Amazing service from Roman at Luxe Mattress! 5 Stars! I love that Luxe Mattress uses a survey after you choose your mattress—it really helps ensure you get the right fit for your body. Even though t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ahmer was very helpful in the delivery but the company did not inform me in advance of the delivery and it came as a surprise. the plastic bag I ordered was missing for the old mattress pickup as well... Mehr ansehen
Bought this mattress after having purchased a Tempur mattress for over £1600. The Tempur was awful. Luxe have given me exactly what I wanted - a firm, memory foam mattress where you don't sink into t... Mehr ansehen
The mattress is excellent; it’s exactly what I ever wanted, firm but not too hard. I am very pleased with the order. I was really reluctant to purchase such a big item online without even trying it bu... Mehr ansehen
Unternehmensdetails
Über Luxe Mattresses & Beds UK
Vom Unternehmen geschrieben
About Luxe Mattresses
Welcome to Luxe Mattresses, where comfort meets craftsmanship. Since 2010, we have been manufacturing premium mattresses and luxury beds in London, combining innovation, quality, and style to deliver the perfect sleep solutions. Specializing in memory foam, hybrid mattresses, Organic Latex, and Divan & ottoman beds, our products are thoughtfully designed to cater to diverse sleep preferences and storage needs.
At Luxe Mattresses, we believe that a great night’s sleep is essential for a healthier and happier life. That’s why we use only the finest materials, ensuring that every mattress and bed we create is durable, supportive, and indulgently comfortable. Our memory foam mattresses contour to your body for personalized support, while our hybrid mattresses blend traditional and modern technologies for the best of both worlds. For added convenience and elegance, our ottoman beds and divan beds combine functionality with stunning designs, offering stylish storage solutions.
Customer satisfaction is at the heart of everything we do. Backed by long warranties and a commitment to superior craftsmanship, we strive to exceed expectations with every product. Whether you're upgrading your bedroom or seeking the ultimate sleep experience, Luxe Mattresses has you covered.
Discover the difference of luxurious, handcrafted sleep solutions today!
Kontaktinformationen
25 Cabot Square, Canary Wharf, London, E14 4QZ, London, Vereinigtes Königreich
- 020 4572 5122
- info@luxemattresses.co.uk
- luxemattresses.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very great service
Very great service, Ahmer did a wonderful job carrying the mattress into our home.
Super friendly and cheers chap
Attentive Staff
Alex was with me for over 30 minutes answering all my questions. Have been using their mattress for around 3 years now, very satisfied with the quality and their customer service
Great Service
Great sales representative, took the time to help me choose the right mattress for my needs and the delivery guy was very friendly and supportive too.
The delivery was amazing
The delivery was amazing, Izhar was very helpful. The mattress is also good.
Great service by Ahmer
Great service by Ahmer, helped me move the mattress upstairs, could have not done it without his help. Very friendly staff
I just want to thanks AHMER and the…
I just want to thanks AHMER and the person who recruited AHMER for this job.. he is a mind blowing person by his honesty and experience....he deals and advised me to buy majestic 11000 mattresses as i was so confused at that time to buy which one..I just tell him my concern and he suggested me very well accordingto that...I m very much impressed and happy to have this mattresses after so many searches..now at last I got the best mattresses from last 6 years..I recommend everyone to try at least one time luxe brand mattresses from one and only a genuine honest person named as AHMER....thanks luxe and AHMER for this suggestion......
Luxe scammers…
I purchased a mattress from these croocks on this website whereas the item isn't delivered but on tracking showed delivered by luck I paid with klarna but I emailed these company to cancel my order because of not receiving email reply I called the company and this guy spoke harshly with hostility when I told him I will go to Ombudsman he said go to t courts I don't care but when I seriously told him I will ask klarna to intervene he still wanted 15 pounds off from full refund then I told him I will report on Trust Pilot a Ombudsman he was ready to cancel. I asked him for my account password which was working untill I paid but didn't work when I wanted to cancel. He gave me another website to cancel and he asked to sign up on there but even that didn't work then he said I will cancel from my end and send you email confirmation of cancellation I said OK send me email of cancellation. The email of cancellation was from Luxe mattress but you all know Klarna was asked funds for this purchase of my luxe mattress from Next millionaire and I don't know who is selling online mattress from next millionaire
I have raised scam report and cancellation of order on their website. They have told me to was for 7days. Imagine buying online has become a nightmare.
Google must stop advertising for scammers. I am going to take further steps if this scammed thinks of cheating me. One more thing I tracked this on one of the luxe my email it shows as delivered whereas I never received anything yet from this scammed also I have other emails as proof of evidence to prove it. If at all they think too smart of themselves I have security cameras all around me to show when did they deliver?
The 2 mattresses i never said were cancelled or returned i purchased from Argos and from another provider they are here in my house and both were sold with positive reviews on their sites after using i regret buying thats what I told your guy. That's why it's always better to look before purchasing a mattress because you end up buying rubbish towards the end.
And you mentioned about reviews why would I give reviews online it's my wish because of my fake words another person will buy something and regret. I use trust pilot when something goes really wrong.

Antwort von Luxe Mattresses & Beds UK
Had to return, not fully reimbursed
We ordered a medium firm mattress that was way too soft, bulky, and heavy. We considered an exchange but 1) we had to pay extra even for the same model because their prices increased and 2) if we didn't like it we would be stuck with it. Hence, we decided to return and seek full reimbursement as advertised. Scheduling the return was a pain (they gave us "Saturday or Sunday" as the time window; we had to call on Saturday to get a narrower slot). We did everything as requested but somehow received a reimbursement for £13 less than what we paid. I've been trying to contact them to at least get an explanation but no success. It seems quite arbitrary and petty, and I wonder what game they are playing. I wouldn't recommend a vendor like this. Also, more generally, I wouldn't recommend buying a mattress off the internet at all. It is so subjective that it's best to try it in person.

Antwort von Luxe Mattresses & Beds UK
Received the mattresses
Received the mattresses - the service was amazing and very helpful: Izhar really went extra mile to help us and listen to our needs. Thank you
Thank you Izhar for your service
Great experience
Great experience, very helpful upon delivery. Hoping the mattress is as great.
Delivery was so quick and excellent…
Delivery was so quick and excellent service from Izhar was extraordinary.. Im so impressed!!
Very prompt delivery
Very prompt delivery . Very friendly people . Updated the product delivery very professionally .
Excellent service
Excellent service, on time, professional and cordial. Higly recommend.
The mattress is great and Izhar…
The mattress is great and Izhar delivered it before time. He was really great, polite and professional. Keep it up guys. Thanks
Great experience with Luxe and Izhar.
Excellent mattress
Excellent mattress. You can buy without any hesitation. Great Mattress I used ever
Great service and Izhar did great job…
Great service and Izhar did great job delivering mattress us as last customer of the day already out of w/hours - thanks a lot
I ordered cash on delivery and it is…
I ordered cash on delivery and it is delivered safely and quality is next level .
Amazing service and great mattress
Amazing service and great mattress , thank you so much!
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