Have sent 4 emails and 1 direct message on their site about a faulty item, been sending these since 25th December and still not received any contact from them. Very bad and no phone number to ring!! T... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This tool has significantly reduced my time spent on drying and styling my long hair. And it is a pleasure to use. Thanks!
Horrific. Product not at all as described - misleading advertising and faulty product. Air barely gets hot and none of the attachments work. Contacted to return and they said product must be unopened... Mehr ansehen
Would give -0 stars!!! Product arrived way after Christmas and product is complete garbage! No customer service available. System set up so that you cannot make your return process for approval.... Mehr ansehen
This tool is truly magic!
This tool has significantly reduced my time spent on drying and styling my long hair. And it is a pleasure to use. Thanks!
Have sent 4 emails and 1 direct message…
Have sent 4 emails and 1 direct message on their site about a faulty item, been sending these since 25th December and still not received any contact from them. Very bad and no phone number to ring!! Terrible customer service ☹️
The item arrived quickly
The item arrived quickly and I had requested a plug for a different country than my country since this is a gift. Everything wase correctand arrived in good order.
Resolved my issues brilliantly
Resolved my issues brilliantly, can’t fault them
It is very easy to use with wonderful…
It is very easy to use with wonderful results. Now I ordered another two for my granddaughters.
Do not order from this company
Do not order from this company! I got the magic styler and plugged it in and it had 0 power. Never has worked from the minute I received it! Tried contacting them numerous times, even responded to an email where they wanted to know how I like it! I don’t like it because it’s a piece of s**t and you won’t respond to any of my emails!
Great valute for money
Lovely piece of equipment, treats hair gently and saves a lot a money!
100% recommend
I love the way the magic styler dries my hair. It used to dry quite frizzy but now it dries sleek and much less frizz. Would 100% recommend.
TERRIBLE CUSTOMER SERVICE & PRODUCT
TERRIBLE CUSTOMER SERVICE. Despite the serious delays in my product arriving, it was bad quality product, feels like the plastic is going to melt in your hand, and doesn't have the power that it says it should. Refund policy and system is shocking as well.
Great customer service
They resolved the problem of a defective item really quickly.
Good service and quick delivery
Good service and quick delivery, love the product!?
This is an amazing product
This is an amazing product! Adds so much volume to my thin, fine hair and cuts down the time it takes to do my hair
In the Am. Strongly recommend purchasing!
Buyer Beware!
I would advise anyone who buys this product to beware. I started the return process the end of December 2024 and have yet to receive my money back, nor do I ever expect to. My only recourse is to caution others. There is no customer service number or email. Everything is on-line forms and automated responses. I have reported the company to the FTC, but since it’s based in China there’s nothing really they can do. It may be a wonderful product, but if you ever change your mind about it as I did (I never even took it out of the box), or if something goes wrong with it, you will not get your money back.
Customer services is horrible they…
Customer services is horrible they don't even go by their policies and terms and conditions. They say and do the opposite of what's listed in their policies ,terms and conditions. Literally beware.
Great product, but in my case, does the same job as a flat iron
Ordered Ion Brush. I have long blond dyed straight hair. Great stand alone product, but as i have flat iron, it basically does the same type of curl/volume for my hair, as a flat iron. So, in my case, no need for a second similar product.
But definitely would suggest to beginners, who do not know how to style their hair.
Excellent service
A section on my magic styler broke so I emailed in to see if I could get a replacement. Expecting just the part I was amazed when the box arrived with a whole new styler. Thank you and highly recommend the product and service
Customer Service is Lacking
I thought the product was what I wanted to give my daughter for Christmas, but she had already purchased another item. I sent a message to the company and was given the instructions to return it, but I needed to wait for the "return Helper" to contact me. That took over a month. I sent several emails questioning how long I had to wait for the return helper.
I finally heard from the return helper and given instructions for the return. I returned it on 2/11/25. I finally received an acknowledgement on 3/22/25. The refund was as follows:
We understand your concerns and appreciate the opportunity to clarify. Your refund was processed according to our refund policy, which includes the following deductions:
• Initial shipping fee: $10
• Return handling fee: 8% of the order total is $7.1
• Return shipping fee: $4.6
While we do accept returns, these fees cover the costs associated with processing and shipping. Our refund policy is outlined on our website, but we apologize if this was not clear at the time of your purchase.
It wasn't clear at the time of my purchase because I don't believe that the return policy was on the site I purchased from.
I would never purchase from this company again and warn others to avoid them. It's not worth the time and aggravation.
Product is really good and easy to use
Product is really good and easy to use. I bought one for my daughters birthday too and she loves styling her hair in the morning for school. It's easy to curl my hair and don't have the struggle to try and curl with the wands or ghd's. Saves time too. Also the condition of my hair has improved as I haven't straightened it since using this
If I could give this product and…
If I could give this product and company zero stars, I would. Do Not Buy! The product feels very cheap and has a loud buzzing sound when using and did not curl my hair at all. I tried to return the product, but my request was denied.
Dont buy!!
Dont buy!!! Scam! And they dont take it back!!
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