Spoke with Sophie on the phone she was fantastic, very clear and polite and she was able to give me in depth responses to my questions. Highly recommended.
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Das sagen Bewerter
After calling up for some help and speaking to Conor, I was passed onto Sophie who helped me with exactly what I needed. She went through step by step and made everything so simple. She’s a credit to... Mehr ansehen
My mum got debited a monthly subscription and didnt recognise the company so called the bank they gave her a refund. Medicare was contacted and they were so nice and so helpful they took the dispute a... Mehr ansehen
Unternehmen hat geantwortet
Made enquiries looking to use the service. Unfortunately phone number was wrong. They called the number which belongs to someone else and gave the person my email address. This is a breach of GDPR an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
MediAlarm 247 provides monitored GPS safety devices for adults and lone workers across the UK. Our range includes GPS safety watches and personal alarm pendants with features such as SOS calling, accurate location tracking, fall detection, two-way voice communication and health and wellbeing monitoring. When an alarm is activated, the wearer can speak directly through their device to our friendly, trained UK-based monitoring team. Support is available 24 hours a day, 365 days a year, helping customers feel safer and giving their families greater peace of mind. Our promise is simple: compassionate support whenever you need us, delivered with respect, dignity and confidentiality. Safety. Independence. Peace of mind.
Kontaktinformationen
Unit 5, 17 Cobham Road, Ferndown, Dorset, BH21 7PE, Wimborne, Vereinigtes Königreich
- 0800 688 9961
- hello@medialarm247.com
- medialarm247.com
3,8
Gut
57 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Please don't buy from this company
Please don't buy from this company. They only what your money. I will also contact Wandsworth council to report this company as they operate in partnership with the council.
They pressured my 86 year old father into a contract even though he has another personal alarm system. Eventually I got through to the company and managed to cancel the contract. This was in Sept 2024. The agent I spoke with assured the 1st month's payment would be waved as we had cancelled within 14 days, In June 2025 we received several reminders initiated by Medialarm247 via Wandsworth council outsourced company called capatia.co.uk for payment of the 1st months rental.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Medialarm247
Hi Parimal,
Thank you for sharing your feedback. We’d like to clarify that Medialarm247 is not affiliated with Wandsworth Council or any third-party company such as Capatia. We only set up accounts for customers who request our service, and all customers are fully protected by the Direct Debit Guarantee.
Our process typically takes around five weeks from initial contact through to the exchange of goods and payment. During this time, we send several letters, along with direct debit instructions. This ensures transparency and helps us safeguard vulnerable customers.
If a customer no longer wishes to keep our service, a refund is always processed quickly upon cancellation. Our customer service team is available Monday-Friday, 9am-5pm, and if your call is missed, you will always receive a callback from one of our representatives.
If you would like to discuss this matter further, please feel free to contact us.
Kind regards,
The MediAlarm247 Team
Great service would highly recommend to…
Great service would highly recommend to anyone in need of the service
29. Mai 2025
Bewertung ohne vorherige Einladung
Pressured my elderly parent
Pressured my elderly parent into giving his bank details over the phone to set up a direct debit.
Assumed this company is a scam, then received info in mail. Company not answering phone calls to try cancel the direct debit
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Medialarm247
Hi Lucy,
We’re very sorry to hear about your father’s experience. We want to reassure you that Medialarm247 does not pressure customers into joining and compliance checks are done to prevent this.
Our process typically takes around five weeks from initial contact through to the exchange of goods and payment. During this time, we send several letters, along with direct debit instructions. This ensures transparency and helps us safeguard vulnerable customers.
Customers are always protected by the Direct Debit Guarantee, meaning payments can be cancelled and refunded quickly if the service isn’t wanted. Our team is available Monday-Friday, 9am-5pm, and we always return missed calls.
Please feel free to contact us directly if you would like to discuss this matter further.
Kind regards,
The MediAlarm247 Team
Purchased one for my gran
Purchased one for my gran, been absolutely faultless a very simple set up process and a weight lifted of my chest now, very happy
1. Mai 2025
Bewertung ohne vorherige Einladung
Highly recommended very helpful process…
Highly recommended very helpful process start to finish.
Super easy to set up.
10. April 2025
Bewertung ohne vorherige Einladung
Medialarm is the best purchase we have…
Medialarm is the best purchase we have made, gives us absolute peace of mind. The cost is also really reasonable, would highly recommend.
22. Mai 2025
Bewertung ohne vorherige Einladung
Got one for my mum
Got one for my mum. So useful can’t recommend enough! 5*
29. Mai 2025
Bewertung ohne vorherige Einladung
Outstanding Service from MediAlarm247
I recently signed up with MediAlarm247 for a personal alarm service, and I couldn’t be more impressed. From start to finish, the whole process was smooth, professional, and reassuring.
The ordering was simple, and the team made everything incredibly easy to understand. The device itself arrived quickly, was easy to set up, and most importantly it just works. It gives real peace of mind knowing that help is just the press of a button away, especially for elderly family members or anyone living alone.
What really stood out was the personal touch. The customer service team were brilliant, friendly, helpful, and clearly passionate about what they do. It’s not often you feel genuinely looked after by a company these days, but MediAlarm247 delivered on that in every way.
I wouldn’t hesitate to recommend them to anyone looking for a dependable, caring, and affordable emergency alarm solution. Truly 5-star service
15. Mai 2025
Bewertung ohne vorherige Einladung
Purchased a pendant for my grandmother
Purchased a pendant for my grandmother, the customer service I received was 2nd to none product arrived within three days and had fantastic support in setting the pendant up over the phone with medialarm.
28. Mai 2025
Bewertung ohne vorherige Einladung
⭐⭐⭐⭐⭐ MediAlarm 247 – A Lifesaver for Our Family
We signed up with MediAlarm 247 for my elderly grandmother, and it’s been one of the best decisions we’ve made for her safety and our peace of mind. The setup was quick and straightforward, and the team was incredibly helpful in answering our questions.
What really stands out is the fast response time – we had one minor fall incident, and the support team was on the line with her in seconds. It gave us such reassurance knowing she’s never alone and help is always there if needed.
Highly recommend MediAlarm 247 for anyone looking after an elderly loved one. It’s more than just a device – it’s peace of mind for the whole family.
28. Mai 2025
Bewertung ohne vorherige Einladung
recently purchased the MediAlarm247…
recently purchased the MediAlarm247 personal SOS alarm for my elderly mother, and it has been a game-changer. The device was incredibly easy to set up, and the instructions were clear and straightforward. 
What truly sets MediAlarm247 apart is their outstanding customer service. From the moment we placed the order, the team was attentive and responsive, ensuring that we had all the information we needed. 
The SOS button provides both my mother and our family with a sense of security, knowing that help is just a button press away. The fall detection feature adds an extra layer of safety, which is invaluable. 
I highly recommend MediAlarm247 to anyone looking for a reliable and user-friendly emergency alert system for their loved ones.
8. Mai 2025
Bewertung ohne vorherige Einladung
purchased product for my elderly…
purchased product for my elderly auntie. Very happy with service. Highly recommended
5. Mai 2025
Bewertung ohne vorherige Einladung
Highly Recomended
We have been using medialarm247 for 2 years now and they have been amazing. my husband has had 2 accidents, both times we were thankful for the device. i cant recommend them enough. Thank you MediAlarm247.
1. April 2025
Bewertung ohne vorherige Einladung
Saleswoman pressurised my mother into…
Saleswoman pressurised my mother into signing up and giving over her bank details. Mum tried to object and said she wanted to discuss with us first but the woman just spoke over her. Afterwards mum very upset. Said she felt quite scared. I’m absolutely disgusted that a firm purporting to provide support for elderly, vulnerable people would employ such tactics. Also curious as to how they obtained her details right after she had been referred by our local care services for a care line. Local authorities have confirmed they do not work with this company.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Medialarm247
Hi Vanessa,
We’re truly sorry to hear about your mother’s experience and the upset this has caused her.
Rest assured, we conduct regular compliance checks to ensure our agents follow the correct process. If we have any reason to believe a customer may have an illness or be vulnerable, our team asks multiple questions to confirm they are happy with the product and making the decision themselves.
Our process typically takes around five weeks from initial contact through to the exchange of goods and payment. During this time, we send several letters, along with direct debit instructions. This ensures transparency and helps us safeguard vulnerable customers.
At MediAlarm247, we do not want to miss sell to anyone.
Please feel free to contact us if you would like to discuss this any further.
Kind regards,
The MediAlarm247 Team
dodgy Direct Debit
This company sets up direct debits for people with dementia and who do not have full access to their bank account details - not very legal I think.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Medialarm247
Hi Andrew,
We’re sorry to read your concerns and want to be clear, we would never knowingly set up a Direct Debit for someone without their full understanding and agreement, and certainly not for a person who does not have the capacity to give informed consent.
We conduct regular compliance checks to ensure our agents follow the correct process. If we have any reason to believe a customer may have an illness or be vulnerable, our team asks multiple questions to confirm they are happy with the product and making the decision themselves.
Our process typically takes around five weeks from initial contact through to the exchange of goods and payment. During this time, we send several letters, along with direct debit instructions. This ensures transparency and helps us safeguard vulnerable customers.
If a Direct Debit has been set up and the customer wishes to cancel, the Direct Debit Guarantee ensures they can receive a full refund immediately. Our lines are open Monday-Friday, 9am-5pm, and if we miss a call, we will always call back promptly.
Again, we can only sincerely apologise on behalf of MediAlarm247.
Kind regards,
The MediAlarm247 Team
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