it was on sale. Would say the item is worth about £3. Update: Lumeria have now confirmed a refund has been generated, and asked me to remove my review. I still stand by my comments about the extremely poor quality of the product.

I had to contact Customer Services as part of my order hadn’t arrived. Anna was most helpful - she responded promptly and sorted the issue immediately. Lumier’s Customer Services Department is first-class.