McCabes Pharmacy Bewertungen 

11 627
TrustScore 2.5 von 5

2,3

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Always something missing from monthly prescription. Trying to sort it your meet by rude, unprofessional staff. Not even worth complaining about as it's at every level. Have moved pharmacy even though... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I visited mccabes supervalue shopping centre blanchardstown village today and met a very helpful assistant called Ruth. She helped me with some purchases and gave me great advice. Helped me to set up... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Terrible communications. Can never get answer to phone calls. Long queues in shop. Staff slow and uncertain about products. Their new AI system simply doesn't work.

Bewertet mit 1 von 5 Sternen

Do not go to McCabes in Blanchardstown beside Supervalu. The staff are crass, short change their customers in terms of tablets, cannot read prescriptions correctly, hand out wrong doses & must be supp... Mehr ansehen

Unternehmensdetails

  1. Apotheke
  2. Kosmetikgeschäft
  3. Laden für Gesundheits- und Kosmetikprodukte
  4. Geschäft für Vitaminpräparate und Nahrungsergänzungsmittel

Vom Unternehmen geschrieben

McCabes Pharmacy group is a 100% Irish owned and operated chain of pharmacies and was founded in 1977 when Roy and Margaret McCabe returned home from Australia after emigrating 10 years earlier. They understood the need for a more complete healthcare solution, one that encompassed both traditional health care and dispensing along with new market leading services such as Cholesterol and blood pressure health checks. The group grew over the years with three of the four McCabes sisters all being involved in the business, involvement that continues to this day. McCabes Pharmacy group now operates over 30 stores nationwide and continues to be a pioneer in the Irish pharmacy market, offering the innovative products and exceptional service that Roy and Margaret founded the business on 40 years ago


Kontaktinformationen

2,3

Mangelhaft

TrustScore 2.5 von 5

11 627 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 8 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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2,3

Alle Bewertungen

(11 627)

59 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Exemplary

Great to see an Irish business delivering excellent service online. Easy to order, and delivery was next day as promised. The goods I ordered were fragile and the packaging was superb, safe and completely recyclable. I will absolutely do business with McCabes again.

22. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I ordered my prescription from McCabes…

I ordered my prescription from McCabes finstown earlier in the morning and I hadn’t heard anything about it all day. I tried to call the store at 5:30pm and was still on hold by 6pm. Then I got a family member to go up to the store as I was still in work, when I got home to see my prescription on the counter half of my medication was missing. It’s just frustrating that I was left on hold for 30 minutes while the store was still opened and then to see that half of it missing aswell !!

7. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrid rude counter staff!!

Went to Finnstown Mc Cabes today - my parents use regularly and to say the woman at the counter was rude would be an understatement. She snapped from the word go at me - I had only tried to explain the situation again, I had done it 30 mins earlier when I left in prescription. She was on her laptop eating and singing and moaning about how over worked she was and having such a hard day - she was shocking!!! There was no need for her to have snapped the way she did and then when I said it to her she started goodbye - I wasn't the only one who saw
How rude and totally out of order she was - regardless of how busy she is etc. Not my fault. The pharmacist got stuff ready and all but that woman would pit you off ever going again and with the no. Of old locals they have who have always supported them they might want to look at the staff they have serving people - no-one needs to have to put up with that when they go into a shop!!

3. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Met the most helpful Pharmacist in…

Met the most helpful Pharmacist in Citywest. Fergus helped us sort out my Dads prescriptions & gave us such great advice on the critical illness card that we didn’t realise our Dad qualified for. He went above & beyond especially late on a Friday evening. Thank you Fergus!

26. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The worst customer experience ever !!!

I’ve experienced an issue when placing my order, got totally ignored when raised it with customer service. Very disappointed as never experienced so old fashion way of dealing with customers. SUCH A PITY, PHARMACY MARKET IS SO COMPETITIVE these days!!!!

24. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful Customer Service

One hour and 20 minutes on hold to Woodstown pharmacy order a prescription with supposedly only 4 people ahead of me in the queue. Completely downhill since taken over by McCabes.

28. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Worst staff ever

Dundrum: Worst staff ever, very rude and doesn't want to answer any question or bring you something you can't find.

10. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This pharmacy has drastically gone…

Woodstown.This pharmacy has drastically gone downhill since Mc Cabes took over. My husband went in with a prescription (stuff available over the counter) he was told it won't be ready til tomorrow. He drove to another chemist and they took it off the shelf and handed it to him.
Last week they told me script would be ready at 1. At 3 I got a call to say product unavailable and to get back on to Dr.
Won't be using them again! Always such a long wait too!

29. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrible customer service for their…

Horrible customer service for their online department. Ordered an item thinking I could reseve and collect in store. Unfortunately their online orders shipped frome elsewhere and would not arrive on time. So I emailed them (as per reply option to customer services) and cancelled twice. No reply. Then got a call from store to collect. Explained I tried to cancel twice. Store assistant couldn't process the cancellation/refund but was going to put it in the box to be sent back. But then I was told I would separately have to go to request the refund within a 14 day period. I emailed the webqueries email regarding this again; no response. So tried calling them multiple times, no answer and voice box messaging full. So what the h£%£?! How much effort is it going to take to get my money back for an item I have never seen or touched. I'm afraid its another one for my credit card company. Shockingly stupid service from Mccabes.

22. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Would give 0 stars if possible

Would give 0 stars if possible. Never have had a worse customer experience. Over a week without their “next day” delivery and customer service completing disrespecting my emails and calls for the order to be cancelled.

They advertised extensively on their website for next day delivery and refuse to even take the slightest bit of responsibility for items for a newborn child that haven’t been delivered a week later.

30. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No customer service

Don’t go by next day delivery as they do not keep there promise , week in and still no item been emailing customer service and also called to try and get refund and won’t refund because they say it’s an post issue , not great customer service

30. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional Customer Service

Fantastic! I ordered a few items on Sunday morning and they came first thing on Monday. Exceptional customer service and neat packaging. Great prices as well. Extremely happy with my order. I will definitely be ordering again. 😊

9. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Unreliable, slow, and disorganised

It’s not next day delivery, the items available on their website may not actually be in stock, and they might not bother refunding you unless you chase them for it.

I ordered on the morning of September 4, but didn’t receive next day delivery, I received my order two days later. This may not a huge deal, but part of the attraction of ordering from McCabes is that they advertise next day delivery.

When I opened my order, there was a handwritten note on McCabes stationery, saying that one of my items was not in stock, and that I would be refunded. I hadn’t been emailed to tell me this, so having ordered something I needed for next day delivery, I was now still without it two days later, and had to then go and source it elsewhere.

I waited a week, but still hadn’t received my refund. I wrote to customer service, including a photo of the note, and was told that they would check the warehouse and get back to me. They didn’t get back to me, so I had to write to them again. They said that they were waiting for their warehouse to get back to them. I have now been waiting for 10 days for my refund, and no sign of it yet.

This all suggests that their organisational and computer systems are very poor. Their website doesn’t show the customer if something is out of stock, the people in customer care can’t see that you didn’t receive something, and there is no proper system for refunding customers.

I won’t be ordering from them again.

4. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Delivery of baby formula hasn’t arrived …

Delivery of baby formula hasn’t arrived. If I’m lucky it will be here 4 days late. By then I will have run out. So much for next day delivery. Disgusting company.

11. August 2023
Bewertung ohne vorherige Einladung
McCabes Pharmacy-Logo

Antwort von McCabes Pharmacy

Hi Patrick, thanks for your feedback. I have reviewed your comments above and the email correspondence with my colleagues on our customer service team. I can see that we received your order on Tuesday night and shipped it on Wednesday. We are very sorry to hear that it hasn't been delivered yet, and have raised this matter with An Post our delivery partner to investigate. I fully appreciate your anxiety over receiving delivery of your baby's formula, however using extremely foul and abusive language to my colleagues is very upsetting for them, especially when they are just trying to help. In the mean time I also note you have raised a dispute on Paypal, we will now liaise with you through this medium. Kind Regards, Sean

Bewertet mit 1 von 5 Sternen

Terrible. Citywest

Terrible.. Order prescription in the morning so I don't have to wait then when you go to collect they give you the generic brand and make you wait again. When I said I needed to go the girl replied... where do you need to go! Then I watched the pharmacist laughing like a little boy behind the counter putting the sticker on and off the packet. Making me wait longer. Ended up leave with no medication.

7. Juli 2023
Bewertung ohne vorherige Einladung

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