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LUSHER is a female-owned and operated company dedicated to preserving the artistry of traditional Italian leather craftsmanship Every LUSHER bag and belt is thoughtfully designed and 100% handcrafted in Italy in the renowned Emilia-Romagna region, where generations of skilled artisans continue Italy's rich tradition of leather craftsmanship. Produced in very small batches using premium Italian leather, each piece is individually finished by hand, embracing slow fashion over mass production and creating timeless designs made to be treasured for years. Unlike traditional luxury retailers, we sell exclusively through LUSHER.co allowing us to offer exceptional Italian craftsmanship directly to our customers without the retail markup. We also ship directly into the USA, so American customers can shop with confidence—without unexpected duties, import taxes, or tariffs. Every order is carefully inspected before it leaves our Italian workshop, and every customer email is answered personally by our small team. We're proud to provide the kind of thoughtful, personal customer care that's becoming increasingly rare. Thank you for supporting genuine Italian craftsmanship, independent artisan families, and a small business committed to quality, sustainability, and timeless design.
Ravenna, Italien
3,7
6 Bewertungen
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This was my second Lusher purchase, fast shipping and just the most beautiful bags
Cannot wait for my next :-)
Antwort von Lusher
Hi Mallory! You chose the coolest bags - great choices :) Thank you so much for taking time to share your experience shopping with Lusher. We can't wait to help you find your next bag. You made our day!
I’ve been shopping with LUSHER since 2017, when they first started selling directly to customers, and after all these years, LUSHER is still the first place I go when I’m looking for a new bag.
What originally caught my attention was the leather, and that is still one of the things I love most about the brand. LUSHER is exceptional when it comes to genuine Italian vintage leather. This isn’t inexpensive leather made to look “vintage” with a finish or treatment. The leather itself has that beautiful, soft, lived-in character that makes every bag feel unique. It’s the kind of leather I would normally expect to pay hundreds more for, and honestly, I think the bags are worth every penny.
I’ve also always had a really good experience with customer service. The women behind LUSHER are kind, personable and incredibly efficient, and I personally appreciate being able to communicate with real people who know the bags and genuinely care about the brand. Emails are answered quickly, questions are handled without making you feel like you’re dealing with a big impersonal company, and orders are processed and shipped quickly. That kind of service has been consistent for me over many years.
I’ve only returned a couple of things over the years, mostly because I have a habit of ordering more than one colour when I can’t decide — and more often than not, I end up keeping both! But when I have returned something, it has been incredibly easy. I simply sent an email, received a return shipping label and sent the bag back. No hassle, no runaround.
What’s really impressed me is how much LUSHER has continued to evolve. The brand has gotten better and better over the years, with an amazing variety of styles, colours and leather finishes, while still keeping the things that made me fall in love with it in the first place.
I’m also very happy to support a female-owned business that is clearly run with so much care and attention to quality. Beautiful, well-made goods that are made to last are something I’m happy to spend my money on, especially when they’re coming from a small business that truly cares about what it’s creating and offers personal assistance to each customer.
After shopping with LUSHER for nearly a decade, I can honestly say it’s my go-to bag store. I’ve recommended them to friends many times and will continue to do so. If you’re considering buying your first LUSHER bag, I wouldn’t hesitate — the quality, the leather and the customer service have kept me coming back for years.
Antwort von Lusher
Thank you so much for your kind words, your thoughtful review, and most of all, for supporting LUSHER for nearly 10 years!
We truly love what we do—creating genuine, lived-in Italian leather bags for women who appreciate beautiful things that feel personal, timeless and made to be lived with.
Having customers like you who have been with us since the beginning and take the time to share your experience with others means so much to us and help our creative juices flowing.
Your review not only made our day, it helps other women discover LUSHER and feel confident about giving us a try. It's always our goal to make the companion to share lifes adventures.
Thank you for being part of our journey. We appreciate you more than you know. ❤️
This bag is so beautiful. I loved the company’s bags so much that within a two month period, I purchased three bags from them. I truly had thought that I found a bag company that I would be a customer for life. The leather is gorgeous , the designs are beautiful. Unfortunately, the magnetic clasp on my $400 bag fell apart in less than a month of normal use. The company offered $100 toward a local repair instead of replacing the bag.
Initially, I agreed to this, but after a day, I realized that was insufficient and that they needed to give me a full refund or send me a brand new bag to remedy the issue. They refused, saying that they had already processed my request and then from that point on, they didn’t respond to a single email from me. Because the hardware is proprietary, the repair shop couldn’t obtain matching parts and had to use generic hardware that completely changed the look of the bag. The repair solved the functional problem but ruined the aesthetic that I paid for. I asked the company to reconsider after showing them pictures of the repair , but they have yet to respond to any of my emails. I still think the bags are beautiful, but based on my experience, I can’t recommend spending this much unless you’re comfortable with the level of customer service if something goes wrong. I also question the quality and durability of the bags based on this experience.
Antwort von Lusher
First, we'd sincerely like to thank you for your continued support of LUSHER and for your recent purchase of your Black Star Tote. Your trust in our customer care, service, and our handcrafted Italian leather bags reflects the lasting relationships we strive to build with every customer. Your confidence means a great deal to our small, female-owned and managed company.
We'd also like to provide some additional context for anyone reading your review.
When you contacted us on May 30 regarding the magnetic clasp, we responded personally within just a few hours. After you shared how much you loved your bag and wanted to continue using it, we asked if we could provide you with a $100 refund toward having the internal magnetic snap professionally repaired by a local leather bag repair specialist.
You replied just minutes later that you were happy with this solution, asking, "Do you need my information or do you have it on file?" We replied that we already had your information from your original order and confirmed that your refund would be issued to your original method of payment. The $100 refund was processed immediately and credited back to your credit card within 12 hours.
The repair we were made aware of was for the internal magnetic snap, concealed beneath the leather flap. Because this component is hidden during normal use, replacing it should not alter the appearance of the bag. The photographs you later shared confirmed that the replacement magnetic snap closely matched the original and had been successfully repaired.
We understand from the photographs you provided that the small exterior antique brass snap was also replaced using a decorative blue leather snap. If this modification was made without your approval, we would absolutely encourage you to contact the leather repair specialist and ask that the original brass hardware be reinstated. While repair methods and replacement hardware are ultimately at the customer's discretion in consultation with their chosen repair specialist, we would have preferred to see the repair completed in a way that preserved the bag's original handcrafted design. Unfortunately, once the bag had been altered by a third party, we were no longer able to accept it back for a refund or replacement.
At LUSHER, we take great pride in both our craftsmanship and our customer care. In this case, we responded within hours, worked with you to find a solution that allowed you to continue enjoying the bag you told us you loved, and processed your agreed refund immediately. While we're genuinely sorry the third-party repair resulted in an exterior modification you weren't happy with, that outcome was unfortunately outside of our control.
We sincerely appreciate your support and wish you many years of enjoyment with your LUSHER collection.
Lusher is a great brand to buy genuine vintage Italian leather bags from. The leather is incredible and I've always had great experience talking with the customer support team. Shipping is within a day of my orders. I bought myself both a backpack and sling bag and my wife loves her Quest backpack and Hero tote which she uses everyday. I'm really happy to recommend this small business creating really amazing leather and styles!
Antwort von Lusher
Hi Tobias, Thank you taking time to leave a kind, helpful and supportive review of your experience shopping with us at LUSHER for both you and your wife. We were so excited to help with your special order request and are so glad your wife loves her Quest and continues to shop with us. We're so glad you found us. Kindly the Lusher Team!
Great customer service, delivery in 4 days. Unfortunately, as soon as I lifted up the box I knew I was in trouble. Unless they had included a 2 lb. box of chocolates, this purse was heavy! And it is. It is exquisitely made, wonderful, thick buttery leather, great design and organization. But already heavier empty than any other handbag I own full. Since I bought it on sale I can't return it. I really want to love it so I will renew my relationship with my chiropractor, maybe lift a few weights and see how I make out. Wish me luck.
Antwort von Lusher
Thank you for taking the time to share your experience and for your kind words about our customer service, craftsmanship, and fast delivery. We're delighted your Hero Travel Tote arrived just four days after placing your order and that you appreciated the buttery Italian leather, thoughtful organization, and quality of its construction.
The Hero Travel Tote was intentionally described and designed as an large oversized leather weekender, handcrafted from premium Italian leather with multiple exterior pockets, zippered compartments, and substantial hardware. Because it is designed for travel rather than as a lightweight everyday handbag, its dimensions, approximate weight, and detailed specifications are all provided in the product description to help customers make an informed choice before purchasing.
We also noticed you didn't contact our Customer Care team before leaving your review. We personally answer every customer email and are always happy to help answer questions or discuss any concerns. We would have welcomed the opportunity to speak with you directly.
We truly appreciate your comments about the quality of the leather and craftsmanship. We hope you'll enjoy your Hero Travel Tote for many years to come, and thank you for supporting our small, female-owned company and the talented artisan families in Italy who handcraft every LUSHER piece.
I purchased my first Lusher bag in 2017 and am still carrying my HERO bag everyday from work to shopping, I even used it for heavy groceries and it's just more beautiful with time and wear. I now have 5 purses, backpacks and sling bags and am always excited to see their new designs.
Antwort von Lusher
Hi Laura, Thank you for sharing your experience shopping with us at LUSHER, we appreciate you taking time to leave a help, kind and supportive review. We are so glad your loving your Quests, Slings and I noticed your recent order and review of your Calla Lily Hobo - we are so happy you found us!
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