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Luxus Home and Garden is an award-winning manufacturer and distributor of sustainable, high-quality teak garden furniture, proudly based in Sydney. We specialize in delivering luxurious outdoor furniture across Australia, from Brisbane to Melbourne and everywhere in between. Whether you're seeking elegant seating for your garden or looking to revitalize your outdoor dining experience, our extensive online store offers the perfect pieces to enhance your outdoor living spaces. Discover the exceptional quality and timeless style that sets Luxus apart.
100 George Street, Parramatta, 2150, Sydney NSW, Australien
4,2
12 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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My beautiful teak furniture arrived on Wednesday and I couldn’t be more delighted. Luxus were very easy to deal with and Ronald from their team undertook to deal personally with a small hiccup that was out of the company’s control. 100% recommend Luxus and their beautiful teak furniture.
The product and the delivery/ assembly guys …..brilliant
Antwort von Luxus Home and Garden AU
Hello Michael, Thank you for taking your time and sharing your feedback. We are happy to know that you liked the quality, design of your ordered furniture and also the delivery/ assembly service. It surely is very helpful for us to improve our products and service even better. Should you need any help regarding the furniture set, please don't hesitate to email or call us.
Best Regards,
Luxus Home Furniture Care Team
The product is what you see online. The delivery was smooth and they even double checked the product due to the cardboard packaging being slightly damaged. After sale contact to ensure we were ok to put it all together. We are very happy with the result.
Antwort von Luxus Home and Garden AU
Hello Robyn, Thank you for taking your time and sharing your feedback. We are happy to know that you liked the quality, design of your ordered furniture. It surely is very helpful for us to improve our products and service even better. Should you need any help regarding the furniture set, please don't hesitate to email or call us.
Best Regards,
Luxus Home Furniture Care Team
The furniture is beautiful. Very happy with the quality and overall look of the set.
Antwort von Luxus Home and Garden AU
Hello Tracey, Thank you for taking your time and sharing your feedback. We are happy to know that you liked the quality, design of your ordered furniture. It surely is very helpful for us to improve our products and service even better. We also want to Thank you for trusting us with your second order again. Should you need any help regarding the furniture set, please don't hesitate to email or call us.
Best Regards,
Luxus Home Furniture Care Team
The furniture itself is well made top quality teak but aside from those essentials dealing with Luxus was easy, pleasant, and efficent.
The erection team was first class. On time, efficent, and tidy.
The entire purchase, delivery and erection was trouble free and pleasant. Somwhat unusual in current times.
Antwort von Luxus Home and Garden AU
Hello Norman, Thank you for taking your time and sharing your feedback. We are glad to know the delivery of your furniture was on time and smooth. We are also happy to know that you liked the quality, design of your ordered furniture. It surely very helpful for us to improve our products and service even better. Should you need any help regarding the furniture set, please don't hesitate to email or call us.
Best Regards,
Luxus Home Furniture Care Team
Delivery was great. It was on time and the boys were very respectful and polite
Antwort von Luxus Home and Garden AU
Hello Liz, Thank you for taking your time and sharing your feedback. We are glad to know the delivery of your furniture was on time and smooth. It surely very helpful for us to improve our service even better. Should you need any help regarding the furniture set, please don't hesitate to email or call us.
Best Regards,
Luxus Home Furniture Care Team
Couldn't fault the guys at Luxus, the customer service was excellent and they kept me informed every step of the way and not to mention, the product looks beautiful on our patio
Antwort von Luxus Home and Garden AU
Hello Luke, Thank you for taking your time and sharing your feedback. It surely very helpful for us to improve our service and products even better. Should you need any help regarding the furniture set, please don't hesitate to email or call us.
Best Regards,
Luxus Home Furniture Care Team
Quality furniture.
The quality of both the timber and machining gives a great result.
The only issues were in delivery and were promptly sorted by Luxus.
Antwort von Luxus Home and Garden AU
Hi Barry,
Thank you so much for taking the time to leave us such a kind review.
We really pride ourselves in the quality of our furniture so we are delighted to hear you are happy with your purchase. We are very sorry to hear that you experienced some issues with the delivery of your order, but we're really glad our team could solve this for you promptly.
We really appreciate your feedback, if there's anything we can do for you in the future please do not hesitate to reach out. We are always here to help!
Best Regards,
Luxus Home Furniture Care Team
I ordered 2 teak outdoor chairs online and would have liked to sit in them first but were told by the company there was no showroom. The chairs arrived broken and we refused to accept them (we assume this happened in transit rather than at the source). I then waited more than a week for the company to contact us with some sort of apology and a new delivery date but had no contact so we eventually emailed them. I did then get an apology and a new delivery date. The second order of chairs were intact and appeared well made. However they were not as comfortable as I had hoped so I will not be buying any more of that design as originally intended.
Antwort von Luxus Home and Garden AU
Hi Lesley,
Thank you for taking the time to leave us a review.
We want to firstly apologise that the chairs in your initial delivery arrived damaged, this is highly unusual and we are sorry for the disappointment this caused for you. We do have a two-stage quality control process, however unfortunately in rare instances damage can occur in transit and we regret any inconvenience this has caused for you.
Routinely, when we receive communication that an order has arrived damaged our team will reach out to our customers directly to resolve this swiftly. We unfortunately did not receive a notification from our dispatch partners on this occasion to notify us that the chairs were damaged, so we do sincerely apologise that you were not contacted promptly.
We understand that your replacement chairs have now been delivered and we are very sorry to hear that you do not find them comfortable. If you wish to discuss this further, we are here please do not hesitate to reach out to us by phone on +61 2 9129 1116 or via email info@luxushomefurniture.com
Thank you for your review, if you need anything please do not hesitate to reach out!
Best Regards,
Luxus Home Furniture Care Team
We purchased a table 12 weeks ago after being told delivery would take 4 weeks. We still don’t have the table and have not been given a confirmed or even estimated delivery date. The company has never contacted us — every update has only come after we chased them, and each time we’re given a new date that passes with no communication, leading us to again follow up. They have made repeated promises and failed to act on them.
They advertise as an Australian-based business with products in Sydney, yet we were charged a $200 international fee and later told the product was coming from overseas. Phone contact goes to a message service, and the only "communication" is via email.
At this stage, we strongly believe this company is not trustworthy and is a scam and we would advise others to avoid purchasing from them.
This furniture is absolutely beautiful...ours arrived yesterday and we are so excited to sit with our family around this gorgeous setting.It is comfortable and the semi round end benches set it iff beautifully.We also love the vision of this company and the sustainability.
Communication was excellent
Thank you Luxus
Antwort von Luxus Home and Garden AU
Hi Jennifer,
Thank you for your review, we are delighted to hear of your experience and it truly is a pleasure to see such lovely comments.
We hope you and your family continue to enjoy your new furniture, rest assured we are always here for support whenever needed.
We hope you have a wonderful week ahead!
Best Regards,
Luxus Home Furniture Care Team
The team were excellent to talk to and deal with at the home show. We have our 2 new outdoor settings are we are really happy with them. We are happy to recommend Matt and his team.
Antwort von Luxus Home and Garden AU
Hello Dave,
Thank you so much for your comments. We are delighted that you are enjoying your two new outdoor settings. No doubt creating fun and lasting memories with family and friends, whilst seated at your quality furniture. We really appreciate your recommendation.
Regards,
Customer Care Team
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