Matthew Homes Bewertungen 

The communication from Adrianne and Lynne has been exceptional here at the Thurston site , the home quality is outstanding , no hidden extras ( all other companies will charge extra for appliances, flooring etc ) and even after sale the site managers are taking care of us , happy is an understatement , from the day our offer was accepted to our completion day was just over 8 weeks so thank you for all your hard work guys we’ll defo recommend you to others :-)

Diane was excellent from start to finish. Was always available if had question. This made our move less stressful.

Would always recommend

First look at the showroom and I knew that was the one. The build quality and finish is second to none. From that point, everything was flawless and the journey to our new Matthew Home went smoothly with the team, handling every detail with care and dedication. Special mention to Tracy who went above and beyond to ensure a premium service. Words at times aren't enough, the experience says it all. Highly recommend.

Moved into our property at the end of feb 2025 and since had no major issues. There has been a few snags here and there which in this day and age are just unfortunately expected however they have all been dealt with with good speed and handled professionally.
Big credit to James Hesketh our site manager who I have found to be extremely efficient and on the ball.
Whatever issue or query I have had he has got back to me in quick time and might not also know the answer straight away which is expected he soon comes back with a reply after chasing the correct people
Nothing but good praise for James and we are extremely happy with our Mathew Homes house.
I am in the trade and I can promise you there are a lot worse and less caring builders building far more houses

I would without a doubt buy a Mathew homes house again

Simone at The Pastures has been amazing from day one! The kindness and support through everything has been above and beyond. So so grateful we have her!
We need more like Simone!

Really good follow up with James, the contracts manager on Brantham Heights who got the snags sorted and organised really quickly. Good communication as well.

Very Poor service and would definitely not recommended.
I contracted Matthew homes about there poor manager at Matthew Homes but they never provided to get back to me. So alot of the problems they get with poor drainage at Clacton is due to drains not be correct fitted from the beginning and covering the problem up and blaming the residents. And the problems with the mould is the houses when built do not get a chance to dry out and in many chases the roof gets covered, the stairs go in and then the plasterboard is fitted within days. The plasterboard is stored outside and and only covered with a thin layer of plastic.
Alot of trade turn over, due to poor manager.

Dominic and Christine were very helpful throughout the entire process. It is the best decision we have made, we are really happy with the house and the area. Highly recommended

After leaving my last review, Matthew Homes went out of their way to finish the snags that had been outstanding for 10 months and I thought great, after months of stress/disruption, frustration and tears we were finally getting somewhere and we could finally really start enjoying our lovely new home. I was wrong! Flooring company came out to replace the vinyl in the ensuite and left various air bubbles under the vinyl and nobody bothered to check the work. Reported it to Matthew Homes within hours of them leaving and Dave the site manager came out and agreed that it wasn’t acceptable. Mastic guy turned up to finish the flooring but it wasn’t finished and went away again. I was told the flooring company would contact me directly to “look” at the flooring … 3 weeks after new flooring was fitted nobody has been out or even bothered to contact me and let me know what’s happening and the ensuite floor is still unfinished.

It literally would be laughable if it wasn’t happening constantly …. come on Matthew Homes, this really isn’t okay.

White House park- been in our house three months now, Jackie and Steve where excellent at helping us move things along with our solicitors, happy to answer our questions and let me look at the house to measure things up when needed! (Which was a huge help) everything went quick and smooth, site had done everything we had asked prior to moving in and yes we have had a few snags but this have been sorted out quickly and Dave the site manager has been absolutely brilliant at checking in and making sure things have been done. We are extremely happy with our house so thank you Matthew homes for helping us along the way. Everyone on this site has been lovely and friendly and gone out there way to help us if needed. Dave site manager and his team have always been happy to help us with no problems at all, always polite and chatty.
We our very happy.

Both Jsckie and Steve in the sales office were excellent from placing a deposit on the house to moving in. Since living in the house the site manager dealt with our snags promptly and has been helpful ever since.

I am deeply disappointed and concerned by the actions (or lack thereof) of Matthew Homes. They have utterly failed to build our property to basic UK safety regulations, compromising the safety and well-being of all residents. Most alarmingly, our fire doors have been deemed unfit for purpose, and no emergency lighting was installed — both of which are serious breaches of building safety standards.

Now that these dangerous oversights have come to light, the developer has completely wiped their hands of responsibility. No one from the company is responding to calls, emails, or any attempts at contact. We, the residents, are now expected to cover the costs of bringing our homes up to legal safety standards — a burden that should never have fallen on us in the first place.

This is not just bad customer service — it is negligence, plain and simple. I urge others to avoid this developer at all costs. If you are considering buying a home from them, think twice. Safety and accountability are non-negotiable, and unfortunately, Matthew Homes has shown neither.

We bought a new build by Matthew Homes at White House Park in Attleborough. We did have a few snags but they were delt with promptly. Dave the site manager and his staff are all very helpful and friendly.

If I could give zero stars I would. We have been in our property 2 years now and have significant snags still outstanding. Matthew homes cut corners, use shoddy trades, and ignore emails chasing repairs to be done. Road is also still not surfaced (promised Christmas 2023, then 2024 - going to ask Santa again this year but not hold my breath!). Good job we love our house, village and neighbours…thank goodness my husband is excellent at repair works! His standards are much better than Matthew homes.

We moved into our new Matthews Homes house in January on their Brantham site. Naturally with a new build there were a few teething problems/snagging items that needed sorting, but our site manager Dan made sure this was sorted promptly. Every new build site needs a Dan! These homes are not your usual new build, they come with higher than standard ceilings which stop the rooms feeling like you are in a box, as well as coming with larger gardens than an average new build. The house feels really spacious and we couldnt be happier in our new home

Great team at Brantham Heights. Site Manager Dan is lovely nothing is too much trouble very professional but approachable. His team is friendly and always willing to sort any issues.

This rating is not for Mathew Homes as I have had and am still having lots of issues with the after sales service. The sales team at Ashfield Park, however, were great and I feel that credit is due here. Lynn was very understanding of my situation and kept in regular contact. It definitely made the buying process a lot easier as she was pleasant to talk to and really helpful. I couldn’t fault the sales process - but the after sales experience has been dreadful.

First time buying a Matthew Homes. Lynn & Adrian at the Hedgerow, Thurston have been so helpful and patience whilst deciding on which house to buy. I am so pleased and grateful for their understanding and hope for their continued support throughout the purchase process. Thank you again.

Delivery team led by David Bowles and Alex Bruce have worked well with our team at FGCH to successfully bring forward the first phase of s106 affordable homes on this site. Thank you.

Bought a new home from Matthew Homes, had a few snags, but when I contacted the manager Darren Pennington he was very helpful and got all the jobs done to satisfaction.