Had an issue where a button fell out of my 17 pro case after 7 months. After reaching out with the details they responded the next day by noon, offering either a 5 button replacement set or a complete... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So, last year I purchased a new phone cover, and unfortunately, it started to separate on the side! 😔 I reached out to the company, and they kindly asked for a photo of the damage. I'm hoping for a s... Mehr ansehen
Unternehmen hat geantwortet
I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... Mehr ansehen
Unternehmen hat geantwortet
Great product, but even better customer support- I’d give more stars if I could! I ordered the rim protector case in 2024, and one of the pieces broke while a technician was rotating my tires. I re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Kontaktinformationen
719 S Los Angeles St, 90014, Los Angeles, Vereinigte Staaten
- info@1lss.com
- magbak.com
4,7
Hervorragend
1630 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Case had some flaws. But solid.
Spen could not be removed without a struggle. Video on getting camera lens covers were .from iphone which you put on after the case is on the phone galaxy phone the covers should be placed before the case is on the phone. Screen protector is so thick finger print reader is iffy. Case is solid though. And already survived a drop w no issues on phone.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Michael,
We really appreciate you taking the time to share this detailed feedback. It’s super helpful for us. We’re actively working on updates to improve the overall experience, including fit and usability.
We’d love to take a closer look at this and help make things right for you - please reach out to us via our Help Center so our team can assist further.
MagBak Team
I’ve purchased multiple cases
I’ve purchased multiple cases. Twice needed support and each time I received quick responses that help me resolve the issues. That seems like a given, but it doesn’t happen with most companies. I will continue to support this great company
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Jeremiah,
We truly appreciate your continued support! It’s great to hear our team was able to help quickly when you needed it. We’re grateful to have customers like you sticking with us.
MagBak Team
Love the case and the staff
Love the case and the staff is very helpful.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Carlos,
Thank you! We’re glad you’re enjoying the case and that our team could be helpful. Really appreciate the support!
MagBak Team
Best case yet
Best case yet. I honestly love these cases. I randomly use the magnetic feature more often than I initially thought. Sometimes I’ll even stick it to the side of my car while loading the car and to free up a hand. Such a great feature. Built well and a great company, with phenomenal customer service.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Cameron,
Thanks so much for the awesome review! We’re thrilled to hear you’re loving the case and getting great use out of the magnetic feature. Sticking it to the side of the car while loading things up is exactly the kind of real-life convenience we had in mind when designing it. Sometimes those “I might use this once in a while” features end up becoming everyday helpers.
It’s also great to hear that the build quality and your experience with our support team stood out. We work hard to make sure the products are solid and that our customers feel taken care of if they ever need help.
We truly appreciate you taking the time to share your experience and for being part of the MagBak community!
MagBak Team
Last case I will ever need.
I love everything about this case except 1 thing. The charging flap is flimsy and annoying other than that it is great.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey George,
Thanks for sharing your thoughts! We’re really glad to hear you’re loving the case overall. That’s awesome to hear. Protection, functionality, and a clean design are exactly what we aim for, so it’s great to know it’s been a great fit for you.
We also appreciate you calling out the charging flap. Feedback like this is incredibly helpful for our team as we continue refining and improving future designs. We’re always looking for ways to make the experience even better.
Thanks again for taking the time to leave a review and for rocking MagBak!
MagBak Team
The MagBak elite case is top tier
The MagBak elite case is top tier! Great protection without the bulk. And they also have great customer support! And stand behind their products.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Mickey,
Thanks so much for the awesome review! We’re thrilled to hear you’re enjoying the Elite Case and that it’s delivering the protection you need without adding unnecessary bulk. That’s exactly what we aim for. It’s also great to know our support team made a positive impression along the way.
We work hard to build products that not only perform well but are backed by service our customers can rely on, so hearing feedback like this truly means a lot to us.
We appreciate you taking the time to share your experience and for being part of the MagBak community!
MagBak Team
I am enjoying the case for my s26…
I am enjoying the case for my s26 ultra.
The texture of the case is perfect, a solid blend of smooth and grip. The interchange buttons and grips are a fantastic idea! The pinky pillow is the feature I didn't know I needed! It's great because it helps prevent debris into your charger port also! An option for a different color pinky pillow would be sweet! Installing the screen protector made made easy!
Customer service is top notch! I definitely recommend!
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Vincent,
Thank you for the detailed feedback! We’re glad you’re enjoying the texture, interchangeable buttons, and the pinky pillow - it’s one of those features people don’t realize they need until they try it. We’ll definitely pass along your color suggestion as well. Thanks again for the support!
MagBak Team
Excellent products
Excellent products. Everything works extremely well. Customer service is top-tier. I won’t even bother buying from anyone else anymore. You have won me over as a loyal customer. Thank you, MagBak😃👍👍
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Russ,
That means a lot to us - thank you! We’re thrilled you’re enjoying the products and our support. Welcome to the MagBak family, and we really appreciate the loyalty! 😃
MagBak Team
S25 ultra case
S25 ultra case. Case is great and I love all the features, but had some slight issues with very light use on my first case. Volume button fell out of place and a mystery crack appeared by the finger loop. Contacted Magbak and they replaced the case with no troubles at all. I have not had any issues with new case so far, so hopefully my 1st one was just a one off issue. Customer service was great and they made it right. I like to support small company's, especially ones that stand behind their products!
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Garret,
Thanks for giving us the chance to make things right. We’re glad the replacement case has been working well so far and that our team could help resolve the issue quickly. Your support for small businesses like ours really means a lot!
MagBak Team
MagBak has delivered a consistently…
MagBak has delivered a consistently strong experience from the start. Their team is responsive, understanding, and willing to help when issues arise rather than simply pointing to policy terms. It’s clear they value long-term customer relationships, and that mindset comes through in how they support their customers.
The product quality also stands out—powerful magnets, a sleek design, and dependable performance. Overall, it’s a brand I trust and plan to continue using. A very satisfied and loyal customer.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Kleanthis,
We truly appreciate such thoughtful feedback. Building long-term relationships with our customers is exactly what we aim for, so it means a lot to hear that reflected in your experience. Thanks for your continued trust and support!
MagBak Team
Great product
Great product, great customer service. My screen protector got cracked during shipping. I reached out and they replaced it under warranty no questions asked. Will definitely recommend.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
Thank you for the kind words! We’re sorry the screen protector arrived damaged, but we’re glad our team could get that replacement sorted quickly. Really appreciate the recommendation!
MagBak Team
MagBak products and service have been…
MagBak products and service have been excellent. I have purchased a few of their cases and the wallet. Very satisfied with the quality and the one issue I had was resolved immediately. I will buy more from them and recommend them to others.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
Thank you for your continued support! We’re glad you’ve been enjoying the cases and wallet, and that when an issue came up our team could resolve it quickly. We truly appreciate the recommendation.
MagBak Team
Awesome Magnetic Phone Case
There is no stronger magnetic phone case comparable to MagBak. Looks very sleek too! Also the magnetic sticks are so strong, your phone would not fall off during your ride. Customer service is very professional and considerate, with fast action. If you start using MagBak, you'll never go back!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey there,
That’s awesome to hear - thank you! We’re glad you’re enjoying the sleek design and strong magnetic system. It means a lot to hear the customer service stood out as well.
MagBak Team
These guys have excellent customer…
These guys have excellent customer service. I received an older version of a charger I had ordered for my S26 Ultra and it was not charging my samsung watch. Not only were they very responsive, they sent me the updated version of the charger compatible with the S26 Ultra.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Tony,
We’re happy we could get that sorted out for you! Thanks for your patience while we made sure you received the updated charger compatible with your device. We really appreciate the feedback.
MagBak Team
Loop broke
The loop broke and my phone ended up breaking as well. The idea behind the case is cool, but it just was not durable enough in my experience.
The warranty process was also frustrating. They make you pay for shipping and you have to jump through several steps before they even send a replacement.
I ended up switching back to Zagg. The loop concept is nice, but the case itself did not hold up.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hi Coleman,
We’re very sorry to hear about your experience. This is definitely not the kind of outcome we want for our customers, and we truly appreciate you sharing this feedback. We take situations like this very seriously because we want our products to meet the expectations people place in them.
Our cases do carry a one-year warranty, and as part of the process we ask for images or a short video first so our team can understand what happened and make sure the issue is handled correctly. Once we receive that information, we move forward with the replacement as quickly as possible.
Regarding the shipping fees, we’d like to clarify that as replacements are typically shipped free of charge unless there are specific circumstances that require otherwise. We weren’t able to locate a conversation in our system under the name used for this review, so if you could reply to the same email thread or reach out again mentioning this review, our team would be happy to look into the shipping charges and see if there’s anything further we can do to help.
MagBak Team
Love these cases but
Love these cases. Great protection and a strong magnet. Issue I keep having though is that the case buttons are held in by plastic pieces and snap off very easily when removing the case. Magbak stands by their products though and it’s always very easy to have it replaced. It’s an unfortunate design flaw but I wouldn’t have any other case.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Steffen,
Thank you for the honest feedback and for sticking with us. We’re sorry you’ve experienced the button issue when removing the case, but we’re glad our team has been able to make the replacement process easy whenever needed. Your feedback is valuable and helps us keep improving our designs.
MagBak Team
Fantastic customer service to replace…
Fantastic customer service to replace my case which unfortunately started to crack within warranty period. By simply showing a picture of my case where damage was clearly visible, replacement unit was shipped within 48 hours.
Now that is what I call excellent customer experience!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hey Frank,
Thank you for the kind words! We’re sorry the cracking happened, but we’re glad our team could get the replacement sorted quickly. That’s exactly the kind of experience we aim to provide.
MagBak Team
Great customer service and fast…
Great customer service and fast response time. I emailed about a broken finger loop to be replaced, sent a picture and got a response the same day. The part was shipped the next day. I have used this product for the last 3 years snd did not have any problems. I recently upgraded my phone to an iPhone 17 Promax and got the elite case and am very pleased with my purchase. It is pricey but well worth it.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hi Ira,
Thank you for the kind words and for being with MagBak for the past 3 years. We really appreciate the continued support! We’re glad our team was able to respond quickly and get that replacement finger loop on the way after you sent the photo.
It’s also great to hear you upgraded to the Elite case for your new iPhone 17 Pro Max and that you’re happy with it.
Thanks again for taking the time to share your experience!
MagBak Team
Fabulous Customer Service
Fabulous Customer Service! I made a comment online regarding the finger loop being too big for small hands and how my "fix" worked but eventually caused the case to stress fracture, More in the hopes that in the future they would produce a loop for smaller hands, and their customer service messaged me directly after I posted. The original email was long gone, but I provided a copy of the charge on my card and my information, and learned the case was still in the 1 year warranty period, but I wasn't expecting it to be covered! The end result is a new case is being sent out to me. I have to say I'm impressed! I wasn't expecting a response from the comment and definitely wasn't expecting a replacement case! I still have to figure out a solution for the finger loop being too big, but it's a solid case otherwise.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hi Melanie,
Thank you for sharing this! We’re really glad our team was able to catch your comment and reach out. It’s always nice when a simple bit of feedback turns into a helpful conversation and even better when we’re able to get a replacement case on the way.
We appreciate you taking the time to explain what happened with the finger loop and the stress fracture. Feedback like this is incredibly valuable for us as we continue improving the design for different hand sizes. And we’re happy we could still get you taken care of under the 1-year warranty.
Hopefully the new case serves you well! And if you ever want to bounce ideas around about finger loop tweaks for smaller hands, we’re always here.
Thanks again for the thoughtful review!
MagBak Team
I bought a case last year but it ripped…
I bought a case last year but it ripped from the sides quite fast and unexpected, however I didnt contact support or anything I just moved on and used it while ripped (it was the trim edges that ripped case was fully functional) I commented on a fb post how fast it ripped and without hesitation they contacted me, asked me what had happened and for an order # and they replaced the whole case entirely free...thats pretty awesome support, I should've tried to contact them sooner, over all the case is super sturdy the phone is still like brand new regardless of the edge trimming out
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von MagBak
Hi Carlos,
Thanks for sharing your experience! We’re really glad our team was able to catch your comment and jump in to help. While it’s never ideal to hear a case ripped sooner than expected, we’re happy we could get a replacement sorted out for you quickly once we connected.
It’s also great to hear the case still did its main job, keeping your phone safe and looking like new. That’s always the goal, even when the edges decide to retire a little earlier than planned.
We really appreciate you taking the time to leave this review and share the story!
MagBak Team
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