Avoid — terrible after-sales service
Ordered a sofa from Magic Carpets & Furniture (Invoice C170) for £1,550. The mattress/cushion part of the sofa broke almost immediately after delivery. They agreed to replace it; that was months ago.
Since then it’s been nothing but excuses every time I chase them. No replacement, no real update, no accountability. Communication has been consistently poor and it feels like they’re just hoping I’ll give up and go away.
If you’re considering buying from them, think twice. A sofa that breaks straight away is bad enough; but it’s the total lack of follow-through on their promise that’s made this a genuinely frustrating experience. I will now have to escalate to formal legal action just to get a resolution.
Would not recommend.








