I recently did my first shopping using maxrebates.com, and so far, everything has gone smoothly. It's been a wonderful experience!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer... Mehr ansehen
Unternehmen hat geantwortet
Max Rebates offers us a seamless way to earn money back on many of our purchases. Their user-friendly platform and extensive network of partner stores make it easy to find deals on everything from fa... Mehr ansehen
SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate por... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay. Saving starts with us when you shop online.
Kontaktinformationen
Vereinigte Staaten
- contact@maxrebates.com
- maxrebates.com
3,4
Akzeptabel
196 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great First Experience with MaxRebates
I recently did my first shopping using maxrebates.com, and so far, everything has gone smoothly. It's been a wonderful experience!
17. April 2026
Bewertung ohne vorherige Einladung
Restricting account payments for no reason
I definitely don’t mean to slander this company. I have used this rebate website many times. I have been using it since March last year, and I got paid once. I am very happy.
After I hadn't used it for a while, when I tried to withdraw money again, I was prompted to show the email and proof of payment for the transaction at that time. That was an order last year. I struggled to find the email and my bank card statement from that time, but I was told that my account still couldn't be released. They said that the bank card statement couldn't prove that I completed the purchase.
Is this a joke? I've already paid, and I still can't prove whether I completed the transaction? Listen to what they say. This is simply making things difficult for us ordinary people who use it normally. They are using their rights and responsibilities to prevent us from paying. I am very angry and need an explanation, otherwise I will not withdraw this comment. I have provided everything I can provide. I have been very cooperative and should not get such a result.
Update: Then I have nothing to say. You want me to provide something I don't have. Do you want me to do magic for you? I can't do it. If you say it's not difficult, what kind of formalism is it? I will keep this comment and will not use your account again, I will ask my friends not to use it, if a rebate network can not even do basic respect for customers, and need to verify orders for more than a year, then such a website is not used.
18. November 2025
Antwort von maxrebates.com
Dear User,
We sincerely apologize for any unpleasant experience caused.
Actually, hotel reservation orders all require proof that the booking has been fulfilled. Orders that are not completed cannot earn cashback.
Upon review, we found that the amount shown on your order screenshot does not match the amount shown on your bank statement. This is why we mentioned that the evidence you provided cannot prove that the transaction was completed.
MaxRebates is committed to providing users with a satisfactory experience and strictly follows the User Agreement. We kindly ask for your understanding.
If you have any additional information to provide, please feel free to contact our customer service team at any time.
Hope everything goes well.
Update:
Dear User,
Thank you for your response.
As we mentioned earlier, the transaction amount shown on your order screenshot does not match the transaction amount shown on your bank statement, which is unreasonable. Please understand that this gives us valid grounds to question whether the order was actually completed.
We strictly follow the Terms and Conditions, which clearly states: “When MaxRebates needs to conduct a security verification on your account, it has the right to request you to provide transaction information such as order numbers, order amounts (including but not limited to relevant proofs like complete screenshots of orders) to ensure your smooth passage through the verification process.”
Appreciate for your understanding and cooperation.
Unusable
Every version of their service is unresponsive or buggy, they don't keep their affiliated companies and offers up to date, and they're wholly incompetent yet passive-aggressive in addressing any of these issues.
8. September 2025
Bewertung ohne vorherige Einladung
Account disable with a balance
For some reason, they have disabled my account with the cashback. Let's wait for the answer (I sent an email today) to find out what's going on.
But anyway, even without any notices, disable accounts - I hope a lot of people will see this review and choose a different platform for the cashback.
PS: Get an answer from this site. They ask for order confirmations... from orders made more than 4 years ago. Are you serious, guys?
PPS: After posting this review, my account was unfrozen. Still have my 2$ to withdraw :)
So, mb will use it in the future.
16. Juli 2025
Bewertung ohne vorherige Einladung
very easy!!
29. Juni 2025
Bewertung ohne vorherige Einladung
More Cashout Options
MaxRebates has more Cashout Options than Rakuten. MaxRebates allow ACH deposit, Direct Bank Deposit, and even Wire Transfer for Large withdrawals of money. Overall, MaxRebates is a Good Platform that I recommend for anyone to use. Thank you.
13. Juni 2025
Bewertung ohne vorherige Einladung
I didnt really like that they lowered…
I didnt really like that they lowered my sign up bonus out of nowhere
13. April 2025
Bewertung ohne vorherige Einladung
Antwort von maxrebates.com
Hi Bob,
Thanks for your feedback! We’re sorry to hear you feel that your sign-up bonus was lowered. To clarify, the sign-up bonus has always been $5 since we launched our business.
If you have any details or screenshots showing a higher sign-up bonus amount, we’d be happy to review them and clarify things. Could you let us know what made you feel it was lowered?
Looking forward to your reply!
Kim,
MaxRebates customer success
This website is a scam!
I moved into a house that needed to be furnished, so I had to make some big purchases.
I found a few items on TEMU, and right before I clicked to place the order, I decided to check if someone offered a higher cashback (I usually use Rakuten).
That’s when I found MaxRebates. What a mistake!
It happened on March 9th. While everything was still in my cart, I did some research, signed up, received a confirmation email, found TEMU on their website, clicked to be transferred to the site, and then paid for everything. I know how this process works, and I did everything the right way.
I waited to see the cashback, but nothing appeared (I made two more purchases on TEMU in the next few days, again through their system).
They recommend waiting 7 days. After 10 days, I decided to submit a claim. When I clicked on that option, it showed a list of dates to choose from regarding the purchase date. Surprisingly, March 9th wasn’t listed! I also noticed it said under my name “a member since March 10th,” but when I checked my email, I found the registration confirmation from them on March 9th, welcoming me, etc.
Next, I checked the cashback for a purchase I made on March 13th. Guess what? The date didn’t appear either! I found a list of dates I visited TEMU but didn’t make a purchase, and the days I did purchase were nowhere to be found! Such a coincidence!
I emailed the support team to explain everything, wondering if there might be an issue with the system... time zone differences, maybe?
The answer I got was: "We are sorry. If you don’t see the date, there is no other way to submit a claim." What?! That’s exactly my issue!! Where have these dates disappeared? Another answer I got was: “Maybe you didn’t properly log in.” Reread the the first detailed part - what I didn't do properly in the process?
Too late for me but I found other reviews online describing claims being denied for different reasons, checks that weren't received, friend referral bonuses that weren’t updated... and payouts that were never sent for various reasons. They all have something in common – weird excuses that you can’t argue with or prove, and no money received by anyone.
What’s frustrating is that it was a few hundred dollars' worth of purchases, and I could have gotten some money back through Rakuten. Now, I’ve got ZERO.
9. März 2025
Bewertung ohne vorherige Einladung
Antwort von maxrebates.com
Hi valued customer,
We appreciate you taking the time to share your experience and are sorry to hear about your frustration. We want to clarify that we assisted you in accordance with our policies. As mentioned in our support communication, cashback transactions typically reflect in the account within seven days. If they do not appear, we offer the option to submit a missing order claim to have the order reviewed by the merchant.
Regarding system tracking, we have successfully recorded and processed transactions for countless users over the years without any reported technical issues. Our system accurately tracks shopping activity when users are properly logged into their MaxRebates accounts before making a purchase. The issue you encountered suggests that your transactions were not recorded in our system, which commonly happens when a user is not logged in or if the purchase is completed outside the tracked session.
Will you be able to provide us here or reach us back with the customer service team the order details you have from TEMU? We will escalate this with our verification team, and we can give an update here with Trust Pilot to justify if the order you have made has cashback or not.
Additionally, you mentioned bonuses. To clarify, our bonus rewards have specific eligibility requirements. As stated in our FAQ, the signup bonus is added to an account for withdrawal only when the user has accumulated at least $10.00 in available cashback. The same rule applies to referral bonuses—the referred user must accumulate $10.00 in cashback before the bonus is credited to the referring account. If these conditions are not met, the bonuses remain pending and will not be available for withdrawal.
We understand your disappointment, and we truly value your feedback. If you need further clarification, please feel free to reach out to our support team.
Best regards,
Kim
MaxRebates customer success team
Promised a lot and delivered NOTHING
Decided to try this site because they promised 11.7% cash back when Rakuten only offered 6% cash back. At first, my shopping trip did not show my purchase. Emailed them and they told me to go through "Missing Cash Back" on their site. After I went through that with my paid receipt from Lumens... they denied the claim without any explanation. Stick with Rakuten, RetailMeNot or TopCashBack even if they offer less cash back because they are reputable
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von maxrebates.com
Thank you for sharing your feedback, and I’m truly sorry for the frustration you've experienced. I’d like to explain that in cases where a purchase is not immediately recognized by the merchant, we ask customers to submit a "Missing Cash Back" claim so we can review the details of the order.
It seems that your claim was denied because the order details provided were incorrect or incomplete. In order for the claim to be processed successfully, it’s essential to submit the correct order information, such as the order number and total amount, as requested.
Moving forward, I, Kim, will personally assist you in ensuring your claim is submitted with the correct details. Please feel free to reach out with your order details, and we’ll take care of the rest to make sure your cash back is properly applied. Thanks for your patience, and I’m here to help every step of the way!
Regards,
MaxRevates customer Service team
Gave up on MaxRebates - REVISED
Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer. Messages to customer support go unanswered. Purchase from November 2024 still being processed. Merchant - BJs Wholesale Club
Date - 11/11/2024 01:51 AM
Order Amount - $15.00
Cash Back - $1
Status - Being Processed (Over 3 months to process?)
23. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von maxrebates.com
Dear Michael,
Thank you for sharing your feedback, and we’re sorry to hear about your frustration. We take customer concerns seriously, and we would like to clarify the situation.
We did assist you regarding the order in question. After reviewing your case, we found that the order did not meet the necessary requirements to earn cashback, and we provided you with this information. Additionally, we informed you that if there were any missing orders, you could submit an order inquiry for further investigation. However, we did not receive any inquiry from you regarding missing orders, which would have allowed us to assist you more effectively.
We understand that you’re still seeking cashback for an order that, unfortunately, does not qualify. We assure you that we are committed to resolving any issues, but in this case, the order does not meet the criteria for cashback.
We hope this clears up any confusion, and we encourage you to reach out to us directly for any future concerns. We're here to assist you.
Best regards,
Kim
Customer Success Specialist
MaxRebates
UPDATE reply.
Hi Michael,
To help resolve this matter, we kindly ask that you contact us directly with more details about your order. Specifically, please provide a review or a screenshot of the order you’re referring to, along with a check of your account to ensure everything is in order on your end.
Once we have the details, we will look into your cashback status and assist in resolving the issue as quickly as possible.
We appreciate your patience and look forward to helping you get this sorted.
Best regards,
Kim
Customer Success Specialist
MaxRebates
Cannot Upload Receipts…
I could never find where to upload receipts, although the information I read in a promotion said that maxrebates.com would allow cash back on up to five per month.
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von maxrebates.com
Hi Feivel,
Thank you for taking the time to leave us a review.
Upon checking our system, we found that we haven't received any emails from you requesting assistance regarding this matter.
Could you please send us an email at our support address? We’ll be more than happy to assist you and work to resolve the issue promptly.
Thank you for your cooperation!
Best regards,
Kim
Customer Success Specialist
MaxRebates
Similar to other cashback and rebate…
Similar to other cashback and rebate apps, except they are prompt in responding to questions, (of which I had a ton!!) %stars for me so far.
8. Februar 2025
Bewertung ohne vorherige Einladung
they say they are giving me more cash…
they say they are giving me more cash than any other site.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Unable to withdraw cash, no reply from customer service
I have been informed by you that I got the rebate, but I failed when I wanted to withdraw cash. I was prompted to contact you, but I sent two emails, all of which fell into the sea. What's going on? Please give me a reply.
3. Dezember 2024
Antwort von maxrebates.com
Dear Catrina,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your cash withdrawal request. We completely understand how important it is to resolve this issue as quickly as possible, and we are here to assist you every step of the way.
We did attempt to respond to your inquiry, but unfortunately, it appears that our messages were undeliverable to the email address we have on file for you. I can send you a screenshot of the information this was not delivered to you as proof of our prompt responses. To ensure we can assist you promptly, could you kindly provide an alternative email address or preferred contact method?
We are fully committed to resolving this matter and ensuring your withdrawal is processed smoothly. Once we have the correct contact details, we will prioritize your request and work to resolve the issue as quickly as possible.
Thank you for your understanding, and we look forward to hearing from you soon.
I will also reach you with our other email support and please let me know here if you were able to receive it.
Regards,
Kim,
Maxrebates customer service team
Seems to me like they are using a fake…
Seems to me like they are using a fake order number that I need to verify in order to get my cash back out of their site. Definitely feels like a scam company.
I have cashed out multiple thousands of dollars from other more reputable cash back sites. This is the first time I have ever had a problem getting cashback out of a site before.
Edit: This issue was not resolved. I believe you require people to verify their account with a fake order number you provide that does not match the transaction they used your cash back service for. In doing so I can't verify this transaction because it does not match my order number.
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von maxrebates.com
Dear Nick,
I’m sorry to hear that you feel this way and if this situation has caused you any frustration. We always strive to assist our customers to the best of our ability, and I regret that your experience hasn’t reflected that.
Upon reviewing your account, we found that we did respond to your inquiry and provided assistance. However, it appears we did not receive a follow-up from you, so we assumed the issue was resolved on your end.
It seems that you’ve encountered a security protocol related to verifying an order, which is a standard measure for ensuring the security of transactions. We believe this is why you were asked to verify a particular order, which should be recorded in your account history. This step is in place to protect both our users and our platform.
We sent a reply to your email today and hope you can cooperate with the process to resolve this problem you encountered.
Regards,
Kim,
MaxRebates customer success specialist
Hi Nick,
We’re truly sorry to hear that you feel this way about our service. Please know that we take your concerns seriously, and we are here to assist you in resolving this matter.
The order number we provided is the one forwarded to us by the merchant. Sometimes, the merchant may give customers a different order number than what we have on file. When this happens, we ask customers to take a look at the other order details adding the date and amount paid, as these details are recorded in your order history. This helps us complete the necessary verification procedure.
To ensure that we get this resolved as quickly as possible, I will personally take over assisting you via email until the verification is completed and you are able to successfully withdraw your cashback.
Could you please reply to the email I sent to you with the date and amount of the orders that need verification to complete the process?
Looking forward to hearing from you.
Regards,
Kim,
MaxRebates customer success specialist
Hi Nick,
We have already fixed your problem or issue with your account. Can you let us know if that satisfies you or is there anything else we can do to satisfy you with our service?
I humbly ask if you can share your experience here as you reached out to us and Trustpilot at the same time while we are also trying to understand your concern.
Please let us know if the service I made to you made changes to your experience of using our platform.
Regards,
Kim,
MaxRebates customer success specialist
I can not withdraw cash, contact customer service did not reply
I applied for cash withdrawal on the platform, but I could not withdraw cash, so I need to contact the customer service, but I sent them an email, and I waited for several days, but they did not reply to me.
2. November 2024
Bewertung ohne vorherige Einladung
Antwort von maxrebates.com
Hi Raul,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your cash withdrawal request. We understand how important it is to resolve this issue as quickly as possible.
We did attempt to respond to your email, but unfortunately, we received notifications that our messages were undeliverable to the email address we have on file for you. To assist you further, could you please provide an alternative email address or contact method? We are committed to helping you resolve this issue and ensure that your withdrawal is processed smoothly.\
Please reach out to us directly using your other email address.
We appreciate your patience and look forward to your reply.
Kind regards,
Kim
MaxRebates Customer Service
Great program
Great program, highest rebates and fast redemptions! Best program there is!
16. Oktober 2024
Bewertung ohne vorherige Einladung
Cashback literally takes years to…
Cashback literally takes years to process. I thought it was a scam at first, due to the shoddy nature of the site, but whilst it technically isn't, I got so frustrated with it I just closed my account and wrote off nearly ten pounds (GBP) because it was such an utter nightmare to navigate. By the time you've actually received the cashback you're owed you've spent hours trying to login so it isn't worth it. Also customer services are quite rude and unable to address basic points because they have a definite air of "if you don't like it, leave". So I did. But I get the strong feeling that about half the revenue of this site comes from people like me just abandoning accounts through frustration. Which according to them, is what I agreed to in the terms and conditions instead of accepting my request of giving my remaining balance to charity.
I've not come across many outfits this unprofessional in years.
Update:
According to the below response:
"You used harsh language in your initial email"
Well, here's that email in full, judge for yourselves..
"Hi,
I signed up to your site as you seem to be the only ones offering cashback on Brittany Ferries in the UK.
Unfortunately, I've found the site to be an absolute nightmare to use, from the login page not registering a login and just refreshing whenever you enter your email and password, to the verification on seemingly every page that is about as clear as mud and doesn't even stipulate you need to make sure you're using capitals even if you can make out the really unclear illustration in it.
Is there any way I can just shut my account down and get the cashback owed please? Because the amount of time I'm wasting simply trying to login to your site is making the whole thing not worthwhile.
I appreciate that a certain aspect of this business is the revenue obtained through customers forgetting about their accounts and the money somehow therefore is claimed by the business, but making it deliberately impossible to use a site isn't really acceptable as is clearly the case with maxrebates. I've been trying to login for months and never have done it once without severe trouble.
All the best,
Rob"
So, publicly lying and trying to manipulate the readers of this site that I am somehow throwing around unacceptable "harsh language" and that's why they're doing nothing to help?
What kind of outfit is this?!
And also, anyone who's attempted to use the site knows you get an instant welcome bonus of $10, so the fact they're publicly disclosing my exact cashback amounts on here is not only inappropriate, it's also incorrect.
Update 19/09/24
Their response has been taken down due to breaking the terms and conditions of trust pilot by disclosing my personal information in a reply
9. September 2024
Bewertung ohne vorherige Einladung
Worried
Easy site to navigate.
Time will tell if they payout as promised on my first purchase.
Edit: Admin just notified me that I will receive zero compensation for this review because it is not glowing.
5. September 2024
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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