Matthew Homes Bewertungen 

Just moved into the estate in Burnham on Crouch, the site manager Dan has been superb. Very friendly, gave us a full demo of the house and explained every part of it.

As someone who's just purchased their first house, with no experience owning a house, Dan has been excellent to guide me throughout.

Matthew Homes should take note!! Dan is a credit to MH and he has gone above and beyond so far.

From the beginning Bee from the show room site has been brilliant, helpful, reassuring, chasing things up, just great, the same with Amy when I have needed her.

Upon completion, dealing with Graham (site manager) with corrections that needed looking at.

He was on the ball straight away, extremely helpful and got the tradesman in for the certain jobs very quickly to get the work done.

Overall, these guys have been great. Very happy with the service and highly recommend 👍

Cathryn at Ashfield Park Elmswell has been so helpful and pro active chasing the chain and keeping me updated …great service

Pathetic after sales service. No one listens, no action taken. You keep chasing them. Poor workmanship.

We've moved into our new home in Burnham-on-crouch at the brookfield park estate in December 2023 and Daniel Overall has been amazing on site. Every question or slight issue we've had he's sorted straight away or got an answer of when it will be sorted. We couldn't ask for a better person to look after the site. Dan always makes time to speak to us when we see him to make sure everything is still ok.

Bought our new house a year ago and although I was wary of buying a new build , absolutely love it.
Have had some snagging issues which were to be expected but site manager Daniel Overall has dealt with these promptly and efficiently, Dan’s after sales care is a credit to Matthew Homes

We've recently just purchased a house from Matthew Homes at Brookfield Park.

We dealt with Linda and Diane the sales staff over a 7 month period and they were both fantastic and very accomodating.

We are very impressed with the quality of the houses and although we have a list of snagging items (as with any new build) they are working through them very quickly.

We'd highly recommend Matthew Homes.

BURNHAM-ON-CROUCH
Moved in December 2023 the sales and legal side went smoothly. There was a bit of a snagging list which you expect from a new build. The snagging is getting sorted promptly due to Dan Overall the site manager who has been very helpful and quick to rectify problems. SR

Purchase in 2021
From viewing and agreeing to buy a MH property it was a fairly smooth process to complete promptly.
This we achieved and the layout of the house met our requirements.

All I would say is ensure you know exactly what you are buying and that it is all documented. Do not rely on what MH tell you.

On completion day and moving in, an obvious problem stood out and with common sense the developer should have identified this themselves immediately and dealt with this before our completion. The after sales service is very poor with issues taking several months and numerous telephone calls/emails to resolve. On several occasions MH told us the contractors had been contacted and “should be in contact within 7 days” asking us to keep MH updated of contact made. Consequently we were having to hasten the rectification of defects many, many times. Surely in the interests of customer service any defects should be logged by MH, registered with the relevant contractors and monitored by MH to ensure customers are kept informed – not the other way around.

I find it interesting that all of the complaints here are about Matthews after sales and I concur that it is complete and utter rubbish. They are sweetness and light while they are taking your hard earned cash however, when it comes to after sales support it is non existent, emails go unanswered for weeks. I have bought 4 new houses in my lifetime and this has been the worst experience to date. Matthews, you need to up your game when it comes to after sales support.

Delighted to have chosen Matthew Homes. After a failed purchase with another developer we turned to MH. Every hurdle we had previously encountered was removed by MH. Very easy reservation process, brilliant progression of the very long chain we were in, superb location of the development and lovely character properties. Catherine and Amanda at the sale’s office were so kind and helpful, nothing was too much trouble.
MH pull out all the stops to get you into your next dream home. Well done and thank you.

We would like to thank you all the Matthew Homes team in Brantham for helping make our recent move efficient and stress-free experience. The quality of the house is great with the few inevitable snags being promptly and efficiently dealt with by the ever friendly James, Paul and their team. We have found everyone at Matthew Homes to be focussed on helping ensure the whole process from purchase (Diane, Steve and John) to move experience and after care to be really exceptional and would have no hesitation in recommending Matthew Homes to others. Thank you for our beautiful home!

We have recently just Purchased a new home (Plot 60) through Matthews Homes on the Isle Of Sheppey.
We have been working with the sales advisor Tracey Gammon throughout our journey from reservation to completion. Throughout the whole process Tracey has been exceptional with all the work she has completed on our behalf and always has gone the extra mile even with progress chasing and jobs that do not fall in in to remit . Tracey's attention to detail has stood out and the constant communication has been top class and it has been a pleasure to be supported throughout this process by Tracey and I could not recommend Tracey enough. In relation to the new build property the work has completed to a very high standard and the builders and site manager could not do enough to assist with any queries we have had and resolved immediately. 5 Star Service All Round !!

We moved into our new house in March 2023 and we are very happy with the house. The build seems to be of a decent standard and now the estate is nearly finished it is a very pleasant environment to live in. The sales ladies Linda and Diane have been extremely helpful from the start particularly in chasing up our snagging list which has probably taken a little longer than expected. However, overall we are very pleased we decided to buy a Mathews Home and as this is the second new build that we have purchased it compares favourably.

We moved into our newly built home 6 weeks ago and the whole process has been as smooth as can be. The house is beautiful and we've only had a few issues that needed to be dealt with such as snagging etc, all things you'd expect from a new build though. Linda and Diane in the Sales team have been a joy to deal from day 1. Dan and Andy who work on site have been super helpful with anything we needed doing, along with the rest of the onsite builders. I cannot thank these people enough really. The Burnham-on-Crouch site is really well built and managed and once the Park has been completed, it is going to look amazing. Thanks all, Chris and Natalie ;-)

I live next to the park (as per plan, this is the park area). However, the planned park was initially used as car parking, followed by storage and a dumping yard in the past year.

It’s more of a concern where, of course, I am not getting the pleasant park view (for which I have paid). Also I don’t have to write about dumping, cleanliness, water or mud puddles, health concerns, etc., but I request to move the dumping and storage area to an appropriate place and convert the area to a park as per plan.

In addition I have water dripping noise coming from first floor bathroom which was not resolved satisfactorily.
After sales service is very poor.

Plot No: 49

I am writing this review to express my disappointment with Matthew Homes regarding the lack of basic amenities in the Dreadnaught Drive , Earls Park Gloucester. It has been six months since I moved into my house, and the absence of essential infrastructure is truly disheartening.

Despite all the houses being completed in the street, the estate still lacks proper roads and street lamps. The condition of the roads is so poor that there is significant water clogging in front of my house, creating a breeding ground for mosquitos. This has resulted in multiple instances of fever for my family and me over the past six months.

The absence of street lights is another major concern. Going out during the evening becomes a challenging and unsafe task due to the lack of proper lighting. This not only impacts the quality of life but also raises safety concerns for the residents.

As a resident of Dreadnaught Drive, I expected basic amenities to be in place, considering the completion of all houses in the street. However, the current state of affairs is far from satisfactory, and it reflects poorly on the overall planning and execution by Matthew Homes.

I hope that Matthew Homes addresses these concerns promptly and takes necessary actions to improve the living conditions in the Dreadnaught Drive estate. It is crucial for the well-being and safety of the residents that essential infrastructure, including proper roads and street lights, is provided without further delay.

I have had severe mould and condensation issues. The aftersales team have been absolutely shocking and non existent. I had sent 6 emails without a response, showed photos of the extreme mould and condensation and highlighted the health implications we are having. No replies...

My personal belongings are covered in mould, photos are ruined and we have had to move out due to the smell in our rooms which is causing tight chests, coughing and headaches. Matthew Homes got the window company Munster Joinery to come out and check the windows and back door.

This was their report: “Windows and doors are all working and in good order, there is mould everywhere in flat and seems to be a serious damp issue, nothing to with Windows or doors and not a normal amount of condensation. BUILDING ISSUE.”

We then yesterday had Dave, a senior manager from matthew homes come and take a look. He questioned how we live and how we do our drying. It was concluded we need to go to the launderette even though he did acknowledge that there was an unusually high amount of mould and condensation. I received an email saying that this is a lifestyle problem and as far as they see it, that is the end of the matter.

We constantly vent, have the heating on, follow all NHBC guidelines but it is not working. If anyone wants to see the photos to see the awful level of mould, I would be happy to share. I would love to see peoples opinions if they think it is because of where we dry our clothes....

Never been happier seen I bought my house 3 years ago in Earls Park Gloucester . The ladies in the office ( sales team ) were so helpful and efficient when viewing the property and during the purchase .
Every new build comes with snags initially including ours but with communication and over time each and every snag has been rectified within a timely manner and and at a good standard . Andy the site manager has been helpful and ensured a smooth process when the jobs were done and has always ensured things were corrected and strives to complete things as quickly as possible .
Adam the maintenance man has been a few times rectifying small problems . An extremely polite , happy, hard working guy who works extremely professionally and strives to complete the jobs at such a high standard !
Well done Matthews homes and a massive Thankyou to Andy and Adam who have been amazing !

Linda and Diane in the sales office are great and always helpful especially through the purchasing process.

The house is built to a good standard.

Snagging when we first moved in was great for the first couple of months and then unfortunately Dan the site manager left and everything stopped.

Thankfully Dan returned a couple of months ago and snags started to get sorted again. Because of the absence of Dan and the inability of anyone in the meantime to sort things out it has taken 14 months to get the house snag free, which is too long and is frustrating.

Update

Not sure how to reply to MH response. We are plot 6 in Burnham on Crouch. Snagging has been completed, shame it has taken so long to complete as it sours an otherwise good experience. Very simple to sort if there is the Will from MH.