Gebrauchten Verstärker vormittags…
Gebrauchten Verstärker vormittags online, vor Ladenöffnung, bestellt. Am nächsten Tag wurde der Verkauf rückabgewickelt, da der Verstärker bereits verkauft sei. In erster Info im Laden verkauft, in zweiter Info online. Unglücklich abgewickelt, sollte man so nicht machen als Händler.
Antwort von Max Guitar
Thank you for explaining your experience. However, your suggestion that somebody later offered us more money is an unfounded assumption and is not what happened.
You placed the online order for the used amplifier in the morning, before our shop opened. However, the amplifier had already been sold the previous day through our Marktplaats.nl advertisement, with the transaction completed via our shop. Because this sale came through an indirect route, the stock status on our website unfortunately did not update in time. The amplifier therefore remained visible online and the system incorrectly allowed you to order it.
Your order was cancelled and refunded the following day after we confirmed that the amplifier was no longer available. If we described the sales as happening “at the same time”, that wording was imprecise, and we apologise for the confusion. The other sale had actually taken place the day before—not later that morning and not after your order.
The amplifier was sold for exactly the same price as advertised. Nobody visited the shop after your order and offered us more money, and we did not cancel a completed sale in favour of a higher offer.
I also believe we had spoken previously about this amplifier, meaning there had been ample opportunity to purchase the set while it was still available. Naturally, we understand that missing out on it was disappointing.
We accept responsibility for the delayed website update and the resulting inconvenience. That was an administrative stock-sync issue, not dishonest or unprofessional conduct. As the central accusation in your review is therefore untrue, we respectfully ask you to amend it so that it accurately reflects what happened.
Kind regards,
Max Guitar Team
