Madame Bridal Bewertungen 465

We spoke with Simon, he assured us the dress my daughter picked could be ordered. After another retailer told us it was no longer available. Simon took her phone call to discuss sizing options. The dress delivered and was perfect for her senior prom. I'd highly recommend Madame Bridal.

We ordered a dress over the phone. The follow up by phone, text and email were great!

Terrible fabric
Impossible to return
Runs small

Simone is always so wonderful. She goes above and beyond d to assist with finding the perfect dress!! Have gone to her for the last 2 years!!!

Thank you to one of the owners of Madame Bridal for making the impossible possible. I had an issue with my previous dress, and this was a last-minute order. The owner contacted the manufacturer while I was on the phone, inquiring about a dress. A week later, the dress arrived at my front door just in time for my event. Thank you once again for your help, and the great customer service I received. Five-star doesn't do the justice! The service I received deserves a 10-star rating.

Fantastic experience and super fast shipment!

Very kind when on the phone, great communication and patience. Got just what I expected and I’m in love with my dress!

I want to thank the employees, as well as the owner for helping me resolve this issue. I have received feedback regarding how to do exchange and I have been able to ship the package back for another side. Everyone has worked diligently to help make this experience a positive one and I am looking forward to ordering another dress from this company! Wonderful customer service and support!

I was looking for a prom dress and had one in mind. I was strolling through Tik Tok and found Ladivine C871. I wanted that dress. Over the course of time, I was debating if I wanted to buy it from Madame Bridal (where the person from tik tok bought it from) or somewhere. I saw good reviews on it. I purchased the item on April 28th and receive it on April 30th. I paid for ground shipping (about 10 days to receive). When I placed the order, I got an email from one of the owners Adam saying thank you for being a first time buy and hoped I enjoyed the dress. When I received the dress, I was stunned on how beautiful and quick it came in. I had a pleasure of receiving it and can’t wait to wear it to prom!!! Also thank you adam for emailing me making sure I loved the dres.

I called regarding a dress & didn't leave a message. The owner called back asking if I was looking for something in particular. I told him about the dress. He said he has one on order and will ship it for free as soon as it comes in. Its here and absolutely beautiful!

Shopping at Madame Bridal was such a great experience. They have an incredible selection of dresses for all styles. My appointment felt really personal, and the service was professional, helpful, and super friendly. The owner was so patient with me while I tried on a ton of different prom dresses. She made the whole process fun and stress-free by helping me focus on finding the one I truly loved. I would definitely recommend Madame Bridal to anyone looking for their perfect dress!

Madame Bridal has quite a dress collection for various ages to choose from. Our appointment was a private showing and we were met with excellent, professional, knowledgable and friendly service. The owner was extremely patient with my daughter who tried on over 10 prom dresses. She made the experience pleasant, easy, and exciting by encouraging her to find the dress she would truly love! Highly recommended!

Extremely difficult exchange process. Lack of communication and support throughout process.

Was told my dress would be here at the end of may and got here earlier than expected very good service i recommend ordering a month ahead.

Texted the number on the site and got help with the sizing & questions I had regarding a pageant dress that I had questions about. All of my questions were answered , they were very helpful. I have never ordered a dress at this price online so I was so skeptical on what I was ordering. I Live in Texas so I wanted to be sure I was able to get the correct size and details. Ordered the dress and it fit perfect!! Dress was very well packaged and looks even more beautiful then the pictures.

If I could give zero stars I would. Customer service is ABYSMAL. They don’t answer phone, when they do they say to send email. Takes days for email to be answered. They supposedly have a live chat which is not answered. Worst experience. They send you a thank you email after your purchase saying what great customer service they have. It’s a complete farce.

The dress came on time and was perfect quality. Definitely authentic. The dress was also packaged very well.

I would highly recommend. I also love that is is a family owned establishment! Wish there were more store like this👍

The worst experience! Ordered a dress in my size, received the dress but it was swimming on me! They wouldn’t exchange refund ! They were rude and I tried to cancel Amex but they told Amex I never reached out to them to exchange ! They told me no exchanges or refund! I gave the dress away !

The dress my daughter wanted was sold out everywhere and Brad had it and has been a blessing! I have a happy girl excited to go to Prom with her dream dress because of him so Thank you again! I will be shopping for future prom gowns with him and letting my friends know as well.