ManzasetBewertungen 

I would give this company a zero if that was an option. The refund/exchange process is outrageous to say the least with, seemingly, no intent from the company to refund money. I attempted to exchange two pairs of pants - new. They were too small, too long, and nowhere near as 'stretchy' as seen in the advertisements. I had to take pictures of the pants and send those to the company, as requested, for someone to 'review'. They offered me 10%, 15%, then 20% refund. I refused all of these. Also, I paid for them through PayPal and there was no option to receive refunds via PayPal, though I would not have accepted the offer either.

The other option to get a full refund was to send them back to the warehouse in Vietnam at my cost for shipping!! Obviously, I was not going to pay postage to Vietnam. I would caution you to beware of this company. Apparently, they advertise under more than one name. I still have the pants and will donate to a place where, maybe, someone someone can wear them. The whole experience was dissapointing and infuriating. I will NEVER order from this company again.

I received an order from Manzaset for a pair of pants advertised as "stretch active " pants. I received the item marked "new active" which did not fit like the stretch active pants I had previously received from their competitor Bee Swan. I wrote to their support contact address, on June 24 and have not yet received a response as to how to return the item.

I was sent three pants that were supposed to be tacticFex 35% cotton and 65% polyester 4 way stretch fabric pants with many features shown on photos and videos. What arrived was 100% polyester rip stop fabric, no stretch with no special cuffs, or proper elasticated waistband, size tabs cut off by supplier. Different design.
With much to and fro from the company instigated by paypal we are being offered a goodwill gesture of a 40% discount and we pay all postage to return back to Vietnam at huge costs. Seriously they didn’t supply the correct pants or correct size and we have to foot the bill. They send you an inferior product and pretend that customer satisfaction matters. Also their website sates a 45 day satisfaction guarantee with easy exchange, return and refund policy. Then they happily claim they sent the correct product and the product fit is a body shape issue. We sent photos clearly showing it’s not the same pants as advertised, the fabric is different and size tabs are removed , yet they persist. This company is a complete scam and terrible to deal with. Avoid at all costs. Minus stars if I could .

I ordered two pairs of pants that I thought would be so comfortable. Maybe they would be if I ever receive them. Stuck somewhere at the North Houston Distribution Center. They leave the center and go back to the center. At one point they said they were delivered to my front porch. They were never delivered to me. However, the next day they were received at the North Houston Distribution Center. Is there actually a North Houston Distribution Center. I don’t know since a USPS tracking number was never issued. They don’t respond to emails other than a general email saying they received my email. Don’t ever order from this company. They are definitely a scam and unfortunately I fell for it.

Ordered one pair of men's pants. Took a long time to arrive as it was tracked through China. Item did not look at all like advertised and material was very feminine. Requested a refund and received an auto email reply that they would respond within 48 hours. 72 hours later, emailed again, got same auto email. Never received a reply and no information on their site about a shipping address to return. If I could I would rate 0.

I ordered 3 pair of pants. Advertised as XL size 18-20. Took months to arrive. They areXL but plainly says underneath 14. Contacted to return for refund. Took all the pictures they wanted as per their email. Now no response. Another American Company scamming people. DO NOT PURCHASE FROM THIS COMPANY.

Ordered 3 pairs of pants and all much smaller than traditional sizing. I cannot get a response beyond “we are backed up and will respond shortly” which was at least a week ago.
Unfortunately they took so long to arrive from my order date I expect the original 30 days to return is now expired even if they respond.

No refund is likely

Have heard back, they refuse to exchange or refund. Wouldn’t deal with them and the quality unfortunately wasn’t anything like the add. Very little stretch unlike their advertising.

Ordered 3 track pant that were too small. I emailed them and the reply was they were closed for holidays with no one in the office for 2 weeks someone would contact me on their return to operations. Nothing. I emailed again and received a similar reply. Nothing. I googled for an address that I could send the product back to them believing in good faith that with proof and tracking information supplied they would refund. Nothing. I emailed again enquiring as to the progress of my refund to be told the address was not for returns but for distributions only. All return products received there are destroyed so no refund for you. Offering a 15% payment as compensation. I rejected that offer siting my google search as where the address was found after their non responses. They now offer me 20% compensation. What thieves!!