manja Bewertungen 

Antwort von manja

7. Dez. 2023

Dear N HILL,

Thank you so much for taking the time to share your wonderful feedback about your recent experience with manja.co.uk! We are thrilled to hear that our products exceeded your expectations.

Your kind words about our communication and delivery are truly appreciated, and we are delighted to know that you would definitely consider using our services again. At manja.co.uk, we are committed to delivering high-quality items and ensuring a seamless shopping experience for our valued customers.

Your satisfaction is our priority, and we look forward to serving you again. If you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,

Customer Service Team
manja.co.uk

Antwort von manja

7. Dez. 2023

Dear Kris,

Thank you for sharing your recent experience with manja.co.uk. We appreciate your feedback regarding the delivery time of your Hoodies.

We understand that the extended delivery time may have caused inconvenience, and we sincerely apologize for any frustration this may have caused. It's important for us to clarify that our Delivery Info page, Checkout page, and invoice clearly state that orders containing sale items or items in any other offer may take up to 15 working days to be delivered.

We value your business and your insights. Your feedback helps us identify areas for improvement, and we are committed to enhancing our communication to ensure a better overall shopping experience for our customers.

If you have any further concerns or if there's anything specific you would like us to address, please don't hesitate to reach out. We appreciate your understanding and look forward to the opportunity to serve you better in the future.

Best regards,

Customer Service Team
manja.co.uk

Antwort von manja

15. Nov. 2023

Dear Joanna,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found the jogger to be comfy and soft. At manja.co.uk, we are committed to delivering high-quality items, and your feedback reaffirms the hard work we put into ensuring that every product meets the highest standards of comfort and quality.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Customer Service Team
manja.co.uk

Antwort von manja

15. Nov. 2023

Hi Yvonne,

We're absolutely thrilled to read your enthusiastic review! Your satisfaction is our top priority, and we're delighted that our product exceeded your expectations.

At Manja, we're dedicated to delivering high-quality products, and your positive feedback reinforces our commitment to excellence. Thank you for choosing us! We look forward to the pleasure of serving you again.

If you ever have more feedback or questions, feel free to reach out.

Best regards,

Customer Service Team
manja.co.uk

Antwort von manja

31. Okt. 2023

Dear Paul Barracks,

Thank you for taking the time to share your positive experience with Manja.co.uk on Trustpilot! We're thrilled to hear that the tops you purchased fitted perfectly. Your satisfaction is our priority, and we're delighted that you're considering shopping with us again.

Should you need any further assistance or have any queries, please don't hesitate to reach out to us. Your feedback and support mean a lot to us, and we look forward to continuing to provide you with excellent products and service in the future.

We're here to help, so if you have any questions or need assistance with future purchases, feel free to contact us through our website at https://manja.co.uk/contact-us/.

Thank you once again for choosing Manja.co.uk. We appreciate your support!

Best regards,
Manja.co.uk Team

Antwort von manja

31. Okt. 2023

Dear Jey Thillaiyah,

Thank you for taking the time to share your feedback regarding your recent shopping experience with us. We're genuinely sorry to hear that the delivery time did not meet your expectations.

We completely understand your concern and would like to explain that our products are imported from Bangladesh, which can sometimes result in longer delivery times. We make every effort to ensure our customers are informed about these potential delays. Throughout the purchasing process, we display a notice regarding delivery times for orders that contain sale items or items included in any promotional offer. This information is presented at the checkout, on the delivery information page, and also on the invoice that we send to our customers.

We regret any inconvenience caused and are continuously working to improve our shipping process to minimize delays and provide a better experience for our valued customers. Your feedback is incredibly important to us and helps us enhance our services.

If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority.

For any future inquiries or assistance, please feel free to contact us through our website at https://manja.co.uk/contact-us/.

Once again, we apologize for any inconvenience caused and thank you for your understanding.

Best regards,
Manja.co.uk Team

Antwort von manja

31. Okt. 2023

Dear TR,

We're genuinely sorry to hear about your disappointment with the quality of the product you received from Manja.co.uk. Your feedback is essential in helping us improve our standards and we truly apologize for falling short of your expectations.

We understand the importance of both quality and satisfaction in every purchase. We're sorry that the material of the items you received did not meet the standard we aim for. We take your concerns seriously and would like to assist you promptly.

As a company committed to customer satisfaction, we would highly encourage you to return the items. We value your experience and would like the opportunity to make things right. Upon receiving the returned products, we will remake them and send it to you.

Please visit our contact page at https://manja.co.uk/return-policy/ to find the return process and any assistance you might need. Your feedback is crucial in helping us address these issues and enhance our product quality for all our customers.

Once again, our sincere apologies for the inconvenience caused. We appreciate your understanding and the opportunity to rectify this situation.

Best regards,
Manja.co.uk Team

Antwort von manja

31. Okt. 2023

Dear Michael Smith,

Thank you for taking the time to share your positive experience with Manja.co.uk on Trustpilot. We greatly appreciate your kind words and are thrilled to hear that you had a smooth and satisfactory shopping experience with us.

Good communication is essential to ensuring our customers are well-informed and have a seamless experience from order to delivery. We're pleased to hear that our efforts in this regard met your expectations.

Your feedback is valuable to us and serves as motivation to continue providing top-notch service. If you ever have more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out to us through our website at https://manja.co.uk/contact-us/.

Once again, thank you for choosing Manja.co.uk. We look forward to serving you again in the future!

Best regards,
Manja.co.uk Team

Antwort von manja

10. Okt. 2023

Dear William Corner,

Thank you for taking the time to share your feedback with us. We appreciate your kind words about the quality of our products, and we're delighted to hear that you were satisfied with the leggings and T-shirts you received.

We understand that the delivery time took longer than expected, and we apologize for any inconvenience this may have caused. Your feedback regarding our communication is duly noted, and we are actively working on improving it. We believe that better communication is essential to providing a seamless shopping experience, and your suggestion about sending email updates is something we're actively looking into.

We value your recommendation and your business, and we're committed to ensuring a smoother and more transparent shopping experience in the future. If you have any further suggestions or questions, please don't hesitate to reach out to us.

Thank you for choosing us, and we look forward to serving you again in the future.

Best regards,
Manja.co.uk Customer Support

Antwort von manja

10. Okt. 2023

Dear Ken Shaw,

We apologize for the delay in your order and any inconvenience this may have caused. Due to unforeseen customs clearance delays, your product has been delayed in reaching our warehouse and subsequently, your doorstep.

We sent updates regarding this situation to your email address, cs@manja.co.uk, on October 2nd, October 4th, and October 6th, 2023. We kindly advise you to check your inbox for these updates. If you don't find them there, please check your spam folder.

Once again, we sincerely apologize for any inconvenience this has caused, and we appreciate your understanding in this matter.

Best regards,
Manja.co.uk Customer Support

Antwort von manja

31. Okt. 2023

Dear Barrington Holmes,

Thank you for taking the time to share your positive experience with Manja.co.uk on Trustpilot. We're thrilled to hear that you're satisfied with the quality of the product you received.

At Manja.co.uk, ensuring top-quality products for our customers is a top priority, and we're delighted that your purchase met your expectations.

Your feedback serves as encouragement for us to continue providing high-quality items and excellent service to all our valued customers. Should you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us through our website at https://manja.co.uk/contact-us/.

Thank you once again for choosing Manja.co.uk. We look forward to serving you in the future!

Best regards,
Manja.co.uk Team

Antwort von manja

31. Okt. 2023

Dear Johnny Palmer,

Thank you for sharing your wonderful experience with Manja.co.uk on Trustpilot. We are delighted to hear that you found us to be a top-class company and that your purchase met your expectations.

Ensuring quick and efficient delivery, along with providing high-quality items, is at the core of our services. We are thrilled that we could meet your satisfaction and provide you with a positive shopping experience.

Your feedback means a lot to us and serves as a tremendous motivation for our team to continue delivering exceptional service. Should you have any further comments or if there's anything else we can do for you, please feel free to get in touch via our website at https://manja.co.uk/contact-us/.

Thank you once again for choosing Manja.co.uk. We look forward to serving you in the future!

Best regards,
Manja.co.uk Team

Antwort von manja

Aktualisiert am 3. Sept. 2023

Dear BAS,
We apologize for the inconvenience you've faced with your order. To assist you promptly, kindly share your order number as the name used in your Trustpilot review doesn't match our records. Our customer care team is eager to resolve the sizing issue and address any concerns you may have. Your feedback is important to us, and we appreciate your cooperation.
Best regards,
Customer Care Team
Manja.co.uk

Update : We've Located Your Order - Expect a Call Soon

Dear BAS,
Following a thorough search in our system, we've successfully located your order number. A representative from our customer care team will be reaching out to you shortly to discuss and resolve the issues you've raised in your review.

Thank you for your patience, and we look forward to assisting you further.

Best regards,
Customer Care Team
Manja.co.uk

Update: We've Sent You an Important Email (Phone Attempt)

Dear BAS,
We've just sent you an email regarding your recent order and sizing concerns. Please check your inbox, including the spam folder, for our message.

We also tried to reach you by phone but were unable to connect. Your feedback is crucial, and we're here to assist. Feel free to reply to our email with any questions or preferences you may have.

Thank you for choosing Manja.co.uk.

Best regards,
Customer Care Team
Manja.co.uk

Antwort von manja

27. Aug. 2023

Dear Razz Hawkins,

Thank you for reaching out to us. We apologize for any confusion or inconvenience you may have experienced regarding the delivery of your item. We're pleased to inform you that your package was successfully delivered on 21/06/2023 at 12:28. We understand that delays can be frustrating, and we're sorry for any inconvenience this may have caused.

If you have any further questions or concerns, please don't hesitate to contact our customer support team. We're here to assist you in any way we can.

Thank you for your understanding, and we appreciate your patience.

Antwort von manja

31. Okt. 2023

Dear Anthony Harding,

We appreciate your loyalty and your positive review about your experience with Manja.co.uk on Trustpilot. It's fantastic to hear that as a returning customer, you found our service to be consistently fast and efficient.

Please accept our sincere apologies for the delay in responding to your kind feedback. Your satisfaction and continued support mean a lot to us, and we're grateful for customers like you who appreciate our service.

Should you have any further comments, feedback, or if there's anything we can do to assist you, please don't hesitate to contact us via our website at https://manja.co.uk/contact-us/.

Thank you for your continued trust in Manja.co.uk. We look forward to serving you again and continuing to meet your expectations in the future.

Best regards,
Manja.co.uk Team

Antwort von manja

31. Okt. 2023

Dear Daniil Honcharuk,

We appreciate your feedback about your experience with Manja.co.uk on Trustpilot. We apologize for the delayed response to your concern.

We value your input and understand the importance of clear communication regarding the delivery of your package. Our aim is to ensure a seamless delivery experience for our customers.

We sincerely apologize for any inconvenience caused by a lack of visibility or information about the package location. Your feedback is incredibly important to us, and we're continuously working to enhance our communication regarding the whereabouts of your package.

If you have any further comments, concerns, or if there's anything we can do to assist you, please feel free to contact us via our website at https://manja.co.uk/contact-us/.

Thank you for choosing Manja.co.uk. We strive to improve our services based on valuable feedback from customers like you.

Best regards,
Manja.co.uk Team

Antwort von manja

31. Okt. 2023

Dear Bow Food and Wines,

Thank you for sharing your positive review about your experience with Manja.co.uk on Trustpilot. Your 5-star rating and kind words about our service mean a lot to us.

We apologize for the delay in responding to your feedback. Your satisfaction is our top priority, and we're delighted to learn that you had an excellent experience with us.

Should you have any further comments, feedback, or if there's anything more we can do to assist you, please don't hesitate to reach out to us via our website at https://manja.co.uk/contact-us/.

Thank you for choosing Manja.co.uk. We're committed to providing excellent service, and we look forward to serving you again in the future.

Best regards,
Manja.co.uk Team

Antwort von manja

5. Mai 2023

Sorry to hear that. Our delivery partner's system is showing that you receive it today.